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Viceroy Los Cabos

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viceroy Los Cabos

On the beach, white sand, beach cabanas, sun loungers
Premium bedding, down comforters, Tempur-Pedic beds, in-room safe
Exterior
Penthouse, Multiple Beds, Ocean View (Butler Service, Airport Transfer) | Premium bedding, down comforters, Tempur-Pedic beds, in-room safe
View from room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • All inclusive
  • Breakfast available
  • Pet friendly
  • Pool

Explore the area

Map
Paseo Malecon San Jose Lote 8, Zona Hotelera, San José del Cabo, BCS, 23405
  • Playa Hotelera
    5 min walk
  • Plaza Mega Comercial Mexicana
    11 min walk
  • Punta Sur Golf Course
    14 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    17 min drive

Room options

View all photos for Junior Suite (Relaxation Pool)

Junior Suite (Relaxation Pool) | Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Junior Suite (Relaxation Pool)

  • 1001 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Plunge Pool and Butler Service)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Junior Suite, Ocean View (Plunge Pool and Butler Service)

  • 1001 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Ocean View

View from room

Room, 2 Queen Beds, Ocean View

  • 570 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Partial Ocean View (Plunge Pool and Butler Service)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Junior Suite, Partial Ocean View (Plunge Pool and Butler Service)

  • 1001 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Multiple Beds (Butler Service, Airport Transfer)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Villa, Multiple Beds (Butler Service, Airport Transfer)

  • 7235 sq ft
  • Beach view
  • Sleeps 10
  • 4 Double Beds and 3 King Beds

View all photos for Suite, Multiple Beds, Ocean View (1 King and 2 Double, Butler Service)

Suite, Multiple Beds, Ocean View (1 King and 2 Double, Butler Service) | Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, Multiple Beds, Ocean View (1 King and 2 Double, Butler Service)

  • 1604 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Resort View

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Junior Suite, Resort View

  • 1001 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

View from room

Room, 2 Double Beds, Ocean View

  • 570 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Partial Ocean View

View from room

Room, 2 Double Beds, Partial Ocean View

  • 569 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Oceanfront (Butler Service, Airport Transfer)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, Multiple Beds, Oceanfront (Butler Service, Airport Transfer)

  • 4724 sq ft
  • Beach view
  • Sleeps 6
  • 2 King Beds and 2 Double Beds

View all photos for Suite, 1 King Bed, Partial Ocean View (with Butler Service)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Partial Ocean View (with Butler Service)

  • 1302 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds (Waterside Casita with Butler Service)

View from room

Room, Multiple Beds (Waterside Casita with Butler Service)

  • 3575 sq ft
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Suite, Multiple Beds, Ocean View (2 King Beds, Butler Service)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, Multiple Beds, Ocean View (2 King Beds, Butler Service)

  • 1604 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Room, 1 King Bed, Partial Ocean View

  • 570 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (with Butler Service)

Suite, 1 King Bed, Ocean View (with Butler Service) | Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Ocean View (with Butler Service)

  • 1302 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View

Room, 1 King Bed, Resort View | View from room

Room, 1 King Bed, Resort View

  • 570 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds, Ocean View (Butler Service, Airport Transfer)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Penthouse, Multiple Beds, Ocean View (Butler Service, Airport Transfer)

  • 7500 sq ft
  • Ocean view
  • Sleeps 12
  • 4 Queen Beds and 3 King Beds

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Room, 1 King Bed, Ocean View

  • 570 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View

View from room

Junior Suite, Ocean View

  • 1001 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View

View from room

Junior Suite, Partial Ocean View

  • 1001 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Resort View (Plunge Pool)

View from room

Junior Suite, Resort View (Plunge Pool)

  • 1001 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Ocean View (Butler Service, Airport Transfer)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, Multiple Beds, Ocean View (Butler Service, Airport Transfer)

  • 4488 sq ft
  • Ocean view
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

View all photos for Penthouse, 1 King Bed, Ocean View (Butler Service, Airport Transfer)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Penthouse, 1 King Bed, Ocean View (Butler Service, Airport Transfer)

  • 4144 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Ground Floor (Butler Service, Airport Transfer)

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Suite, Multiple Beds, Ground Floor (Butler Service, Airport Transfer)

  • 2511 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Villa, Multiple Beds (Waterside with Nanny Bedroom)

Villa, Multiple Beds (Waterside with Nanny Bedroom) | Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Villa, Multiple Beds (Waterside with Nanny Bedroom)

  • 6633 sq ft
  • Ocean view
  • Sleeps 10
  • 3 Queen Beds and 3 King Beds

View all photos for Villa, Multiple Beds (Waterside)

Villa, Multiple Beds (Waterside) | View from room

Villa, Multiple Beds (Waterside)

  • 3574 sq ft
  • Sleeps 7
  • 2 King Beds and 2 Double Beds

Similar properties

Exterior

Hyatt Ziva Los Cabos- All Inclusive

Pool
Hot Tub
Breakfast included
All inclusive
4.4 out of 5, Excellent, (2879)
The price is $446
per night
$446 total
includes taxes & fees
Dec 11 - Dec 12
Hyatt Ziva Los Cabos- All Inclusive

About this property

Viceroy Los Cabos

5-star resort in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Viceroy Los Cabos's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Viceroy Los Cabos offers 186 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Tempur-Pedic beds feature down comforters and premium bedding. 65-inch LED televisions come with premium satellite channels and Netflix. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This San José del Cabo resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Viceroy Los Cabos are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Viceroy Los Cabos you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Beaux Arts resort also offers a children's pool, a spa tub, and a steam room.

Viceroy Los Cabos is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Casero Restaurant - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Otro Bar - This bar overlooks the ocean and pool. Guests can enjoy drinks at the bar. Open daily.
Nido - Overlooking the ocean and pool, this seafood restaurant specializes in local cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Nidito Beach/Poolside Bar - This beachfront bar specializes in local cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Awacate - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Viceroy Los Cabos are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 50 for adults and USD 20 to 50 for children
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Awacate
  • Casero Restaurant
  • Nidito Beach/Poolside Bar
  • Nido
  • Otro Bar

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Pilates classes
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 64,000 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • 8 buildings
  • Beaux Arts architecture
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch LED TV with premium satellite channels
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 200
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 200

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 30 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 13 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 for adults, and USD 20 to 50 for children
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 200 (subject to availability)
  • Late check-out fee: USD 200 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Property is also known as

Mar Adentro Cabos Hotel San Jose del Cabo
Mar Adentro Cabos Hotel
Mar Adentro Cabos San Jose del Cabo
Mar Adentro Cabos
Mar Adentro Cabos Los Cabos/San Jose Del Cabo
Viceroy Los Cabos Hotel San Jose del Cabo
Viceroy Los Cabos Hotel
Viceroy Los Cabos San Jose del Cabo

Viceroy Los Cabos Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 712 out of 956 reviews" "
Rating 8 - Good. 110 out of 956 reviews" "
Rating 6 - Okay. 56 out of 956 reviews" "
Rating 4 - Poor. 30 out of 956 reviews" "
Rating 2 - Terrible. 48 out of 956 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Stayed 4 nights in Jul 2024

10/10 Excellent

HAMIK

Traveled with partner
Liked: Amenities
Great as always
Stayed 2 nights in Aug 2024

10/10 Excellent

Maritza

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Nelanlly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Viceroy Los Cabos, and it was an incredible experience! The architecture is stunning, blending seamlessly with the ocean views. The staff was attentive and made sure every detail was perfect. The rooms were luxurious, with modern amenities and breathtaking views. Whether relaxing by the pool or exploring the local area, every moment was pure bliss. I highly recommend this hotel for anyone looking for a luxurious and memorable getaway.
Stayed 3 nights in Aug 2024

10/10 Excellent

mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Viceroy and its staff so much, they always welcome you with the best and friendliest attitude willing to make their guests happy. The amenities are superb and the food is delicious. I also love having access directly to the beach!
Stayed 3 nights in Aug 2024

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay if you just need to relax in a quiet, clean environment. I thought it just lacked some proactive types of entertainment for guests.
Stayed 3 nights in Aug 2024

10/10 Excellent

Longjiang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2024

8/10 Good

Kara, Scottsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is small and has beautiful views. Staff is very friendly. Food and drinks are good but exceptionally overpriced compared to other five star resorts. Cabo as a whole has become extremely overpriced.
Stayed 4 nights in Aug 2024

4/10 Poor

Ivelis

Disliked: Amenities, property conditions & facilities
Not worth the price.
Stayed 6 nights in Aug 2024

10/10 Excellent

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, amenities
FOOD WAS GREAT. AMBIENCE WAS EXCELLENT AND BUTLER ALEXIS WAS WONDERFUL.
Stayed 3 nights in Aug 2024

10/10 Excellent

Artash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want to relax and enjoy good food and drinks with outstanding customer service.
Stayed 3 nights in Aug 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 3 nights in Jun 2024

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a great time here. Above all, the customer service and workers were phenomenal. The staff was so accommodating and excellent. 10/10 in regards to how excellent they were. Given that this is a 5 star hotel, I would say the actual property is more like a 4 or 4.5 stars. The gym was very very nice. The pools were nice but small. I know it’s very difficult to do in the summer but the pools were like saunas. They were so hot. As a 5 star property I would expect this not to be the case. Additionally the spa was great and they had an entire hydrotherapy area which included a hot tub, sauna, steam room and cold plunge… all of the hot hydrotherapies worked but the one we were looking forward to the most, the cold plunge, wasn’t working while we were there. I’m curious how long it has been out of commission. As I mentioned this is what we were looking forward to the most and we were disappointed to find out it wasn’t working. In regards to the location, it was a great location with excellent restaurants all around the area which I strongly recommend. Leading me to my last point — the food. Our biggest issue with the property was the food and drinks. It was outrageously expensive and not good. We tried three of their restaurants on the property and all of them were very average for the price. For example, I paid $38 usd for a wagyu burger and I would’ve preferred a $10 burger from five guys. Every cocktail is $20 at least as well and they are average tasting.
Stayed 7 nights in Aug 2024

10/10 Excellent

Nerses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Yakndara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wa amazing. Staff were cautious and really helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Patric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 3 nights in Aug 2024

10/10 Excellent

Shonda Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful time at Viceroy. The staff is incredibly welcoming and even the people on the street greet you with “buenos dias” often. Great excursions nearby (horseback riding, dolphin attraction and Cabo San Lucas was great for a sunset cruise. Also, the food at the resort was terrific and great quality. We will definitely return! The trip was MAGICAL!!!
Stayed 6 nights in Aug 2024

2/10 Terrible

Victoria, Northridge

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bad customer service, services promised not rendered, asked not to be disturbed but still called the room. Requested turndown service- no follow up. Asked for bath towels twice, got bathrobes left at the door. Extra items on food bill multiple times. Food quality was awful- sent food back, oysters not fresh, steak- inedible.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

JEFFERSON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heaven on Earth
Stayed 3 nights in Jul 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Jul 2024

10/10 Excellent

TERESA

Stayed 2 nights in Jul 2024

10/10 Excellent

Tamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were amazing at the Viceroy. All of our requests were answered promptly which was greatly appreciated.
Stayed 4 nights in Jul 2024

8/10 Good

Sheryl, Atlanta

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Viceroy is an unparalleled experience and it is worth the stay. However, some fundamentals need strengthening: HVAC; plumbing; consistency in onboarding policies (welcome champagne). The meals are also too high for the general quality. More culinary expertise is warranted to match the price, Cielomar notwithstanding. The Butler service is a wonderful idea and Mariana, who was assigned to my family and dog was knowledgeable, responsive, professional, and diligent. The space is absolutely gorgeous and there is an air of exclusivity and privacy. With some strategic interventions, the Viceroy will easily be worthy of 5 stars.
Stayed 7 nights in Jul 2024

2/10 Terrible

Justin

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first and LAST time staying at this property. You couldnt pay me to go back. The reviews and photos that you will find online are very deceiving. They must be fake reviews and definitely doctored photoshopped property images. This place is not upscale. Its very dated. You can do a lot better with your money at much nocer places in Cabo. If you want a mid tier experience then this one is great. But if you are considering staying here because you read reviews and you think this is going to be a nicer upscale place then do not stay here. The staff is friendly and the rooms are big. But that alone cannot save a propery. The food was hit or miss and actually made a few people im our party sick. Drink orders at the pools took forever. The pools are really weak and small. Which makes zero sense with all the useless water they have all over the property. No clue why but the pool temps are hot. Literally 90° Not refreshing at all on hot July day. There are no places on property with air conditioning. The layout of the grounds make absolutely no sense. it's hot and uncomfortable everywherere with nowhere to escape the heat. Our group had 2 different hotel rooms in 2 completely different wings of the property and both of us had terrible air conditioning in our rooms as well. I had a talk with the general manager and if his condescending personality is a reflection of the quality of this resort then it makes perfect sense. I couldnt wait to leave
Stayed 3 nights in Jul 2024