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Hôtel Astrid

4.0 star property

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Photo gallery for Hôtel Astrid

Quadruple Room | Premium bedding, in-room safe, desk, laptop workspace
Hallway
Interior
Terrace/patio
Point of interest

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Housekeeping
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
5 Place de la Merlasse, Lourdes, Hautes-Pyrenees, 65100
  • Porte St-Joseph
    ‪3 min walk‬
  • Basilica of St. Pius X
    ‪4 min walk‬
  • Stations of the Cross
    ‪5 min walk‬
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪23 min drive‬

Room options

View all photos for Superior Twin Room, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Superior Twin Room, Balcony

  • 183 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Premium bedding, in-room safe, desk, laptop workspace

Triple Room

  • 334 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Adjoining room

Premium bedding, in-room safe, desk, laptop workspace

Adjoining room

  • 388 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Premium bedding, in-room safe, desk, laptop workspace

Quadruple Room

  • 387 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Twin Room

View from room

Classic Twin Room

  • 183 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Single Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room, Balcony

  • 183 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hôtel Astrid

4-star Lourdes hotel walkable to Basilica of St. Pius X
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Wired internet in public areas is free. Other amenities include a coffee shop/cafe, a business center, and concierge services.
Hôtel Astrid offers 114 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. 106-cm LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers and toilets with an electronic bidet.

This Lourdes hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary wired Internet access. This Lourdes hotel also offers a library, a terrace, and tour/ticket assistance.

Hôtel Astrid is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Hôtel Astrid has a restaurant on site.
Room service is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Library

Family friendly

  • Free crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 106-cm LED TV with premium satellite channels

Food and drink

  • Electric kettle
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between October 23 and February 8.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Pet fee: EUR 15 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Astrid Lourdes
Hôtel Astrid
Hôtel Astrid Lourdes
Hôtel Astrid Hotel
Hôtel Astrid Lourdes
Hôtel Astrid Hotel Lourdes

Hôtel Astrid Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 50 out of 123 reviews
Rating 8 - Good. 40 out of 123 reviews
Rating 6 - Okay. 22 out of 123 reviews
Rating 4 - Poor. 7 out of 123 reviews
Rating 2 - Terrible. 4 out of 123 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raphael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re traveling to the Lourdes Sanctuary, this hotel is just a few feet away! Public car parking across the street
Stayed 2 nights in Sep 2024

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Lisa

Traveled with family
3-5 min walking to sanctuary, many restaurants and next to small convenient store, great asian restaurant walking distance, good parking spaces ( to pay during the day).
Stayed 3 nights in Sep 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect proximity to The Sanctuary!
Stayed 2 nights in Sep 2024

4/10 Poor

Thuha

Traveled with partner
They did not have tissue paper or shampoo
Stayed 3 nights in Sep 2024

6/10 Okay

SRISKANDARAJAH

Disliked: Property conditions & facilities
Breakfast as not what we expected
Stayed 2 nights in Sep 2024

8/10 Good

Melanie

Traveled with family
Liked: Staff & service, property conditions & facilities
It's an easy walk to the Grotto and there's a great restaurant nearby. Staff were friendly and helpful. The room could've been a bit cleaner. We weren't initially aware the halls near the elevators had motion-sensor lights and they didn't activate once so we were confused and in the dark.
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

8/10 Good

Federica

Stayed 3 nights in Jul 2024

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the Sanctuary.
Stayed 5 nights in May 2024

10/10 Excellent

Bahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, staffs are friendly. Very close to the Grotto area within walking distance.
Stayed 3 nights in May 2024

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing in all aspects.
Amazing town and we will be back. The hotel was perfectly fine in all aspects. We normally stay in high end properties and this was a budget property for us but, we were very pleased with what we got. The parking was a little disappointing as it was public parking and we had to pay but, it was outside of the property and plentiful. The hotel was clean, staff were very friendly, facilities were as described on booking. All in all we had a great two nights in a central location during the military pilgrimage so was entertained throughout by the military marches and bands, the culture was lovely, great atmosphere. We will return to this town and hope this hotel is available.
Stayed 2 nights in May 2024

2/10 Terrible

Jerry

Stayed 2 nights in May 2024

10/10 Excellent

ASHLEY

Liked: Cleanliness, staff & service, property conditions & facilities
convenient and close
Stayed 3 nights in Oct 2023

8/10 Good

Maria L

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to the Basilica which made it a a perfect location, helps as we were there for hours on end. All was decent, clean and comfortable, I recommend it for this reason.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joanne

Stayed 3 nights in Oct 2023

6/10 Okay

Joanne

Stayed 2 nights in Oct 2023

10/10 Excellent

Jaime R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lourdes vacation
Staff at the front desk reception were very kindly, specifically Fabienne and Linda.
Stayed 1 night in Oct 2023

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It was close to everything but the photos were not an accurate representation of the hotel. It is quite old and musty. It is still very clean, however. The bathtubs are slippery and dangerous.
Stayed 1 night in Oct 2023

6/10 Okay

christina

Traveled with family
Liked: Cleanliness, property conditions & facilities
We requested cleaning staff return in15 mins on one occasion or when convenient, as i was in the shower. We realised language might be a barrier, so also asked reception to pass on message. They said they would, when we returned in the evening the cleaning had not been done. We were unable to open safe on our last night with our code, tried to phone reception but phones turned off. Got dressed and went down to reception( needed our passports etc) as we were leaving early in the morning. The night porter was very nice but unable to help as he didn't know where master key was, a couple off hours later he found it and opened the safe. This saga went on from around midnight to 2 or 3 a.m. Needless to say it was a very stressful situation.
Stayed 5 nights in Sep 2023

6/10 Okay

Sebastian, Santiago

Traveled with family
Disliked: Amenities
Bugs in bed (had to ask for another room, not one word from staff about it, like “sorry”, for instance). In general, outdated property in need of renovation, but perfectly located a few steps away from main landmarks.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Amenities
The hotel is very good for the area of Lourdes it represent a very good rating for the standards of the city . The location is excellent for a religious visit . The staff is very courteous and efficient.
Stayed 1 night in Sep 2023

6/10 Okay

Paz

Traveled with family
Disliked: Cleanliness, amenities
it is not worth the money to stay in this hotel
Stayed 2 nights in Sep 2023

4/10 Poor

MICHELLE

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a deluxe double with a balcony, checked in with staff that clearly couldn’t be bothered. On entering the room it clearly wasn’t a deluxe double, no balcony and a very small room, so on the way out I queried it, they insisted it was deluxe so I showed them what their website states is a deluxe and what you get in your room, we had nothing ! When we returned we realized we’d been given a coffee machine, ( it was filthy ) anyway I decided to let it go and enjoy our time there, I went to reception to buy the pods for the machine to be told I need to go to the bar to purchase them, get to the bar to be told reception has them ! Eventually after a few huffs and puffs they bring out a box of pods which is advertised all over the hotel as €12 I was charged €16. By this time I was over it and just paid. The housekeeping was barely existent, after 3 days we realized the sink was leaking and so was the toilet, I just cleaned them myself as I just didn’t have the energy to deal with the rude reception. On the plus side, the day we checked out the staff had changed and was very friendly.
Stayed 4 nights in Jul 2023

8/10 Good

Janet

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023