2/10 Terrible
Finesse
Traveled with group, Traveled with family
Mar 3, 2026
Liked: Cleanliness
Disliked: Staff & service
Good afternoon,
My family and I recently stayed at RIU Palace Los Cabos to celebrate my daughter’s 18th birthday, and unfortunately, it was one of the most disappointing and hurtful travel experiences we have ever had.
From the moment we arrived, we were treated unfairly — particularly by Elvia, a front desk supervisor. Her demeanor toward us was noticeably dismissive and unaccommodating. In contrast, we observed her being warm and attentive to other non-African American guests. The difference in treatment was obvious and deeply unsettling.
Our room was not serviced for the entirety of our stay. We had to repeatedly call for fresh towels every single day, and each time we waited over an hour for them to arrive. For a resort that markets itself as luxury and all-inclusive, this level of neglect is unacceptable.
The treatment extended beyond housekeeping. On multiple occasions at the bars, we were skipped over by bartenders while trying to order drinks. Staff would acknowledge and serve white guests standing next to us while ignoring us completely. It was humiliating and made us feel invisible.
We were also extremely disturbed by what we observed in several restaurants. Staff members were handling food with bare hands and scraping food off utensils with their hands before serving guests. The food quality overall was extremely poor — so much so that we ended up eating mostly fruit during our stay.
What should have been a joyful celebration of my daughter’s mile
Finesse
Stayed 3 nights in Feb 2026
