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Hard Rock Hotel Los Cabos All Inclusive

4.5 star property

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Photo gallery for Hard Rock Hotel Los Cabos All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Creator video
Interior entrance
Terrace/patio
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
$575
includes taxes & fees
Nov 10 - Nov 11

Explore the area

View in a map
PolĂ­gono 1, Fraccionamiento Diamante, Cabo San Lucas, BCS, 23473
  • Place, The Arch
  • Place, Diamante Golf Courses
    ‪8 min drive‬
  • Place, Marina Del Rey
    ‪33 min drive‬
  • Airport, San JosĂ© del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪67 min drive‬

Room options

View all photos for Two Bedroom Rock Suite With Ocean View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Two Bedroom Rock Suite With Ocean View

  • Sleeps 7

Deluxe Family Pure Wellness Room

  • Sleeps 7

Junior King Suite

  • Sleeps 3

View all photos for Room Luxury with Sea View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Room Luxury with Sea View

  • 516 sq ft
  • Sleeps 3

View all photos for Rock Royalty Ocean View King

Room amenity

Rock Royalty Ocean View King

10.0 out of 10
Exceptional
(2 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Suite Swim-up Ocean Front (One Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Swim-up Ocean Front (One Bedroom) with Personal Assistant

  • 1240 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Suite Rooftop Terrace Ocean View (One Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Rooftop Terrace Ocean View (One Bedroom) with Personal Assistant

  • 1240 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Suite Ocean Front ( One Bedroom ) with Personal Assistant

Egyptian cotton sheets, premium bedding, down comforters, minibar

Rock Suite Ocean Front ( One Bedroom ) with Personal Assistant

  • 1240 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite King

Flat-screen TV

Junior Suite King

8.0 out of 10
Very good
(21 reviews)
  • 814 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Partial Ocean View King

View from room

Deluxe Partial Ocean View King

8.2 out of 10
Very good
(73 reviews)
  • 516 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim Up King

View from room

Deluxe Swim Up King

9.0 out of 10
Wonderful
(8 reviews)
  • 516 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Pure® Wellness King

View from room

Deluxe Pure® Wellness King

10.0 out of 10
Exceptional
(1 review)
  • 516 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Partial Ocean View Two Queens Beds

Garden view

Deluxe Partial Ocean View Two Queens Beds

7.2 out of 10
Good
(17 reviews)
  • 516 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rock Suite Ocean View ( One Bedroom ) with Personal Assistant

Flat-screen TV

Rock Suite Ocean View ( One Bedroom ) with Personal Assistant

  • 1240 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Family Two Bedrooms

View from room

Deluxe Family Two Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 1044 sq ft
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for Rock Suite Rooftop Terrace Ocean View (Two Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Rooftop Terrace Ocean View (Two Bedroom) with Personal Assistant

  • 1762 sq ft
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for Rock Suite Swim-up Ocean Front (Two Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Swim-up Ocean Front (Two Bedroom) with Personal Assistant

  • 1762 sq ft
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for Rock Suite Ocean Front ( Two Bedroom ) with Personal Assistant

Egyptian cotton sheets, premium bedding, down comforters, minibar

Rock Suite Ocean Front ( Two Bedroom ) with Personal Assistant

  • 1762 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Gold Two Queen Beds

Garden view

Deluxe Gold Two Queen Beds

8.0 out of 10
Very good
(7 reviews)
  • 516 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rock Suite Ocean View ( Two Bedroom ) with Personal Assistant

Flat-screen TV

Rock Suite Ocean View ( Two Bedroom ) with Personal Assistant

  • 1762 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Rock Royalty Ocean View 2 Queen Beds

Garden view

Rock Royalty Ocean View 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 517 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Gold King

View from room

Deluxe Gold King

7.2 out of 10
Good
(10 reviews)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe with Garden View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Room Deluxe with Garden View

  • 516 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Garden View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Room Deluxe with Garden View

  • 516 sq ft
  • Sleeps 4

Deluxe King Room With Partial Ocean View

  • Sleeps 3

Deluxe Two Queen Room With Partial Ocean View

  • Sleeps 3

Rock Royalty King Room With Ocean View

  • Sleeps 3

Rock Royalty Two Queen Room With Ocean View

  • Sleeps 3

View all photos for Ocean Front Two Bedroom Rock Swim Up Suite

Egyptian cotton sheets, premium bedding, down comforters, minibar

Ocean Front Two Bedroom Rock Swim Up Suite

  • Sleeps 7

View all photos for Ocean Front Two Bedroom Rock Suite

Egyptian cotton sheets, premium bedding, down comforters, minibar

Ocean Front Two Bedroom Rock Suite

  • Sleeps 7

Platinum Deluxe Room With Swim Up

  • Sleeps 3

Deluxe Platinum Room

  • Sleeps 2

View all photos for Two Bedroom Rock Suite with Rooftop Terrace

Outdoor dining

Two Bedroom Rock Suite with Rooftop Terrace

  • Sleeps 7

Deluxe Gold King

  • Sleeps 3

Deluxe Gold Two Queen Beds

  • Sleeps 3

View all photos for Rock Suite Swim-up Ocean Front One Bedroom

Flat-screen TV

Rock Suite Swim-up Ocean Front One Bedroom

  • Sleeps 3

Rock Suite Ocean View One Bedroom

  • Sleeps 3

View all photos for Rock Suite Ocean Front One Bedroom

Egyptian cotton sheets, premium bedding, down comforters, minibar

Rock Suite Ocean Front One Bedroom

  • Sleeps 3

View all photos for Deluxe Swim-up King

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Swim-up King

  • Sleeps 3

Deluxe Swim Up King

  • Sleeps 3

Rock Suite Ocean View ( One Bedroom ) With Personal Assistant

  • Sleeps 3

Rock Suite Swim-up Ocean Front (One Bedroom) With Personal Assistant

  • Sleeps 3

Rock Suite Rooftop Terrace Ocean View (One Bedroom) With Personal Assistant

  • Sleeps 3

Rock Suite Ocean Front ( One Bedroom ) With Personal Assistant

  • Sleeps 3

View all photos for Room Deluxe

Egyptian cotton sheets, premium bedding, down comforters, minibar

Room Deluxe

  • 516 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Sea View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Room Deluxe with Sea View

  • 516 sq ft
  • Sleeps 3

View all photos for Family Room -7 guests- Deluxe

Egyptian cotton sheets, premium bedding, down comforters, minibar

Family Room -7 guests- Deluxe

  • 1033 sq ft
  • Sleeps 7

View all photos for Suite Deluxe with Sea View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Deluxe with Sea View

  • 1237 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Deluxe

  • 1754 sq ft
  • Sleeps 7

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Deluxe

  • 1237 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Deluxe

  • 1754 sq ft
  • Sleeps 7

View all photos for Suite Deluxe with Sea View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Deluxe with Sea View

  • 1237 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Deluxe

  • 1754 sq ft
  • Sleeps 7

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Deluxe

  • 3498 sq ft
  • Sleeps 10

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Deluxe

  • 2992 sq ft
  • Sleeps 7

View all photos for Room Superior with Garden View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Room Superior with Garden View

  • 516 sq ft
  • Sleeps 4

View all photos for Suite Deluxe with Sea View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Deluxe with Sea View

  • 1237 sq ft
  • Sleeps 4

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About this property

Hard Rock Hotel Los Cabos All Inclusive

4.5-star Cabo San Lucas hotel close to Diamante Golf Courses
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Los Cabos All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants.
Hard Rock Hotel Los Cabos All Inclusive offers 639 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cabo San Lucas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa® has 36 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and detox wraps. The spa is equipped with a steam room. The spa is open daily.
Hard Rock Hotel Los Cabos All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hard Rock Hotel Los Cabos All Inclusive features a full-service spa, 5 outdoor swimming pools, a waterslide, and a health club. Dining is available at one of the hotel's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This 4.5-star property offers access to a business center. This all-inclusive hotel also offers a children's pool, spa services, and a complimentary children's club. Complimentary uncovered self parking is available on site.

Hard Rock Hotel Los Cabos All Inclusive has designated areas for smoking.

Hard Rock Hotel Los Cabos All Inclusive has 8 restaurants on site.
Late night fare is available from 24-hour room service.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ă  la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 36 treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Due to strong currents, swimming is not permitted at this property’s public beach.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3200 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 49 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 3200 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos All Inclusive Cabo San Lucas
All-inclusive property Hard Rock Hotel Los Cabos All Inclusive
Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos Inclusive

Hard Rock Hotel Los Cabos All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 603 out of 1105 reviews
Rating 8 - Good. 205 out of 1105 reviews
Rating 6 - Okay. 118 out of 1105 reviews
Rating 4 - Poor. 75 out of 1105 reviews
Rating 2 - Terrible. 104 out of 1105 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jardin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needs better food
Stayed 3 nights in Jul 2025

10/10 Excellent

Elisha Misu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and high end holiday feel
Stayed 7 nights in Jul 2025

10/10 Excellent

guillermo santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oscar en la sala de mĂşsica y el sushi man Diego excelentes
Stayed 7 nights in Jul 2025

10/10 Excellent

Mukesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were great, staff were friendly and welcoming! Nice beach to walk during early morning or sunset!
Stayed 5 nights in Jul 2025

2/10 Terrible

Traneah

Stayed 3 nights in Jul 2025

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Hoyan

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities
We had fun!
Stayed 4 nights in Jul 2025

10/10 Excellent

Jaime

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent amenities and people
Stayed 4 nights in Jul 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, good food, great people
Stayed 3 nights in Jul 2025

10/10 Excellent

kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

ROBERT

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Shatika W

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very cordial. For that resort to be as busy as it was the staff really kept up with the cleanliness. We did not receive any more washcloths once they were taken after the first day of cleaning. When asked housekeeping for more, we were told there weren’t anymore. Long waiting for food at the poolside
Stayed 3 nights in Jul 2025

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great experience

It was amazing we had a great time, we vacation tow or thre time a year, me my wife and two boys..
Stayed 2 nights in Jul 2025

10/10 Excellent

YAZMIN MARTINEZ

Stayed 5 nights in Jul 2025

10/10 Excellent

Douglas

Stayed 8 nights in Jul 2025

6/10 Okay

Teresa

Liked: Cleanliness
Stayed 5 nights in Jul 2025

4/10 Poor

Heather

Traveled with family
These people at the Hard Rock are scam artists. Be prepared to drop lots of extra 💰. I do NOT recommend this place. They will suck every extra penny out of you and have no regrets about it. There is 0% customer service from the management and Front Desk. Children are free at this establishment, but their system defaulted back to two adults at the time of booking and I didn’t catch it and neither did they when I called the hotel to confirm our reservation tor 3 people (they confirmed we were good) but then made me pay $880 to add her even the children are free and she was added but fell off. In addition, I got food poisoning while I was here. Then make sure you do not get the prepaid taxi service from the hotel. Just use a regular taxi. They charged us $300 round-trip and then would not change our return time after our flight was delayed and said we had to sit at the airport for 5 hours because they would not budge on our time…they do not take into consideration delayed flights and made us pay for another taxi for $140 so we ended up paying $440 in taxis because of them just to get to and from the airport. Also, you cannot swim in the ocean at this establishment as it’s too dangerous so all the excursions you have to do in town, including any snorkeling or anything of its kind so that gets extremely expensive and the time it takes to get to and from town to each excursion will eat up several hours of your day…Hotel is nice and the weight staff is very friendly but…
Stayed 5 nights in Jul 2025

10/10 Excellent

Donnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience. Wonderful food and very friendly staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Juan pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Orlando Garcia

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This property was amazing. The staff are friendly and courteous and provide exceptional service. This has been one of the best experiences I have had at a resort. My only gripe is that the property does not have a swimmable beach; however, that is the case for most places you stay at in Cabo. I was also unable to redeem my $200/ night resort credits included with my vacation package. I attempted to redeem them and apply them towards my balance at checkout and was told that they require prior knowledge of the usage of the resort credits in order for them to be applied. I felt my credits should have been honored as they were included with my vacation package. All in all, great resort.
Stayed 5 nights in Jul 2025

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to request towels and washcloths as there was none left in our room. One of the events at the Lyric pool was not suitable for children and there were many there. Asked for more clothes hangers but none were ever brought. Food was OK
Stayed 5 nights in Jul 2025

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice property, but needs outdoor mainteinance, they have construction workers all day on one side of the propety. Very windy all the time, permanent black flag at the beach.
Stayed 4 nights in Jul 2025