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Residence by Krystal Grand All Inclusive

5.0 star property

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Photo gallery for Residence by Krystal Grand All Inclusive

Outdoor pool
Deluxe Room, 1 King Bed, Ocean View | Minibar, in-room safe, desk, iron/ironing board
Property entrance
Outdoor pool
Beach nearby, sun loungers, beach towels, beach volleyball

Reviews

7.4 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping

Explore the area

Map
Carretera Transpeninsular Km 29, Colonia Centro, San Jose del Cabo, BCS, 23400
  • Costa Azul Beach
    ‪2 min walk‬
  • El Zalate Beach
    ‪4 min walk‬
  • Plaza Mega Comercial Mexicana
    ‪18 min walk‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪19 min drive‬

Room options

View all photos for One Bedroom Suite

One Bedroom Suite | Minibar, in-room safe, desk, iron/ironing board

One Bedroom Suite

  • 387 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • 355 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

  • 322 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe residence partial Ocean View

Deluxe residence partial Ocean View | Minibar, in-room safe, desk, iron/ironing board

Deluxe residence partial Ocean View

  • 753 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Similar properties

Aerial view

Krystal Grand Los Cabos - All inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
3.4 out of 5, (1914)
The price is $367
per night
$444 total
includes taxes & fees
Mar 7 - Mar 8
Krystal Grand Los Cabos - All inclusive

About this property

Residence by Krystal Grand All Inclusive

5-star hotel in Costa Azul
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Residence by Krystal Grand All Inclusive offers 102 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This San José del Cabo hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Residence by Krystal Grand All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Residence by Krystal Grand All Inclusive features an outdoor pool and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This all-inclusive hotel also offers a children's pool, spa services, and a terrace. Onsite parking is available (surcharge).

Residence by Krystal Grand All Inclusive is a smoke-free property.

Ayami - Overlooking the ocean, this sushi bar specializes in Asian cuisine and serves dinner only. Reservations are required.
Restaurante O - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Ayami
  • Restaurante O

Things to do

  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Residence Krystal Grand All Inclusive All-inclusive property
Residence Krystal Grand All Inclusive San Jose del Cabo
Residence Krystal Grand All Inclusive
Resince Krystal Inclusive
By Krystal Inclusive Jose Cabo
Residence by Krystal Grand All Inclusive Hotel
Residence by Krystal Grand All Inclusive San Jose del Cabo
Residence by Krystal Grand All Inclusive Hotel San Jose del Cabo

Residence by Krystal Grand All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 124 reviews
Rating 8 - Good. 39 out of 124 reviews
Rating 6 - Okay. 20 out of 124 reviews
Rating 4 - Poor. 12 out of 124 reviews
Rating 2 - Terrible. 14 out of 124 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 7 nights in Dec 2018

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
My husband and I went for 7 days to celebrate my birthday. We had an amazing time the staff is super nice our room was small but perfect for just us two, it was kept clean and stock up. The staff was amazing at the surfer bar right beside the family pool, Jose and Ivette did an amazing job taking care of us, our drinks would be half gone and they would already bring a new one, not to mention Jose helped my husband surprise me every day for my birthday with flowers special message on a plate and a romantic dinner at the beach. I had a beautiful birthday week and would definitely recommend Krystal Grand, we will definitely be coming back!
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2018

10/10 Excellent

Ivan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Krystal Grand was one of the best hotel experiences I’ve ever had. The staff is very welcoming and they are super helpful with everything! The hotel has about 6 restaurants included in it and the food was very delicious and tasted gourmet. The only downside about this hotel is that the beach that is near the hotel in San Jose is not safe to swim in because of the dangerous currents, but the hotel offers about 3 very large pools.
Stayed 7 nights in Aug 2018

2/10 Terrible

Marco

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Photos are deceiving. I made the mistake to choose this hotel because it was cheaper than the rest and I regret it. Food is ok in the buffet area but the restaurants where you need to reserve the food is really bad. The room they gave us is not even in the property, they take you in a van to other building! The good ones you see in the picture an extra charge of $50 dollars a night. I found that to be the worse part of the vacation since we were not close ti the beach or pool. I went to other hotels in the area and are superb. Do not try to save money choosing this one, you will regret it.
Stayed 6 nights in Jul 2018

8/10 Good

Janice

Liked: Staff & service
Disliked: Cleanliness
It's all about the all inclusive
they upgraded me for free, it's a pretty property, pools were a bit foggy, not enough lounge chairs for all the guest. But the food and drinks were good.
Stayed 2 nights in Jul 2018

8/10 Good

Ebony, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location. Restaurants were great! Buffet was terrible
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
The jacuzzis don't work were not hot and very dirt
The buffet was good but the restaurants were horrible absolutely horrible there is only two tiny jacuzzis that do not work and we're cold the entire stay
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
everything was clean and neat friendly staff but I they were short hand it
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
The experience was very pleasant. Dinners were amazing!!
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all inclusive hotel on a budget
My husband and i stayed here for our anniverary i was leary after reading some reviews but figured it was worth trying for myself. I booked the residence room but got one on the krystal grand side. So i guess kinda an up grade. The residence is not far from main resort actually it is closer to the adult pool and the al la carte resturants, so if the rooms look the same i would have been happy either way.. Pros: the grounds were beautiful and maintained, the rooms were clean comfortable and beautiful, food at the restaurants was really good, we especially like the Hibachi Grill.. the buffet even had some options that were good for midday snacks like fresh grilled shrimp yum..Cons: when we ate at the Hibachi Grill my husband wanted to try the lobster which was amazing by the way. But when asked how much it was we were told one price and when we got the bill it was another. I read a previous review about the same situation so we were very specific and asking how much would we need to pay in u.s. dollars we asked more than once to two different people we were told the same number. When the bill came it was twice as much. We talked to the manager and the manager stated the waiter would have to pay for it since it was his mistake.If you're going to order anything extra make sure you know what it's going to be.Could have been more channels on TV in English. But that was okay cuz we wasn't in the room much.And I wish we knew about the After Hours Sports Bar, staff said there was none
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely LOVED this hotel. The grounds were beautiful, the rooms were clean and spacious, i couldnt be any happier. It is a bit of a distance from Cabo San Lucas but i overall loved the aesthetics of this hotel and cant wait to return. Def a GO!!!
Stayed 3 nights in Jun 2018

8/10 Good

Nicole, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in nightmare but overall great stay
It took us three times and multiple personnel to check in. We booked a newly remodeled 1 bedroom suite, they said they were closing that building because it wasn’t very full. At first we were given a small standard room with 1 bed for our family of 4. Then we were offered a 2bedroom suite, this room was very outdated which I didn’t mind since it was bigger. However we then realized the phones didn’t work, the AC didn’t work, and when trying to shower it filled up past my ankles in minutes and someone’s else’s hair was floating everywhere. Again the front desk told me nothing could be done, I kept fighting and eventually got the exact room that I booked. This room was very nice and clean and everything we hoped for. The resort itself was very new, well designed, and ample staff. Beautiful pools. Food and drinks were good. Beach access and swim ability were great. Overall we had a great stay. It’s too bad we had to spend hours with small kids getting the run around initially for no good reason to check in.
Stayed 4 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
Staff were really friendly and provided hospitable service. The facility was clean and new. I really appreciated the kindness and effort they put into servicing the guests. However there were a few things though: 1) one of the bulbs attached to the fans at the Grill restaurant spontaneously broke. Luckily no one was sitting directly underneath it and got injured. 2) I got really bad food poisoning from eating the fruit at the breakfast buffet. A few hours later I ended up continuously vomiting on my flight to Mexico City. It was really disappointing because I was unable to venture Mexico City during my 8 hour layover because I felt so ill. Instead I ended up paying $200 to stay at the Hilton Mexico City Airport to recover before returning home..
Stayed 3 nights in May 2018

10/10 Excellent

charles

10/10 Excellent

Grant, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice all inclusive hotel
I enjoyed staying here. I'm very picky with the food I eat and I was always able to find things to eat at the buffet. The food quality & variety was very good. The internet was good. It cut out a few times but not too much. I was able to make all my business calls on Skype in my room or by the pool.
Stayed 14 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
One problemn-Construction going on by the pool. Very loud and annoying. Everyday, all day long!!!
Stayed 4 nights in Apr 2018

6/10 Okay

Gene, Belmont, CA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
3 stars OK Hotel
This review could be better if they didn't try to do repair/recondition work during my stay. Noisy and stupid.
Stayed 6 nights in Apr 2018

6/10 Okay

Terri, Minnesota

Liked: Cleanliness, property conditions & facilities, room comfort
We really enjoyed the smaller hotel atmosphere. It was clean and comfortable. Food was good. However ala carte restaurants took too long to get your food, two hours most nights. Main buffet had good options but most of the food was luke warm at best. We did have an issue with management and how they handled an issue involving staff that were ultimately terminated. A handful of people, including my daughter, all adults, and some entertainment staff went into Cabo one night clubbing. An underage girl (17) ended up going along. Because her father did not tell the mother, she didn't know and ended up calling security who then contacted management. The next day those staff were terminated. After speaking to hotel management at length, they assured us that only the staff member who drove would be terminated and they would be in touch with me via phone and email. I do not believe the other staff should have been fired. One, the girl lied about being 18. Two, if not for my daughter (who had just met her before going) and the staff member she was with, keeping an eye on her, I'm afraid to think what might have happened to this girl because she was extremely intoxicated and kept leaving the group. I understand consequences but I believe this could have been handled completely different. I even called management from the US for a final disposition, and my call was not answered by management nor did I receive a call back. I am extremely disappointed in this.
Stayed 4 nights in Mar 2018

6/10 Okay

HO, wisconsin

Liked: Staff & service, room comfort
Employees NOT knowledgable of resort, check in staff have no common sense, not enough waiters at pools took forever for food and drinks , hot tub broken and small for resort, maid are not trained at all!! Had to call in every day for items like coffee/water/beer/ towels and even ask her once to sweep the condo🙈, 99% of resorts shuts down at 10pm!, no music in adult pool bar we had to bring our own blue tooth speaker . I would fire the head manager and give other makers 30 days to train entire staff!! The resort show lack of leadership and training Over all a 3 star hotel, food better then most all inclusive,
Stayed 1 night in Apr 2018

10/10 Excellent

cas, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on the beach
I stayed at the Krystal Grand for only 3 nights while travelling in the Baja. This is a very clean and comfortable hotel with good amenities.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice, great location, spacious clean rooms, pleasant staff, abundance of food and drinks. They would receive a 5 star from me if the servers did not get so overwhelmed at times. At the buffet and the restaurants the service can be either excellent or terrible to the point you think they forgot your order. It all depends on which server you get so try to stick with the one that you really liked. And tips can go a long way as well!!
Stayed 7 nights in Mar 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don't stay at the Residence, stay at the grand instead. We had 3 rooms at the residence and every room had an issue.
Stayed 2 nights in Apr 2018

6/10 Okay

LeLe, vancouver

Liked: Cleanliness
Disliked: Staff & service
An ok experience
Rooms are decent, as advertised. Mini bars only have 4 cans of beer, water and pop in them. Room service is extra. Service was inconsistent, some servers were amazing & others were not. The cafe & lobby bar were nice. Food was ok, not bad but not great. I’ve stayed at many different resorts in Mexico, this one’s not my fave.
Stayed 3 nights in Mar 2018