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Sonesta Maho Beach All Inclusive Resort Casino & Spa

4.0 star property

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Exterior
Exterior
View from room
Suite, 1 King Bed with Sofa bed (1 Bedroom Ocean View Suite) | 1 bedroom, Frette Italian sheets, premium bedding, free minibar
Outdoor wedding area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking available
  • Bar

Explore the area

Map
1 Rhine Road, Maho Bay, Lowlands
  • Maho Beach
    ‪3 min walk‬
  • Mullet Bay Beach
    ‪1 min drive‬
  • Cupecoy Beach
    ‪3 min drive‬
  • Philipsburg (SXM-Princess Juliana Intl.)
    ‪17 min walk‬

Room options

View all photos for Deluxe Room, 1 King Bed (Ultimate Adults-Only Bay View King)

View from room

Deluxe Room, 1 King Bed (Ultimate Adults-Only Bay View King)

  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only One Bedroom Ocea)

1 bedroom, Frette Italian sheets, premium bedding, free minibar

Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only One Bedroom Ocea)

  • Ocean view
  • 670 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Pool View (1 Bedroom Garden View Suite)

1 bedroom, Frette Italian sheets, premium bedding, free minibar

Suite, 1 King Bed with Sofa bed, Pool View (1 Bedroom Garden View Suite)

  • Ocean view
  • 670 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds (Oasis Pool View Double)

1 bedroom, Frette Italian sheets, premium bedding, free minibar

Deluxe Room, 2 Double Beds (Oasis Pool View Double)

  • 440 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Oasis Pool View King)

View from room

Deluxe Room, 1 King Bed, Pool View (Oasis Pool View King)

  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View (Garden View Room King)

1 bedroom, Frette Italian sheets, premium bedding, free minibar

Deluxe Room, 1 King Bed, Garden View (Garden View Room King)

  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (1 Bedroom Ocean View Suite)

1 bedroom, Frette Italian sheets, premium bedding, free minibar

Suite, 1 King Bed with Sofa bed (1 Bedroom Ocean View Suite)

  • 670 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds (Garden View Double)

Deluxe Room, 2 Double Beds (Garden View Double) | 1 bedroom, Frette Italian sheets, premium bedding, free minibar

Deluxe Room, 2 Double Beds (Garden View Double)

  • 440 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Pool View (Sky Loft Suite)

1 bedroom, Frette Italian sheets, premium bedding, free minibar

Executive Suite, 1 King Bed with Sofa bed, Pool View (Sky Loft Suite)

  • Ocean view
  • 725 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds (Superior Room Double)

1 bedroom, Frette Italian sheets, premium bedding, free minibar

Standard Room, 2 Double Beds (Superior Room Double)

  • 440 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Signature Ocean View King)

1 bedroom, Frette Italian sheets, premium bedding, free minibar

Deluxe Room, 1 King Bed, Pool View (Signature Ocean View King)

  • Ocean view
  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Signature Island View King)

View from room

Deluxe Room, 1 King Bed (Signature Island View King)

  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Signature Ocean View Double)

Deluxe Room, 2 Double Beds (Signature Ocean View Double) | Room amenity

Deluxe Room, 2 Double Beds (Signature Ocean View Double)

  • 440 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Signature Island View Double)

View from room

Deluxe Room, 2 Double Beds (Signature Island View Double)

  • 440 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Superior Room King)

Standard Room, 1 King Bed (Superior Room King) | 1 bedroom, Frette Italian sheets, premium bedding, free minibar

Standard Room, 1 King Bed (Superior Room King)

  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Ultimate Adults-Only Club Bay View Do)

View from room

Deluxe Room, 2 Double Beds (Ultimate Adults-Only Club Bay View Do)

  • 440 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Ultimate Adults-Only Ocean View King)

Deluxe Room, 1 King Bed, Ocean View (Ultimate Adults-Only Ocean View King) | View from room

Deluxe Room, 1 King Bed, Ocean View (Ultimate Adults-Only Ocean View King)

  • Ocean view
  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only Loft Suite)

1 bedroom, Frette Italian sheets, premium bedding, free minibar

Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only Loft Suite)

  • Ocean view
  • 725 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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The price is $435 total
includes taxes & fees
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About this property

Sonesta Maho Beach All Inclusive Resort Casino & Spa

4-star Lowlands property steps from Maho Beach
Catch some rays at the beach or spend the day relaxing at Sonesta Maho Beach All Inclusive Resort Casino & Spa's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Sonesta Maho Beach All Inclusive Resort Casino & Spa offers 420 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature Frette Italian sheets and premium bedding. 43-inch LCD televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Some rates at Sonesta Maho Beach All Inclusive Resort Casino & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sonesta Maho Beach All Inclusive Resort Casino & Spa like a complimentary water park and a complimentary children's club.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This beach property also offers an outdoor pool, a children's pool, and a fitness center. Parking is available onsite for a surcharge.

Sonesta Maho Beach All Inclusive Resort Casino & Spa has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
The Village Tavern - This pub specializes in American cuisine and serves dinner only.
La Fontana - This fine-dining restaurant overlooks the ocean and specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open select days.
Palms Grill & La Cantina - Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Ocean Terrace Buffet - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Pizzeria Napoli - Overlooking the ocean, this restaurant specializes in pizza and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

All inclusive details

All-inclusive room rates at Sonesta Maho Beach All Inclusive Resort Casino & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

Dutch, English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • La Fontana
  • Ocean Terrace Buffet
  • Palms Grill & La Cantina
  • Pizzeria Napoli
  • The Village Tavern

Things to do

  • 18-hole adjacent golf course
  • 21 gaming tables
  • 300 slot machines
  • Beach volleyball
  • Bingo
  • Casino (21,000 square feet of space)
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Piano
  • Playground
  • Shopping
  • Snorkeling
  • Sportsbook
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • High chair
  • Outdoor pool
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (7,858 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2018
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered self parking fee: USD 10 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 14 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

National rating

This property does not have a Sint Maarten Tourist Board rating. For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

All Inclusive Sonesta Maho Beach
Maho Beach Resort & Casino
Maho Beach Sonesta
Sonesta All Inclusive
Sonesta All Inclusive Resort
Sonesta Maho Beach All Inclusive
Sonesta Maho Beach All Inclusive Resort Casino Lowlands
Sonesta Maho Beach All Inclusive Resort & Casino
Sonesta Maho Beach Resort & Casino
Sonesta Maho Beach Resort & Casino All Inclusive
Sonesta Maho Beach All Inclusive Resort & Casino Lowlands
Sonesta Maho Beach All Inclusive Lowlands
Sonesta Maho Beach All Inclusive Casino Lowlands
Sonesta Maho Beach All Inclusive Resort Casino & Spa Lowlands

Sonesta Maho Beach All Inclusive Resort Casino & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1019 out of 2276 reviews
Rating 8 - Good. 588 out of 2276 reviews
Rating 6 - Okay. 355 out of 2276 reviews
Rating 4 - Poor. 160 out of 2276 reviews
Rating 2 - Terrible. 154 out of 2276 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Erika

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2025

4/10 Poor

Yenny

Disliked: Cleanliness, staff & service
We came in at 3:45pm and the room was not ready, they asked us to return at 4:00pm. Whe returned at 4:00pm the room was still not ready. After a 10 hrs fly we were hyngry, tired, wanted to chnage clothes and the room was not ready for another 45 minutes after 4:00pm!! Customer service is terrible. Peple are rude and careless about customers. I do not want to return to this hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sherwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Karla

Stayed 2 nights in Mar 2025

10/10 Excellent

Irene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and quality were amazing!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Cindy

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the best time staying at Sonesta Maho Beach! From the moment I arrived, I was captivated by the vibrant atmosphere and stunning surroundings. My hotel room with a beach view was absolutely incredible; watching the planes land so close by was an unforgettable experience! Staying on the 9th floor was a fantastic choice, especially with easy access to the rooftop bar. The views from up there were breathtaking, and it was the perfect spot to unwind with a drink while soaking in the scenery. The staff at Sonesta were simply amazing. Everyone was so friendly and attentive, making my stay even more enjoyable. I felt welcomed and well taken care of throughout my visit. I can't wait to come back! This hotel has truly set the bar high for future vacations. Highly recommend it to anyone looking for a beautiful getaway!
Stayed 4 nights in Feb 2025

8/10 Good

Lindsey

Traveled with group
Liked: Cleanliness, amenities
Overall, it was a good experience for the money we paid. The resort offers a solid range of food options, with a buffet that has just enough variety to keep things interesting. While the cafe in the lobby was extremely convenient — a great spot for a quick coffee or snack — I do wish for additional snack stations spread throughout the resort. The rooms were clean and modern, though the beds felt a bit small. Still, everything was well-maintained and up to date, adding to a generally pleasant stay. In terms of service, it was a bit of a mixed bag. We encountered some staff members who were absolutely wonderful — friendly, helpful, and welcoming — but there were also a few who seemed dismissive and carried a not-so-great attitude. One of the bigger drawbacks, however, was the pool situation. With only one pool available, it became quite crowded. Guests would place towels on chairs as early as 7 a.m. and not return until much later in the day — sometimes 10 or 11 a.m. — essentially reserving spots for hours. This made finding available seating extremely challenging and left us feeling like we had to strategize just to enjoy time by the pool, which was inconvenient.
Stayed 3 nights in Mar 2025

4/10 Poor

Maribel

Traveled with group, Traveled with family
3/9/25 Where do I begin for the price I paid it was not worth it. As soon as I got in the hotel, it was hot in the lobby. I was there for a wedding. It was a large group so the bride had a discount code. they did not apply my discount code to my reservation Had to pay full price plus they wanted to charge each gas $40 extra for the wedding reception. Horrible who close too early. Was not the best of you was horrible. My sister had to call three or four times to the front desk just to get a blanket and some Ginger ale she was not feeling well , we believe she got food poisoning from the pizza. She finally went to the lobby to ask what happened They referred her to speak with a manager. 3 to 4 hours later, they finally got her Gingerale Gatorade, and 30 minutes later they brought up the blankets. The place needs to be updated. We got there Thursday. Every day was a different rule. One day you did one thing the next day you cannot do it. From getting beach towels to entering a restaurant. I need to be compensated. I still need some money returned to me
Stayed 3 nights in Mar 2025

6/10 Okay

Lashawn

Liked: Cleanliness
Disliked: Room comfort

Do better

When checking in room was not ready had to keep checking to see if room was ready. Walls are so thin I heard the people next to me snoring and loud talking, spoke to front desk they said it was bc a door was open next night same thing. Even spoke with manager the next day for same issue,Didn’t get any real good sleep or any privacy bc if I could hear them I’m sure they could hear me. Had to check out early due to family emergency and they refused to refund me my last night.
Stayed 6 nights in Feb 2025

6/10 Okay

micielo T

Traveled with partner
Liked: Staff & service
The property was nice. But the beds where duper uncomfortable for me snd my spouse.
Stayed 5 nights in Feb 2025

8/10 Good

Alicia

Stayed 4 nights in Mar 2025

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went alone & really enjoyed my stay. I was comfortable minus the cats on the resort because I’m scared of cats lol. Other than that it was a good experience.
Stayed 4 nights in Feb 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort excellent food and drinks clean friendly
Stayed 4 nights in Mar 2025

10/10 Excellent

Jovana Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

ROXANA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the distribution of the area, location of pools and beach. the hotel look well kept, fast elevators and hours at restaurants was perfect
Stayed 3 nights in Mar 2025

8/10 Good

Timothy, Bronx

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Restaurant Staff were not the most welcoming
Stayed 4 nights in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

The staff was amazing. The pool and beaches were beautiful the food in and out of the resort was fantastic
Stayed 7 nights in Dec 2024

2/10 Terrible

Cybil

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Francis

Stayed 5 nights in Feb 2025

2/10 Terrible

Sidy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service was terrible
Stayed 1 night in Feb 2025

8/10 Good

Carrie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 5 nights in Feb 2025

4/10 Poor

Lisa, springfield gardens

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I didnt like the customer service. it was horrible including the managers. Staff was nit friendly at all. Checkin was 5 hours late and they didnt want to make any accommodations for me. I asked for a late check out and was told NO. During dinner at the resturant a pipe burst and water was all over the place. The ice maker on the 7th floor was broken the entire stay and when i asked for ice to be brought to my room i was told NO. Whenever i asked staff for directions to different locations none of them knew where anything was at almost as if they didnt work there. This hotel is a 2 out of 10 book at your risk
Stayed 4 nights in Feb 2025

8/10 Good

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Sonesta was very enjoyable! The staff there were very friendly. A shout out to Rose Marie, Dawn and Mina who took care of my Mom and I while dinning. The rooms could use some updating but besides that everything else was nice. Check in was seamless and the staff were all attentive to our needs! Definitely will return for a future vacation!
Stayed 4 nights in Feb 2025