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Hotel Riu Palace Baja California - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Baja California - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
6 bars/lounges, swim-up bar, poolside bar
Reception
Fitness facility
Minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Camino Viejo a San José, Km 3.5, Col. El Medano, Cabo San Lucas, BCS, 4990
  • Medano Beach
    ‪2 min walk‬
  • Cabo San Lucas Bay
  • Marina Del Rey
    ‪6 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪44 min drive‬

Room options

View all photos for Junior Suite, Partial Ocean View (Elite Club | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (Elite Club | C)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (Elite Club | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (Elite Club | U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Elite Club | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (Elite Club | C)

  • 764 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Grande (B2C-US))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Grande (B2C-US))

  • Sleeps 3
  • 3 Double Beds

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Courtyard View (B2C-US)

  • 430 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms (U)

  • 431 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Suite, Oceanfront (Elite Club, M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Oceanfront (Elite Club, M)

  • 764 sq ft
  • Sleeps 3
  • 3 Double Beds

View all photos for Junior Suite, Partial Ocean View (Elite Club | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (Elite Club | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (Elite Club | B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (Elite Club, M)

  • 431 sq ft
  • Sleeps 2
  • 3 Double Beds

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms (C)

  • 431 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Oceanfront (Elite Club, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (L)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Garden View (L)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (L)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Grande (U))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Grande (U))

  • 495 sq ft
  • Sleeps 3
  • 3 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (M)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (Standard, M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Standard, M)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Garden View (M)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Elite Club | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Oceanfront (Elite Club, L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Oceanfront (Elite Club, L)

  • 753 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Courtyard View (U)

  • 430 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Grande | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Grande | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (Elite Club, U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Oceanfront (Elite Club, U)

  • 753 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Courtyard View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Elite Club, U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (Elite Club, U)

  • 431 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (Elite Club, E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Oceanfront (Elite Club, E)

  • 764 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Elite Club, L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (Elite Club, L)

  • 431 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Courtyard View (C)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Grande | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Grande | C)

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (C)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Elite Club, E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (Elite Club, E)

  • 431 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Courtyard View (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Grande, M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Grande, M)

  • 431 sq ft
  • Sleeps 3
  • 3 Double Beds

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About this property

Hotel Riu Palace Baja California - Adults Only - All Inclusive

4.5-star property in El Medano Ejidal
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Baja California - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Baja California - Adults Only - All Inclusive offers 602 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Palace Baja California - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Baja California - Adults Only - All Inclusive features a full-service spa, a complimentary water park, and 4 outdoor swimming pools. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 6 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of 2 meeting rooms and limo/town car service. Event facilities measuring 969 square feet (90 square meters) include conference space. This Art Deco property also offers a health club, a hot tub, and a steam room. Complimentary self parking is available on site.

Hotel Riu Palace Baja California - Adults Only - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
Promenade - This buffet restaurant serves breakfast, lunch, and dinner.
Yu Hi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Sofia - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Promenade
  • Sofia
  • Yu Hi

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Scuba diving
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 969 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Art Deco architecture
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Palace Baja California Adults All Inclusive
Riu Baja California Adults In
Riu Palace Baja California Adults Only All Inclusive

Hotel Riu Palace Baja California - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2414 out of 4050 reviews
Rating 8 - Good. 895 out of 4050 reviews
Rating 6 - Okay. 389 out of 4050 reviews
Rating 4 - Poor. 164 out of 4050 reviews
Rating 2 - Terrible. 188 out of 4050 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

Bruce, Tucson

Liked: Cleanliness
Stayed 6 nights in Feb 2025

4/10 Poor

Maria

Disliked: Cleanliness, amenities
This is great for those that have zero standards and budgets. The food is absolutely disgusting and never hot! The employees handle the food with no gloves or hands washed. They have bed bugs and the room smelled like sewage. Riu used to be a nicer resort, but this was ridiculous! Questionable stained couch cushions and stained towels soaked in bleach and line dried! Do not recommend
Stayed 9 nights in Feb 2025

10/10 Excellent

SONIA

Stayed 2 nights in Mar 2025

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Jordan Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and staff
Stayed 7 nights in Feb 2025

10/10 Excellent

Jodiann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved Riu Baja! Food was flavorful and good, rooms clean and kept up, staff were all helpful and friendly! Definitely 10/10
Stayed 3 nights in Mar 2025

8/10 Good

Gunwant Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there for five nights. It was very quiet and the staff was friendly and the environment was clean.
Stayed 5 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Wished the beds were better!
Stayed 5 nights in Mar 2025

10/10 Excellent

Tobiad Gaucin Canales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Douglas Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well maintained..very clean. Great staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous vacation

My husband and I came for an anniversary trip. It was wonderful experience our first time to the Riu. Outstanding service very clean. Pool was amazing. Drinks were fabulous!
Stayed 3 nights in Mar 2025

6/10 Okay

Rhonda

Liked: Staff & service
Disliked: Cleanliness
Our room and the restaurants were always perfectly cleaned. The common areas around the pool, walkways, public bathrooms etc were filthy. We were there a week and the same spills, bird poops, dirty gargabe cans etc were there the whole time.
Stayed 7 nights in Feb 2025

8/10 Good

Elianza, Bronx

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time I really enjoyed myself just on my last day which was a Monday they started complaining about our music while everyone was enjoying. Then they started complaint about us playing in the pool. Oh then one of the managers came and took our Don Julio we purchased at the airport to wrap it up with Saranwrap then came back again to complain about another bottle. But without that it would’ve been 10 out of 10 but I give it a 8.5.
Stayed 3 nights in Feb 2025

10/10 Excellent

Gabriela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice, had a great time, food was really good. For excursions do your bookings through Ivan he provides great service and helps out a lot.
Stayed 6 nights in Feb 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort! All the safe was great! Very safe as well!
Stayed 5 nights in Mar 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful!! We had a fabulous experience with Carla let’s started on our to have check-in. She made sure to check in with us throughout the week and always remembered us and had something nice to say. It was a memorable stay with elite customer service . Ths hotel is classy modern and did not have a lot of Mexican flare, this is the only downside. The beach is beautiful. The pool is so fun with lots of activities for adults, including standup paddle boarding in the pool, which was a dream come true! LOL. I would highly recommend to bring your friends as there is truly something for everyone. The food was the best I’ve had in an all-inclusive (with my limited experience). There’s multiple resorts to pick from if you stay at the adults only.
Stayed 6 nights in Feb 2025

10/10 Excellent

Navjit Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

jacob

Stayed 3 nights in Dec 2024

10/10 Excellent

Glenn Holewa Joseph Holewa

Stayed 4 nights in Feb 2025

10/10 Excellent

loana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun getaway
Stayed 4 nights in Feb 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Disa

Stayed 8 nights in Feb 2025

2/10 Terrible

Bri

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful!

Awful. Would NEVER go back. So loud, filled with rowdy drunk people, horrible drinks, quality of everything was awful. We into stayed one night and checked out early. Still waiting for my refund
Stayed 3 nights in Feb 2025