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Candlewood Suites Louisville - NE Downtown Area by IHG

2.5 star property

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Photo gallery for Candlewood Suites Louisville - NE Downtown Area by IHG

Exterior
Exterior
Individually decorated, individually furnished, desk, laptop workspace
Studio Suite, 1 Queen Bed | Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
1039 Zorn Avenue, Louisville, KY, 40207
  • Louisville Waterfront Park
    ‪3 min drive‬
  • Kentucky International Convention Center
    ‪6 min drive‬
  • KFC Yum Center
    ‪6 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Communication, Tub)

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed, Accessible (Communication, Tub)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible (Communication)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Access Tub)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible (Mobility, Access Tub)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication, Roll-In Shower)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible (Communication, Roll-In Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite

  • 350 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio Suite, 2 Queen Beds

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 2 Queen Beds

  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed

  • 450 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communication)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 2 Queen Beds, Accessible (Communication)

  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Communication)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Communication)

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Access Tub)

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 2 Queen Beds, Accessible (Mobility, Access Tub)

  • 452 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 King Bed

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible (Communication)

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed, Accessible (Communication)

  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Individually decorated, individually furnished, desk, laptop workspace

Studio Suite, 1 Queen Bed

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Louisville - NE Downtown Area by IHG

Louisville hotel close to Louisville Waterfront Park
Along with laundry facilities, this hotel has a 24-hour front desk and a computer station. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out, and gas grills. Weekly housekeeping is available.
Candlewood Suites Louisville - NE Downtown Area by IHG offers 97 air-conditioned accommodations with MP3 docking stations and DVD players. These individually decorated and furnished accommodations have separate dining areas. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Louisville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

Candlewood Suites Louisville - NE Downtown Area by IHG features barbecue grills, a vending machine, and multilingual staff. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a picnic area, laundry facilities, and express check-in. Complimentary self parking is available on site.

Candlewood Suites Louisville - NE Downtown Area by IHG has designated areas for smoking.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • TV in common areas

Family friendly

  • Crib (surcharge)
  • DVD player
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2020
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 5 years old are not allowed in the swimming pool, and guests under 18 years old are only allowed in the fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Louisville Northeast
Candlewood Suites Louisville NE Downtown Area
Candlewood Suites Louisville NE Downtown Area by IHG
Candlewood Suites Louisville NE Downtown Area an IHG Hotel
Candlewood Suites Louisville - NE Downtown Area by IHG Hotel

Candlewood Suites Louisville - NE Downtown Area by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 125 out of 187 reviews
Rating 8 - Good. 37 out of 187 reviews
Rating 6 - Okay. 16 out of 187 reviews
Rating 4 - Poor. 6 out of 187 reviews
Rating 2 - Terrible. 3 out of 187 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brian

Stayed 3 nights in Nov 2024

10/10 Excellent

David,

Liked: Cleanliness, staff & service, property conditions & facilities
Great place clean big rooms
Stayed 3 nights in Dec 2024

6/10 Okay

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
No great experience with candlewood
Upon arrival I was very impressed with the hotel and room, my main issues were the bed and pillows were uncomfortable. The tv and outlets did not work periodically throughout my stay. The fix was to every two hours, flip the breaker that is in the room. The microwave did not work and refused to heat up food. The cookware was badly cared for. The ice maker was brilliant at making noises but not making ice. The freezer and dishwasher had a horrible smell. The only upside was the gym and free packets of hot chocolate. From what I paid my stay was horrible. Outside of the hotels control: loud neighbor upstairs and a woman using all of the machines for the laundry.
Stayed 2 nights in Dec 2024

10/10 Excellent

Danny J

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was clean & neat. Location was very convenient
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Adequate, nothing special
Room was clean but A/C wouldn’t adjust (stayed @ 77°), broken cabinet doors, shower/tub would produce about 50% thru shower head. Fire alarm went off @ 9p and had us outside for a bit. Price is good but temper expectations. Staff were all very nice (we didn’t voice any concerns either).
Stayed 2 nights in Nov 2024

8/10 Good

Fred

Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Tzay Lin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

4/10 Poor

Seth

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Surrounding area felt decently safe, but the building itself was sandwiched between two inactive construction sites and was dark/gloomy. Inside seemed like management hadn't invested a dime in the place since the 80s. There were bags of trash visible behind the lobby counter, the room's shower did not function properly, all fixtures were run down, and breakfast was not provided. Overall, we expected A LOT more from a property rated 9 that cost over $300 per night. Feeling super mislead by the Expedia listing, which clearly used outdated photos (I.e. building sign pictured wasn't even the same). Thankfully, we only had to endure this place for a one-night stopover during our cross-country road trip, so we survived. The following night we stayed at a Marriott that cost half the price, was clean, and had all the amenities we expected. Lesson learned. Only reason I'm not giving this place the lowest rating possible is because of the kind staff who checked us in/out. Holding out hope that they find a way to escape this dump.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and check out, clean, no issues!
Stayed 1 night in Oct 2024

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to I-71
We picked the location primarily for our parents and its close proximity to our daughter’s wedding venue. The staff was very friendly and the hotel was clean and comfortable. My only wish was for breakfast, as there was nothing easily accessible for our elderly parents. But overall, we would consider staying here again.
Stayed 2 nights in Oct 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Coffee was terrible and for the money they offer nothing for breakfast. So many other places offer some kind of breakfast at no charge. Parking is tight but manageable. It is a very clean hotel.
Stayed 2 nights in Oct 2024

6/10 Okay

Amanda

Traveled with partner
Disliked: Amenities
Didn’t enjoy the “fake” smell perfume smell.
Stayed 1 night in Sep 2024

4/10 Poor

Daniel

Business traveler, Traveled with partner
Disliked: Cleanliness
We were given the wrong room. Booked a king and got a queen. Upon leaving noticed dead bug on desk when I used google to identify it said could be a bedbug. Praying it wasn’t.
Stayed 1 night in Sep 2024

6/10 Okay

Keith

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not bad but surprised
Hotel was nice. Absolutely would not let us check in early. Extra fee for damage deposit required that was not aware of until I got there. Probably in the very fine print and need to read.
Stayed 1 night in Sep 2024

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
I should have been given a heads up about construction before i booked! The breakfast isn't as great as it use to be. Thats for all locations
Stayed 12 nights in Jul 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing
Stayed 7 nights in Jul 2024

6/10 Okay

Jacqueline

Stayed 1 night in Jul 2024

10/10 Excellent

Charm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the reception warm and welcoming as we were introduced to view all the amenities The hotel staff were pleasant kind and understanding as they spoke clearly and listened to my preferences overlooking the Ohio River and the White Tower museum which put us on the 4th floor in a room that spotlessly cleaned. Complete with kitchenette, and fridge with ice maker the water pressure was amazing in the enormous bathroom and shower and the beds were very comfortable I can't say enough we will make sure to come here again on our next stay in Louisville, Kentucky
Stayed 1 night in Jul 2024

10/10 Excellent

Walter

Stayed 1 night in Jun 2024

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a decent hotel. But the exterior and surroundings are a bit drab and could use some continued update to landscaping, outside lighting and more neighboring businesses for gas /convenience and dining. Otherwise its a decent. Also, because this is a "Suites" type hotel, there isnt a commons area that serves a continental breakfast , which I think would be a good option to have.
Stayed 2 nights in May 2024

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, property conditions & facilities
Great check in experience!
Stayed 1 night in May 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and comfortable.
Stayed 1 night in Apr 2024

6/10 Okay

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was very comfortable and the pillows. The air conditioner whistle no matter what I did so I turned it off. It got hot during the night.
Stayed 1 night in Apr 2024