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Hilton Garden Inn Louisville Downtown

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn Louisville Downtown

Interior entrance
Breakfast and dinner served
Bar (on property)
Exterior
Breakfast and dinner served

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
350 West Chestnut Street, Louisville, KY, 40202
  • Louisville Palace
    1 min walk
  • 8UP Elevated Drinkery & Kitchen
    1 min walk
  • Louisville Bus Station
    9 min walk
  • Louisville, KY (SDF-Louisville Intl.)
    8 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 5
  • 1 King Bed

View all photos for Room, Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed (Drinks & Snacks)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Drinks & Snacks)

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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The price is $152
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About this property

Hilton Garden Inn Louisville Downtown

3.5-star hotel in Downtown Louisville
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and a business center. Housekeeping is available on request.
Hilton Garden Inn Louisville Downtown offers 162 accommodations with bathrobes and irons/ironing boards. 47-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and a vending machine. Onsite parking is available (surcharge), along with a car charging station.

Hilton Garden Inn Louisville Downtown is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
8 Up - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 26 per night)
  • Valet parking on site (USD 32 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • 8 Up

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with premium satellite channels

Food and drink

  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 20 per person
  • Covered self parking fee: USD 26 per night (in/out privileges)
  • Valet parking fee: USD 32 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Louisville Downtown Hotel
Hilton Garden Inn Louisville Downtown Hotel
Hotel Hilton Garden Inn Louisville Downtown Louisville
Louisville Hilton Garden Inn Louisville Downtown Hotel
Hotel Hilton Garden Inn Louisville Downtown
Hilton Garden Inn Louisville Downtown Louisville
Hilton Garden Inn Hotel
Hilton Garden Inn
Hilton Louisville Downtown
Hilton Louisville Louisville
Hilton Garden Inn Louisville Downtown Hotel
Hilton Garden Inn Louisville Downtown Louisville
Hilton Garden Inn Louisville Downtown Hotel Louisville

Hilton Garden Inn Louisville Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amy, Evansville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect location to for us because it's on the same block as the Louisville Palace. There are also a lot of things to do within walking distance. The only issue we had is that upon arrival, the hallway on the third floor reeked of marijuana. There's no judgement here, but it is a non-smoking hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Shane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only gripe was we had two vehicles and it was a challenge to get the second added to the room. Overall though, the staff were incredibly helpful and friendly so it absolutely made up for it. Would stay again if I make it out there again
Stayed 3 nights in Sep 2024

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Larry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the dining options. Breakfast was terrible.
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Never stayed at the hotel. Checked in to realize they had changed my room which did not meet my wife’s needs. Complained at the front desk and they assured me the room would be refunded. Never received a refund. Expedia was no help. Call several times got told we’d be contacted. Nothing ever happened.
Stayed 2 nights in Aug 2024

6/10 Okay

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
3 stars because they dont tell you their is a charge for parking. A hotel room should come with free parking, thats aburd. 30$ to park at a hotel I paid for is unacceptable
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 1 night in Aug 2024

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like barbecue smoke
Stayed 1 night in May 2024

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so friendly and helpful! Beautiful place
Stayed 2 nights in Aug 2024

10/10 Excellent

Douglas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Nice hotel in downtown Louisville within easy walking distance of several bars and restaurants. We stayed there because we were doing a date night cooking class which is held in an offshoot of the hotel itself. Very convenient! Nice bar and rooftop restaurant on the 8th floor as well. Self parking was $22
Stayed 1 night in Aug 2024

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Matthew

Was fine. Was disappointed that my window shade wouldn’t go up so I had a dark room all day. There was not a way to put it up as they’ve transitioned to an electronic system. Which would work as long as it wasn’t broken like it was. Some staff was incredibly kind, but some really seemed like they didn’t my want to be there. Wish breakfast was free, but it is what it is. Everything else was fine. Not great, not terrible, just fine.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little unsafe area. But not awful.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jul 2024

6/10 Okay

Scott

Disliked: Cleanliness, property conditions & facilities
There were "fancy" electric window shade operators which didn't work on 2 of 2 windows. Homeless people were camped out beneath our window (2nd floor) and seemed to be in an arguement all night, every night. Cleanliness was far from the standards of Hilton which I'm accustomed to. We spent 2 nights for a convention and never used our vehicle which was parked in their lot. I was in shock to find out there was a $53 parking fee due at the end of our stay for using the Hilton parking garage. That was a first for this world traveler to be charged for on site parking. The girl at the front desk could certainly use some training in hospitality and courteousy when greeting guests. The exterior of the front entrance was absolutely filthy to the point of wanting to walk tiptoed over the threshold. The courtesy van had a broken handle on the sliding door for guest entrance, requiring us to enter the front and crawl up and over the front seat (we ain't young) for entering and exiting. The one plus I'll give the place was the 2 shuttle drivers James and Roderick were very accommodating and courteous.
Stayed 2 nights in Jul 2024

10/10 Excellent

Morgan

Stayed 3 nights in Jul 2024

8/10 Good

Lori, Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in Jul 2024

10/10 Excellent

Francisca

Stayed 2 nights in Jul 2024

6/10 Okay

Homer

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not So Excellent
Chose this hotel because of the excellent rating. This goes to show that ratings are definitely not always accurate. The lobby was nice but the room was rundown and shabby. Beds were comfortable but the pillows were terrible. Did not get maid service or fresh towels. Had to go to the front desk to get towels. The view was absolutely terrible. The parking garage was nasty and lacked any security at all. It’s ridiculous to pay what I paid for a room in a hotel that was rated excellent and still have to pay 22 a day for parking in a garage that was disgusting and not secure at all. Absolutely will not stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Jay

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Tram

Stayed 3 nights in Jul 2024