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Le Chalet Saint Louis

1.0 star property

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Photo gallery for Le Chalet Saint Louis

Breakfast and dinner served, French cuisine
Terrace/patio
Lobby
Breakfast and dinner served, French cuisine
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Pet friendly
  • Parking included
  • Housekeeping
  • Breakfast available

Explore the area

Map
15 Boulevard de la Grotte, Lourdes, Hautes-Pyrenees, 65100
  • House of Sainte Bernadette
    ‪3 min walk‬
  • Birthplace of Bernadette - Moulin de Boly
    ‪4 min walk‬
  • Tourist Office of Lourdes
    ‪4 min walk‬
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | Individually decorated, free WiFi, bed sheets

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | View from room

Standard Quadruple Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | View from room

Standard Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Property amenity

Best Western Beausejour

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (508)
The price is $95
per night
$109 total
includes taxes & fees
Mar 9 - Mar 10
Best Western Beausejour

About this property

Le Chalet Saint Louis

Lourdes hotel close to Basilica of Our Lady of the Rosary
A restaurant, a bar/lounge, and a hot tub are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a refrigerator in a common area are onsite.
Le Chalet Saint Louis offers 25 accommodations with complimentary toiletries. Each accommodation is individually decorated. Televisions come with cable channels and first-run movies.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. This Lourdes hotel also offers a hot tub, a library, and a terrace. Complimentary self parking is available on site.

Le Chalet Saint Louis has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:00 AM.
Onsite venue - This family restaurant specializes in French cuisine and serves breakfast and dinner. Reservations are required.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: EUR 3 for adults and EUR 3 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library
  • Spa tub
  • TV in common areas

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-cm TV with cable channels
  • First-run movies

More

  • Electrical adapters
  • Individual decor
  • Mobile key entry

Policies

Check-in

Check-in start time: 7 AM; Check-in end time: 9:00 PM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 5 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.15 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 3.00 for adults and EUR 3.00 for children
  • Pet fee: EUR 5 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Chalet Saint Louis Lours
Chalet Saint Louis Hotel Lourdes
Chalet Saint Louis Lourdes
Le Chalet Saint Louis Hotel
Le Chalet Saint Louis Lourdes
Le Chalet Saint Louis Hotel Lourdes

Le Chalet Saint Louis Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 123 reviews
Rating 8 - Good. 49 out of 123 reviews
Rating 6 - Okay. 27 out of 123 reviews
Rating 4 - Poor. 10 out of 123 reviews
Rating 2 - Terrible. 7 out of 123 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy place
My 5th stay was for 5 days as I really like this cozy little place. The entrance is especially nice with soft sofas and great view. I just sat and relaxed and looked outside.
Stayed 5 nights in Feb 2022

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always satisfied
My 4th visit and wish I had stayed longer, enjoyed the friendliness of the other guests as well as the nice couple that manages the whole operation, just a blessed environment
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Simple basic accommodation. The couple who runs in are very helpful and very approachable. Clean and tidy place to visit Loudres. Within easy walking distance to the pilgrimaged church.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Diana

Disliked: Staff & service, property conditions & facilities, room comfort
Not planning to return
I wouldn’t stay here again. When we arrived, I think the owners were in the middle of a serious discussion because the lady was super mean and rude to us. It’s close to the place of worship, 10 minute walk but there are many other hotels nearby. The neighborhood is very shady and didn’t feel very safe. We went during the off season and many hotels and restaurants were closed. Do not add on the breakfast. You can walk down the street and get better at the corner cafe. Breakfast was literally a piece of bread, a crossiant, and a cup to fill with coffee.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Ten mins , walk to train station
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Church
Nice hotel near church and railway station. Good restaurant
Stayed 1 night in Jul 2018

4/10 Poor

Win, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
The rudest management I have ever met
The lady manager was so rude. Like she scream when I had to asked for a milk or creamer as it was not on the table. I arrived an hour before breakfast is over and she said “ breakfast starts early”I apologized and said I had to take shower, pray etc before having breakfast and besides it’s an hour before closing. She just gave me an attitude. I just kept quiet. But when she raised her voice when I asked if she can give me. A little milk or creamer, she replied “ you know I have to walk all the way to the kitchen to get that, you should ask me when I asked if u want coffee or tea!!!” I still replied in a calm voice “calm down, don’t start, it’s my birthday and I planned to have a good day as always” she didn’t say sorry so I explain her this is the first time I have met a staff or management with this response. And I left and went to church and was bless to have met a lovely couple. She was even surprise to see me on my last night. She thought I checked out already so I had to show my receipt from Expedia. Earlier, There was a dad and son customers who look at me, shook their heads and said horrible place. I’m posting this concern so for her to change and let her know that travelers are aware and bad attitude is a big negative impact into the business and the city itself. By the way, the croissant is hard, was sitting on the table for hours and not even on a plate. Lot of nicer, cheaper hotels much closer to the shrine. Room is way too small.Will post pictures.
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and so agreeable staff. It's not so big but the attention compensates everything.
Stayed 1 night in Feb 2018

8/10 Good

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
best thing is affordable and I had my own bathroom. walking distance from train station and Lourdes grotto
Stayed 1 night in Sep 2017

2/10 Terrible

Shyamal, Kelowna, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Below expectation
Very unpleasant experience of discomfort - no room for four people to move around resulting in frequent collision if people didn't move away for other people to pass by. The images shown in their website didn't reveal the true picture. The standard provided was that of a hostel and not a hotel. The only good point to mention was that the hostess was extremely pleasant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Cold eggs, Mandaluyong

Liked: Cleanliness
Disliked: Property conditions & facilities
Buffet breakfast
The owner offered us buffet breakfast which we availed. However, the breakfast items were limited and were not replenished. We were supposed to get one boiled egg each but some of us did not get it. The other guests took our boiled eggs and the owner did not bother to replenish it because he said we took them all. The boiled eggs were very cold, straight from the ref.

6/10 Okay

Carla, Sydney, Australia

Liked: Staff & service
Good budget option
Extremely close to Sanctuary. Staff very friendly and helpful. Room was basic (no door on bathroom but being given a twin room instead of single made up for it). Room opened onto communal balcony, with clothes airer.

6/10 Okay

Binoy

8/10 Good

Angus, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for pilgrims
This is a small hotel that caters predominantly for pilgrims to the Sanctuary. It is very good value for money and the lady who runs the establishment is a gem. It is very well positioned within a ten minute stroll of the sanctuary and high enough to avoid all the flooding and is in a quiet road. It is also close to other places of interest concerning St Bernadette. Simple, adequate breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right near the Basillica
Great location and great staff, only issue is they dont speak any English. Luckily I speak very basic French however a non speaker would find this very difficult.

6/10 Okay

David and Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Lourdes sanctuary and station
We stayed overnight and visited the sanctuary the next day. The hotel room and the bathroom were small and the breakfast adequate for the price. The room was a bit ower in one hand as there was no wall fitting.cool with only a samll electric wall heater.The staff were very nice.If you are after a budget hotel without all the lavish furnishings but with your own toilet and shower this is okay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
consistently good over three years
This is the third time we have stayed in this hotel. It is well situated for the sanctuary and places to eat in the town. The staff are extremely friendly. It is a good two star hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
:)
Really lovely people run the hotel and it was a pleasant stay by myself. The location is great and it is a clean hotel :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast
i tink breakfast was not at the required standard, espcially when you have paid 5 Euro, no tea and service was not great. I hurt my neck badly because no proper pillows were provided, until i ask for. Overall, good place and clean, just certain things need to be look at to improve services.