8/10 Good
Twala
Traveled with group
Sep 14, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great location.
Crashing waves at the beach were breathtaking.
Front desk/Check In - Lackluster with the exception of Alfredo, who was amazing! Both on arrival and departure..... What a fantastic ambassador for the property.
Room - spacious, marina view beautiful and beds comfy (finisterra suite)
Food - Other reviewers have commented that it's better than avg for AI. IMO not true. Mediocre at best. That said, the staff at all of the restaurants were fantastic!
Drinks - Ishmail at VIP pool was the BEST. He was the highlight of our stay. All other bars had drinks that were inconsistent and not very tasty. Of note, VIP upgrade does not apply to liquor selection.
Primary focus - Caters to Royal Elite Vacation Club Members. There were many loyal patrons that had been coming to the resort for years. Enjoyed visiting with them.
LOVED the mascot kitty - Shadow. If you go, be sure to be kind to this tiny sweetheart.
Maintenance - We were there during the hurricane and are in the property management industry so there was considerable sympathy for the challenges being faced. That said, 3 nites with no ac and consistently being told it was fixed and even lied to was not ok.
Overall - Good first experience in Cabo and no regrets with choosing Sandos thanks to the service and entertainment staff. Decent value, but probably wont be opting for an AI property next time. Too many excellent drinking and dining options in town and the marina area.




Twala
Stayed 5 nights in Aug 2025





























