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Best Western Louisville East Inn & Suites

2.5 star property

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Photo gallery for Best Western Louisville East Inn & Suites

Relax in the hotel's inviting lobby, featuring a seating area with comfortable chairs and a sofa, a reception desk, and a glass elevator.
Two single beds with wooden headboards and white bedding, a bedside table with a lamp and phone, and a door leading to another room.
Relax in this stylish room with a flat-screen TV, desk, sofa, and armchairs.
Welcome to Best Western, where guests can enjoy a convenient parking area and a beautiful tree-lined entrance.
Swim laps in a spacious pool with a clear view of the surrounding area through large windows.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
9802 Bunsen Way, Louisville, KY, 40299
  • Mall St. Matthews
    ‪6 min drive‬
  • Oxmoor Center
    ‪7 min drive‬
  • E.P. Tom Sawyer State Park
    ‪10 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(5 reviews)
  • 330 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed) | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Microwave

10.0 out of 10
Exceptional
(1 review)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(19 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(39 reviews)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(10 reviews)
  • 330 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Louisville East Inn & Suites

Hotel in Jeffersontown
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and laundry facilities. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and a TV in a common area.
Best Western Louisville East Inn & Suites offers 101 accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Best Western Louisville East Inn & Suites features an indoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. Guests can enjoy a complimentary breakfast each morning. 2 meeting rooms are available. This Louisville hotel also offers a vending machine, laundry facilities, and express check-out. Onsite self parking is complimentary. A total renovation of this property was completed in 2016.

Best Western Louisville East Inn & Suites is a smoke-free property.

A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Renovated entire property - 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Hotel Louisville East
Best Western Louisville East
Best Western Envoy Hotel Louisville
Best Western Envoy Inn And Suites
Best Western Louisville
Louisville Best Western
Best Western Louisville East Hotel
Best Western Louisville East
Louisville & Suites Louisville
Best Western Louisville East Inn Suites
Best Western Louisville East Inn & Suites Hotel

Best Western Louisville East Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 379 out of 1000 reviews
Rating 8 - Good. 342 out of 1000 reviews
Rating 6 - Okay. 133 out of 1000 reviews
Rating 4 - Poor. 79 out of 1000 reviews
Rating 2 - Terrible. 67 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Carla

Stayed 2 nights in Apr 2025

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2025

4/10 Poor

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevator broke. I have a disabled son and we had to go up and down 4 flights of stairs for a day. That was awful. Breakfast is decent. Bar is never open. Room was not what was pictured. Living room is tiny
Stayed 2 nights in Mar 2025

6/10 Okay

Natalie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Carleton

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and fairly large. No sign of anyone smoking or anything like that in the hotel. Breakfast was excellent. Not sure usual dried up eggs and potatoes. Even the coffee was very good!
Stayed 1 night in Mar 2025

2/10 Terrible

Caitlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ingrid, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious, bfast was hot the pool was nice. I would definitely stay here again. Check in was easy the front desk staff was nice.
Stayed 1 night in Mar 2025

10/10 Excellent

teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your individuals responsible for breakfast are topnotch. I travel often and they are VERY RESPECTFUL and take their job seriously to keep things restocked and clean when people are not concerned. I have only been here 1 time this year but last year i saw alot and they acted as owners. I respect that. If im in ky, i come here and recognize things as i reorganize teams; only sharing so you understand the respect of workers.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and facilities were nice as well.
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No hot water. Low water pressure.
Stayed 2 nights in Feb 2025

2/10 Terrible

Onaje

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I found bugs in my room and one of the TVs didn’t work properly
Stayed 1 night in Feb 2025

8/10 Good

Cynthia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly.. very helpful. The beds were not very comfy. Breakfast was delicious and had a large variety. Would stay here again.
Stayed 1 night in Jan 2025

6/10 Okay

Aaditi

Business traveler
Liked: Staff & service
Overall good, but lot of ladybugs in the room, had to also change room once as bathroom door was not working properly
Stayed 2 nights in Nov 2024

8/10 Good

Jared

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

6/10 Okay

Donald

Business traveler
Liked: Cleanliness, room comfort

No TV or media service

Accommodations were ok. TV was non-functioning, as they are installing new network connections, and will not be working until January. I found this annoying.
Stayed 2 nights in Nov 2024

8/10 Good

Braxton

Stayed 2 nights in Nov 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naomi at the front desk was great!
Stayed 1 night in Oct 2024

8/10 Good

Danielle

Stayed 2 nights in Sep 2024

10/10 Excellent

Katherine

Stayed 2 nights in Oct 2024

10/10 Excellent

cadi

Stayed 2 nights in Sep 2024

8/10 Good

Cathi

Traveled with partner
Liked: Staff & service
Caring & polite staff. But need to change rooms 3 time. First room: bathroom light out. 2nd room: broken & leaky mini-Frig.
Stayed 1 night in Sep 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The staff was very nice and helpful.
Stayed 3 nights in Jul 2024

6/10 Okay

Sonia

Disliked: Staff & service
No apology given for 1st room not being ready. Had to go back to desk to get another room. It was not her fault. No inference that it was her fault. She could have said "I'm sorry this happened. Will find another room."
Stayed 1 night in Sep 2024