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MainStay Suites Louisville Jeffersontown

2.5 star property

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Standard Room, 1 Queen Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Gazebo
Exterior
Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry
$73
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
11762 Commonwealth Dr, Louisville, KY, 40299
  • Southeast Christian Church
    ‪3 min drive‬
  • Mall St. Matthews
    ‪9 min drive‬
  • E.P. Tom Sawyer State Park
    ‪9 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking

7.4 out of 10
Good
(50 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 Queen Bed, Bathtub Grab Bars, Non Smoking

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

MainStay Suites Louisville Jeffersontown

Hotel in Jeffersontown
Along with a fitness center, this smoke-free hotel has coffee/tea in a common area and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Weekly housekeeping is available.
MainStay Suites Louisville Jeffersontown offers 76 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
MainStay Suites Louisville Jeffersontown features a fitness center, barbecue grills, and a vending machine. Wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, a picnic area, and coffee/tea in a common area. Complimentary uncovered self parking is available on site, along with a car charging station.

MainStay Suites Louisville Jeffersontown is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 10 per accommodation (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards

Property is also known as

Hawthorn Suites Louisville
Hawthorn Suites Wyndham Jeffersontown
Hawthorn Suites Wyndham Jeffersontown Aparthotel
Hawthorn Suites Wyndham Jeffersontown Aparthotel Louisville
Hawthorn Suites Wyndham Louisville Jeffersontown
Hawthorn Suites Wyndham Louisville Jeffersontown Hotel
Hawthorn Suites Wyndham Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Hotel
MainStay Suites Louisville Jeffersontown Louisville
Hawthorn Suites by Wyndham Louisville / Jeffersontown
MainStay Suites Louisville Jeffersontown Hotel Louisville

MainStay Suites Louisville Jeffersontown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 421 out of 1005 reviews
Rating 8 - Good. 300 out of 1005 reviews
Rating 6 - Okay. 116 out of 1005 reviews
Rating 4 - Poor. 83 out of 1005 reviews
Rating 2 - Terrible. 85 out of 1005 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Liked: Property conditions & facilities
I can overlook the 5 baby black and brown roaches I killed and the German cockroach that was in my bed when I cam back from the bathroom, but the drunken loud party with music in the room next door on our last night that started at 230AM literally ran us out of the hotel. We called the office for an hour with no answer, then finally called corporate. They called and were able to reach the front desk. The front desk and a visit from the police were ineffective at stopping the noise and at 5AM (with only 2.5 hours of sleep) we had had enough, so we packed up our stuff and checked out at 7AM. The hotel refused to refund us for this night. Our plan was to sleep in and get up at 930 for 11AM checkout, then do our 7 hour drive to our next hotel. Totally unacceptable.
Stayed 2 nights in May 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness

Not the greatest

The rooms were nothing to write home about. There was a spider in the tub. Not that big of a deal but show how often the room was used. My overall impression was you get what you pay for.
Stayed 4 nights in May 2025

6/10 Okay

Nicholas

Traveled with group, Traveled with family
Liked: Cleanliness
The property worked for our short stay for the Derby. The room was fairly clean with limited amenities due to it being an extended stay place. Staff had limited availability for more towels etc. the property stated no smoking but there was a smell coming from some rooms of tobacco and marijuana. Overall, I would prefer to stay at a different location next time.
Stayed 4 nights in May 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Meh...

Entire place smells like Indian food. Whole place is kinda trashy to be honest. The room was very mediocre, thermostat didn't work, and smelled like hot Indian food all night. I wish I was joking. Questionable people staying here. I wouldn't recommend. Unfortunate that I didn't spot the issues before booking.
Stayed 2 nights in May 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcoming customer service. Room was clean, spacious with a comfortable bed. Reasonable pricing.
Stayed 1 night in May 2025

2/10 Terrible

Crystal

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend the facility for anyone wanting to feel comfortable in and out of their room. First the parking lot is in need of repair and people fixing their cars there left gave us a weird feeling. The way people were just hanging out almost made us not even want to go inside. The lobby is very tiny, not much bigger than a bathroom. Noone was at the counter other than two foreigner customers. Then I fifth drunk customer walks in carrying a bag from the convenience store next door which I can only imagine is alcohol. He walks past the two foreigners and trying to be funny makes a remark towards one of them but we all took his remark as a racist slur. Finally a lady comes to the counter to help but she is with a young child. I understand being a single parent but she was obviously more concerned with him than helping us. The two foreigners needed toiled paper so she let the boy run down the hall to get them their supplies watching him all the way paying us no attention. When it was our turn to get check in the process was interrupted whenever the boy needed something. Walking towards our room the hallways felt cramped dim and uninviting. Upon immediately entering the room we locked our door thinking we would just settle in for the night. With paper thin walls we could hear kids running around in the room above us all night and people next door and in the hall. Bathroom floor was terrible we walked on towels. Smoke detector missing with wiring hanging
Stayed 1 night in May 2025

2/10 Terrible

Monique

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

6/10 Okay

Tonjanika

Liked: Cleanliness, property conditions & facilities, room comfort

Front desk clerk needs a talking to!!

The only concern I had was at checkout no one was around to check me out. However, the housekeeper assisted in helping me find the front desk clerk. Who in my opinion should be fired if this keeps happening to customers, Seems as if she sends people around to see if we are checking out and then checks us out so they can disappear. She told me that I had gotten a receipt but I had never seen her before and didn’t get one. She didn’t know how to print it and got this nice man to help her retrieve it’s Plus my receipt did not match my payment.
Stayed 1 night in May 2025

6/10 Okay

Eric

Traveled with family
Liked: Staff & service
It was good enough for sleeping for the Derby. First floor hallway smelt like pot every day. Rooms are out dated. Pillows! Oh my...1/2 the size of a normal one. Expedia listed breakfast included...they haven't had it since covid. That stunk as we were counting on that. Staff was helpful but some liked the F word not nothing we were around. Not sure we will go back.
Stayed 3 nights in May 2025

10/10 Excellent

Leah

Stayed 3 nights in Apr 2025

10/10 Excellent

Joel

Stayed 1 night in May 2025

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities

Derby Weekend Hotel

Hotel smelled like smoke. Very dated. Bathroom sink and tub were clogged somewhat so they backed up. Hotel staff went knocking on every door to try to find an air fryer that is supposed to be in the hotel. Walls were thin so we could hear the tvs next door. Towels and bedding seemed clean enough. Not too bad for the price but won't stay here again
Stayed 1 night in May 2025

8/10 Good

Stephen

Stayed 26 nights in Apr 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Tiffany

Liked: Staff & service
We literally just sold our home and our new one was not ready yet so we had to stay here for almost three weeks, short notice the ladies at the front desk was very helpful and friendly anytime I needed something they was there to help me, but the cleaning lady did not do a good job at all so I just went behind her and cleaned everything.
Stayed 25 nights in Mar 2025

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, room comfort
Wow, first walking in the place was light bright and airy which I liked cleaned things I did not like was thin walls and I was told the Internet was out for the TV but not sure if I really believe that because I was fine using my tablet. The price was good and that is good because there was no breakfast
Stayed 1 night in Apr 2025

6/10 Okay

Krystina

Disliked: Cleanliness, property conditions & facilities
Walking into the hotel, it reeked of weed. Most of the staff were friendly.
Stayed 2 nights in Apr 2025

4/10 Poor

Jennifer

Business traveler
Disliked: Property conditions & facilities

Will not be back

TV not working. WiFi was poor. No USB charging ports.
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for extended stays. I've been here 2x, not an issue. If you are only staying 1 night, there will probably be no ice. Each freezer makes it's own and it takes a few.
Stayed 4 nights in Mar 2025

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel. HORRIBLE STAFF.

Staff was very rude & not helpful at all.
Stayed 7 nights in Apr 2025

10/10 Excellent

JENNIFER

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 8 nights in Mar 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

tammy

Stayed 9 nights in Mar 2025

10/10 Excellent

AULONKA

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property and the staff was excellent. My only dislike is that there is no respect for people who are not pet friendly. I was annoyed by seeing dog waste on the ground in that parking was extremely offended when exiting one evening that a pet owners had to hold their dogs back with great restraint while they aggressively barked and growled at me walking by. For this reason the facility should use a seperate entrance/exit for pets.
Stayed 10 nights in Mar 2025