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Hôtel Hélianthe

3.0 star property

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Photo gallery for Hôtel Hélianthe

Sundeck
Bar (on property)
Exterior
Bar (on property)
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Breakfast available
  • Free WiFi

Explore the area

Map
5 Rue Bernadette Soubirous, Lourdes, 65100
  • Birthplace of Bernadette - Moulin de Boly
    ‪1 min walk‬
  • House of Sainte Bernadette
    ‪1 min walk‬
  • Abri Saint Michel
    ‪2 min walk‬
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, blackout drapes, soundproofing, free cribs/infant beds

Standard Double Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | Desk, blackout drapes, soundproofing, free cribs/infant beds

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Economy Double Room

Economy Double Room | Desk, blackout drapes, soundproofing, free cribs/infant beds

Economy Double Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Single Room

Desk, blackout drapes, soundproofing, free cribs/infant beds

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

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About this property

Hôtel Hélianthe

3-star Lourdes hotel steps from House of Sainte Bernadette
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a meeting room, a 24-hour front desk, and an arcade/game room.
Hôtel Hélianthe offers 61 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This hot springs hotel also offers a fitness center, a library, and a terrace. Only motorcycle parking is offered.

Hôtel Hélianthe is a smoke-free property.

A complimentary manager's reception is offered each day.
Restaurant - This family restaurant serves breakfast, lunch, and dinner.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite motorcycle parking only

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Gym
  • Library
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free crib
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between November 01 and March 31.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Hélianthe Lourdes
Hélianthe Lourdes
Hôtel Hélianthe Hotel
Hôtel Hélianthe Lourdes
Hôtel Hélianthe Hotel Lourdes

Hôtel Hélianthe Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 60 reviews
Rating 8 - Good. 25 out of 60 reviews
Rating 6 - Okay. 5 out of 60 reviews
Rating 4 - Poor. 1 out of 60 reviews
Rating 2 - Terrible. 0 out of 60 reviews

8.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Michelle, AMERICAN CANYON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful front desk
Stayed 3 nights in Oct 2024

10/10 Excellent

ROSAURA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is a family owned/ managed hotel. Everyone was super friendly and helpful. It is located very close to the sanctuary and is on the quieter side of town. However, everything is close by. The room was comfortable and clean. We were very satisfied with the overall service.
Stayed 3 nights in Sep 2024

10/10 Excellent

Elainne, Mamaroneck

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, safe and a close walk to the grotto. Stayed there for the past 3 trips to Lourdes.
Stayed 3 nights in Oct 2024

6/10 Okay

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m only writing with regards to the room we stayed. The carpet smells and very small room. Be sure not to take the double bed economy when making reservations or ask the size of the room. Had we knew the size we should have reserved a bigger room. Location is good walking distance to St Bernadette’s house and the Sanctuary. Very helpful reception staff as well as the complimentary breakfast is great.
Stayed 1 night in Sep 2024

8/10 Good

Thinh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic hotel thats close to the church. 10 minutes walk to the train.
Stayed 1 night in Jul 2024

8/10 Good

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities
very well positioned. it provides basic needs, but the fact that it is so well positioned, and close to every single spot, makes it worthwhile
Stayed 1 night in Jul 2024

8/10 Good

Deepak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in Hotel Helianthe was really great.The staff were really helpful and with the half board option we managed to get really good breakfast and dinner. The hotel was so close to Lourdes church, town and even the station. We were so happy with our stay, but only a bit worried on our room, as the bath and toilet didn't have any exhaust fan. But all the other facilities make this cons nothing. Overall 4/5.
Stayed 2 nights in Jun 2024

8/10 Good

Dyron

Liked: Staff & service, property conditions & facilities, room comfort
Some good and bad here.
The best parts of this facility are the restaurant and the location. It is by the river, and just a 10 minute walk from the main church and grotto. There is ample shopping nearby. The food is terrific here! The downsides: my room smelled bad, like sweat. It was not crowded, so they should have waited a day or two after the last customers, and let the room air out. I left my window open to bring fresh air in, but it was very cold outside, so it was difficult to do. It's a good property, but they need to allow the rooms to air out better in order to avoid this problem. The air was so fresh in Lourdes. When I got back to my room, it was nasty-smelling.
Stayed 2 nights in Jun 2024

8/10 Good

Ann, Elgin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took us a few winding roads to get to Hotel Helianthe, but it was well worth it. The staff were so friendly and accommodating! The rooms, while not huge, accompanied a nice sized bathroom. All accommodations were very clean. The Hotel was walkable to the many sites of Lourdes. The breakfast in the morning had many options at their self serve buffet. I would highly recommend Hotel Helianthe and their staff!!
Stayed 1 night in May 2024

10/10 Excellent

Elainne, Mamaroneck

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, conveniently close to the grotto, good breakfast. Will always stay at this hotel when in Lourdes.
Stayed 3 nights in Oct 2023

4/10 Poor

Bruno

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I understand that this hotel is not a 5-star hotel but I also don’t understand how they have a 3-star. The rooms were extremely dirty, with the carpet full of stains, water pipes in the bathroom exposed, and no safe to keep our personal items. The restaurant at the property had menus for the days we tried once and the food they faves was completely different from the menu. When we ask about it the answer we got it’s all we have. The inside of the building was in really bad condition. On the positive side, some of the staff was very friendly especially the lady in the reception. I won’t recommend this hotel to any of my friends or in general.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Location was great. On site parking is a real bonus. Friendly staff. Food and rooms were basic but better than most in this location
Stayed 1 night in May 2023

10/10 Excellent

yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location,excellent service and customer oriented
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Amenities, property conditions & facilities
Its family owned,was situated on a quaint side street near historically relevant sites and away from the kitsch shops.
Stayed 2 nights in Jul 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a bit of a problem finding the hotel but once we found it we realized what a good location it was. Really nice employees . Nice and very clean room and nice and thick towels
Stayed 1 night in May 2019

6/10 Okay

Anna

no frills, decent place to stay
basic, clean, accessible to the places of interests.
Stayed 1 night in Oct 2018

10/10 Excellent

Dayal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a good location.
The hotel was very nice, warm, friendly and helpful staff. The location was excellent, only a walking distance to the Church.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the lourdes. Staff were lovely . Very clean
Stayed 7 nights in Jul 2018

6/10 Okay

Yuki

Liked: Staff & service
Le chauffage n'était pas assez efficace et le fait que la chambre était juste à côté de l'ascenseur a accompagné pas mal de bruit produit par d'autres clients rentrant à leurs chambres. Mais les personnels étaient accueillants et chaleureux. Très haute qualité d'hospitalité.
Stayed 3 nights in Sep 2024

10/10 Excellent

Maurizio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Flavio

Stayed 3 nights in Jul 2024

10/10 Excellent

Graciela

Traveled with family
Liked: Amenities
Está muy cerca del Santuario de Lourdes y la casa de Santa Bernardita
Stayed 2 nights in Jun 2024

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness
Good located near the Fountain Lourdes and Sanctuaries of Notre-Dame de Lourdes. A lot of shops and restaurants around. Breakfast was ok. No variety of cheeses or sausages or eggs like scrambled eggs only boiled eggs. Room very small and just one socket.
Stayed 3 nights in Jun 2024

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfetto. Grazie mille per tutto.
Stayed 2 nights in Jun 2024