8/10 Good
Kyle, SALEM
Traveled with family and small children, Traveled with family
Dec 24, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the following at this hotel:
- an amazing kids club. Very well run and our son loved it. Especially KitKat who made him feel so welcome! Also lovely German lady there (viel dank:)! Kids club staff are an asset to your hotel.
- rooms are spectacular! Amazing views and we had a separate bedroom/lounge area. We could see whales daily. It was just breathtaking
- pools great - plenty of options
- aqua aerobics at 12 and daily Latin dancing at 2pm. Thank you to Nicole and the team. I loved it! The entertainment team are great. Always something to do. We enjoyed lots of activities.
Downsides
- some of the food options at the resort require more attention. The breakfast buffet had lots of luke warm food. The Mexican restaurant was just terrible. Rushed and stressful and the food was like cardboard. We were so disappointed as we love Mexican food and it felt weird to be favouring sushi and steak over authentic local cuisine
- our first room was right by the fire pit. Very loud music til 10.30pm every night. We just don’t want that and l appreciate quiet when the patio doors are closed. We requested to move rooms which was arranged. We went from front row nearest to ocean to top floor furthest away. We honestly preferred being away from the constant noise (even though getting to our room involved lots of steps and different lifts). We got our steps in! We had a lovely stay - beautiful location - let down by some of the food (which could be easily fixed).
Kyle
Stayed 8 nights in Dec 2024