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MainStay Suites Louisville Jeffersontown

2.5 star property

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Photo gallery for MainStay Suites Louisville Jeffersontown

Standard Room, 1 Queen Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Lobby
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Exterior
Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
11762 Commonwealth Dr, Louisville, KY, 40299
  • Southeast Christian Church
    ‪3 min drive‬
  • Valhalla Golf Club
    ‪9 min drive‬
  • E.P. Tom Sawyer State Park
    ‪10 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

MainStay Suites Louisville Jeffersontown

Hotel in Jeffersontown
Along with a fitness center, this smoke-free hotel has coffee/tea in a common area and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Weekly housekeeping is available.
MainStay Suites Louisville Jeffersontown offers 76 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
MainStay Suites Louisville Jeffersontown features a fitness center, barbecue grills, and a vending machine. Wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, a picnic area, and coffee/tea in a common area. Complimentary uncovered self parking is available on site, along with a car charging station.

MainStay Suites Louisville Jeffersontown is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 10 per accommodation (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards

Property is also known as

Hawthorn Suites Louisville
Hawthorn Suites Wyndham Jeffersontown
Hawthorn Suites Wyndham Jeffersontown Aparthotel
Hawthorn Suites Wyndham Jeffersontown Aparthotel Louisville
Hawthorn Suites Wyndham Louisville Jeffersontown
Hawthorn Suites Wyndham Louisville Jeffersontown Hotel
Hawthorn Suites Wyndham Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Louisville
Hawthorn Suites by Wyndham Louisville / Jeffersontown
MainStay Suites Louisville Jeffersontown Hotel Louisville

MainStay Suites Louisville Jeffersontown Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 427 out of 1005 reviews
Rating 8 - Good. 301 out of 1005 reviews
Rating 6 - Okay. 117 out of 1005 reviews
Rating 4 - Poor. 80 out of 1005 reviews
Rating 2 - Terrible. 80 out of 1005 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeisson

Business traveler
Excelente
Stayed 2 nights in Jan 2025

4/10 Poor

Brian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again.

Possibly one of the worst hotels Ive stayed in. The whole facility needs a major update. My room had no TP until I went to get it. The smoke detector was missing and the wires hanging from the ceiling. The bed was barely more than a pull but trundle bed. The water in the shower was lukewarm at best. And there was just a general feeling of unsafeness. The side door that required the door key for entry was broken. Anyone could walk in without the office knowing. There was a gerneral stench of cigarette and Marijuana in the halls.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet, affordable, would definitely stay here again.
Stayed 7 nights in Jan 2025

2/10 Terrible

Cassandra

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my reservation for this “pet friendly” property through Expedia but when I arrived to check-in at midnight, after driving across the country for hours, I found out that they are not cat friendly - they only accept dogs- and I had to scramble to find a hotel in middle of the night that would accept my cat. The only thing I could find was double the price of what I had booked, which was simply not in my budget and made for an extremely stressful experience. Do not book this hotel if you have a cat. They do not accept cats and you will find yourself in a strange city in the middle of the night with nowhere to go and have to spend lots of extra money to go somewhere else. This hotel needs to make their pet policies clear on the Expedia app and anywhere else they book reservations where they say they are “pet-friendly.”
Stayed 4 nights in Jan 2025

2/10 Terrible

Christina

Stayed 1 night in Feb 2025

10/10 Excellent

Trey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Zaundrea

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to be

It's been a very comfortable stay, my service dog is welcome as well staff had been very friendly place is clean, quiet, and safe. It's just like having a little apartment I love it and sleep great with no worries here.
Stayed 3 nights in Jan 2025

8/10 Good

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Jonathan, Dayton

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities
Great place if you have a dog. Very friendly and accommodating. It was our first stay with a puppy and they were very helpful and receptive. We were able to walk to a couple of restaurants nearby. This is mostly a "long-stay" motel so cleaning is only once per week.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well maintained

The room and maintence was good enough that it felt like it was almost new.
Stayed 4 nights in Jan 2025

2/10 Terrible

Laura

Liked: Property conditions & facilities
Disliked: Cleanliness
Receive a cheap rate online after a few days try to extend however there was a car show coming into town so they refused to let me extend made up lies about why I couldn’t stay because I wanted to charge whoever comes in after me a higher rate it was not because there was no room available. It was not because of any other issue. They simply are money, hungry, and will kick you out at the drop of a dime for no reason.
Stayed 14 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

8/10 Good

Edy

Liked: Amenities
There are not breakfast included
Stayed 6 nights in Jan 2025

8/10 Good

elizabeth

Business traveler
There was not a cover for the Heater/AC. The people above me were walking constantly like they had lead feet. Other than that the place was fine.
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Last resort place to stay, if there is NOTHING ELS

Second day there, the water went out in Shower and toilet. Sat for 5 hrs waiting for them to turn the water back on, before they even offered me. Another room to move into. Front counter clerk was HORRIBLE. No communication skills, what so ever. And then she got mad when i asked to be move to another room. Had to call the district manager to even get moved. But he did refund my money for one night for what i went thru. 🙄. Wont stay THERE again.
Stayed 2 nights in Jan 2025

2/10 Terrible

Veronica

Stayed 7 nights in Jan 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for a big room with all that you need. Everything was great. The only thing that I would foresee in a future stay would be there may not be an ice machine. The rooms have an ice maker, but if you are only staying a night there's a possibility of ice not being ready. Great laundry area.
Stayed 3 nights in Dec 2024

10/10 Excellent

Cory

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint is the WiFi would not connect or work properly in our room close to the front desk. Otherwise we enjoyed our stay
Stayed 1 night in Dec 2024

2/10 Terrible

Ebony

Stayed 4 nights in Dec 2024

2/10 Terrible

Monika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Dirty and unkempt beyond belief. If it wasn't Christmas and everything was booked up I would have left. The bathtub overflow drain was hanging out with the screws just discarded to the floor with another random screw sticking up out of the drain. The bathtub also had weird stains on it. I don't know if someone had diarrhea or projectile vomiting because there was a weird brown stain across the curtains as well as a hard chunk of who knows what on the floor that I couldn't scrub with the wipes I brought. Pillows looked old and worn and there was dog poop everywhere outside because no one cleaned up after their dog.
Stain on curtains
Nails just casually chilling
Overflow drain not attached
Stayed 6 nights in Dec 2024

10/10 Excellent

Catherine

Stayed 7 nights in Dec 2024

10/10 Excellent

BARATH

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk are very friendly.
Stayed 12 nights in Dec 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024