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Sanctuary Hotel

3.0 star property

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Photo gallery for Sanctuary Hotel

Outdoor pool, sun loungers
Lobby sitting area
Superior Room | Premium bedding, minibar, in-room safe, desk
Restaurant
Superior Room | Balcony

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking included
$153
includes taxes & fees
Oct 18 - Oct 19

Explore the area

View in a map
Kitsalat Road, Ban aham, Luang Prabang
  • Phousi Hill
    ‪7 min walk‬
  • Morning Market
    ‪8 min walk‬
  • Night Market
    ‪10 min walk‬
  • Luang Prabang (LPQ-Luang Prabang Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite Room

Suite Room | Premium bedding, minibar, in-room safe, desk

Suite Room

  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Garden view

Superior Room

10.0 out of 10
Exceptional
(2 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Unesco

Deluxe Unesco | Premium bedding, minibar, in-room safe, desk

Deluxe Unesco

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Unesco

Superior Unesco | Premium bedding, minibar, in-room safe, desk

Superior Unesco

10.0 out of 10
Exceptional
(3 reviews)
  • 322 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite Unesco

Suite Unesco | Premium bedding, minibar, in-room safe, desk

Suite Unesco

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Unesco

Premium bedding, minibar, in-room safe, desk

Suite Unesco

  • Sleeps 2

View all photos for Deluxe Unesco

Premium bedding, minibar, in-room safe, desk

Deluxe Unesco

  • Sleeps 2

View all photos for Suite Room

Premium bedding, minibar, in-room safe, desk

Suite Room

  • Sleeps 2

View all photos for Suite Room 1 Double bed

Premium bedding, minibar, in-room safe, desk

Suite Room 1 Double bed

  • Sleeps 2

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

View all photos for Double Suite Unesco

Premium bedding, minibar, in-room safe, desk

Double Suite Unesco

  • Sleeps 2

View all photos for Superior Unesco

Premium bedding, minibar, in-room safe, desk

Superior Unesco

  • Sleeps 2

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2

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About this property

Sanctuary Hotel

3-star Luang Prabang hotel connected to a shopping center, walkable to Wat Mai
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
Sanctuary Hotel offers 30 air-conditioned accommodations with tablet computers and minibars. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include Thai massages, facials, body scrubs, and body treatments.
In addition to a full-service spa, Sanctuary Hotel features an outdoor pool and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and meeting rooms. This Colonial hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Sanctuary Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Sanctuary Hotel has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Outdoor treatment areas
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 5 buildings
  • Built in 2012
  • Colonial architecture
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 15 for children
  • Airport shuttle fee: USD 10 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per stay
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sanctuary Hotel Luang Prabang
Sanctuary Luang Prabang
Sanctuary Hotel Hotel
Sanctuary Hotel Luang Prabang
Sanctuary Hotel Hotel Luang Prabang

Sanctuary Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 123 reviews
Rating 8 - Good. 29 out of 123 reviews
Rating 6 - Okay. 10 out of 123 reviews
Rating 4 - Poor. 2 out of 123 reviews
Rating 2 - Terrible. 2 out of 123 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jen, Elanora

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay at The sanctuary. We were upgraded to a suite and the room was perfect with traditional style wood throughout. The breakfast was so good, a great choice and good coffee with lots to choose from. The pool was a lovely place to cool off after a hot day sight seeing and I can recommend a visit to their spa for a massage and facial . Lastly the staff are so tentative, kind and more than happy to help with anything you require. We booked for 5 nights and could have stayed longer, we will book back in on our way through luang next week. Thank you
Lake on the property
Walking distance to view The Alms ceramony.
Stayed 5 nights in May 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Truly an Amazing Sanctuary

Amazing stay. I was well attended throughout. Yai and John and Lou and Non were all so accommodating. I felt like a very special guest
Stayed 4 nights in Jan 2025

2/10 Terrible

Kelly

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT book the Superior room. All the other rooms are on the property. We checked in and they took us up a few stairs and our room is right above the reception desk. It is terribly noisy, no privacy, so uncomfortable and unsafe. You can hear everyone checking in and staff talking which means everyone can hear you. Right across drom room where staff sleep so noisy !!! We immediately asked to check out and for refund for not as advertised and told non refundable. We lost hundreds of dollars we checked out early as we couldnt stay. We gave it one night it was crazy loud. Not sure what its like to stay on property as our room was not. They wouldnt serve us hreakfast or coffee even though paid for it with room. SCAM!!!! Staff so rude and argumentative. I couldnt believe it. We are well traveled international travelers who travel several months a year. Manager so rude. This was worst experience we ever had.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful yet close to everything

We stayed 5 nights. The place was baby friendly. Everyone was very kind. Every time we opened the door, we had the wow feelings. The pond, flowers, design...
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A real Sanctuary...

I had the pleasure of 8 nights here and an upgraded room also. My room was spacious, tasteful with comfy bed ad I had a generous shower and deep tub. I looked over onto the most stunning lily pond and palm gardens all kept beautifully by the ground staff. The pool was small, unheated, serene and clean. I swam every day. The breakfasts are full of fresh aswell as pastries, fruit with eggs and noodles cooked to order. Overall, a very stylish, central to everything, little oasis where the Asian architecture is nestled in lush greenery, bicycles are plentiful to hire at no charge and staff are extremely polite and helpful. I really loved it here and would recommend it for a restful break, a family stay or a night or two.
Stayed 8 nights in Dec 2024

10/10 Excellent

Guy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful - we’ve stayed in many hotels in SE Asia, and this is the best so far.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

The hotel is set in gardens and pond. The room we had - upgraded - was spacious and clean with all amenities provided and was next to the swimming pool. The breakfast building is positioned next to the pond and extends over it. The staff there were friendly and helpful. Reception staff were all incredibly polite and assisted with suggestions for our walks around town. We really did enjoy our stay and would definitely come again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eco friendly hotel ideally situated in Luang Praba

Due to an admin error on my part we arrived a day earlier than expected, the staff were very helpful and managed to get us into our rooms without any fuss. The hotel is beautiful, centrally located and the staff are very helpful. We had massages in the spa on a couple of days and again the staff were excellent. I cannot recommend this hotel enough.
Stayed 4 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality Accomodation, centrally located

Great location you can walk to the Night Market and central area. Excellent reception service. Speak English well. Room was cleaned daily. Breakfast was quality. Eggs to your liking. Speciality breads. Beautifully landscaped gardens create a relaxing ambience. Aircon & Sat tv worked well.
Stayed 3 nights in Mar 2024

6/10 Okay

Mai

Stayed 2 nights in Oct 2023

10/10 Excellent

DIEGO ESCUAL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was extremely clean, the staff was so nice and helpful, they have bike for free that let you discover the city at your own pace. The rooms are spacious and the decoration is beautiful.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful architecture and friendly staff
Stayed 1 night in Jul 2022

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanctuary stay

Really enjoyed my stay at the Sanctuary hotel. Centrally located and easy walking distance to most of the quarter restaurants and downtown sites. The Viewpt is a little more of a walk. Room was smallish but liked the balcony which was nice for hanging out. Pool area was clean and enjoyable. Breakfast and staff response was outstanding. They fumigate your room in the evenings from what i can tell (ultimately your choice but you need to tell them if you dont want it)....never had a mosquito prob whatsoever but i could see how you could if you left your balcony doors open for an extra length of time. Price paid for having such beautiful grounds and pond area. Would most definitely stay here again!!
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The property is only a few minutes walk to everywhere you would like to go as in river old town cafes etc.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Garden, the whole Hotel is created like a small Village, the Staff is very friendly and helpfully..close to the Night Bazar and the World Heritage Side, many Restaurants around, the Restaurant in the Hotel itself is vety good with reasonable Prices
Stayed 1 night in Nov 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth treating yourself. Great experience.

We originally only planned to stay for 3 nights but extended an additional 3 nights as were so relaxed and enjoyed our stay. The staff, although English not always up to scratch, can't do enough to help and followed up quickly when we had queries. We booked a tour and had a private car and driver from the hotel who looked after us at beautiful waterfalls, bear sanctuary and butterfly farm. We spent several sessions by the pool which is clean and luxurious sun loungers with service from the bar at the ring of a bell... literally! Breakfast, which was included, was a la carte and very tasty. We had a Laotian tasting platter and dinner one evening too, which were high quality but much more expensive than the great food you can get just round the corner in the main area of restaurants and bars. The hotel is a short walk from several temples including the national museum and royal palace. Make sure you walk to the top of Phousi Hill at sunset; breathtaking views. We would definitely stay again and have, in fact, booked at their sister hotel in Pak Beng as part of the 2 day boat tour to the Thai border the hotel helped us book.
Stayed 3 nights in Sep 2019

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Sanctuary

Hotel Sanctuary was amazing! Their friendly staff, perfect location, affordable price and overall gentle vibe was very much appreciated. I would recommend to all and would definitely stay again!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

The hotel was beautiful. The service was wonderful. Everyone was very helpful and accommodating when booking tours and buses and taxis. The breakfast was amazing. The restaurant staff were wonderful. The grounds of the hotel are classy and beautiful beautiful. The rooms themselves are very clean, large and comfortable. The hotel itself is about four blocks from the night market. Literally a five minute walk to everything. Right around the corner from Utopia. I would recommend this hotel. I would stay here again no questions asked.
Stayed 3 nights in Jun 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

Excellent hotel, would recommend!

Excellent hotel. Location very good too. Only thing was the shower wasn’t very powerful in the room. Room was very clean, staff friendly, breakfast good
Stayed 3 nights in Apr 2019

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities, room comfort

Highly recommended base to explore Luang Prabang

Good location slightly out of the busy centre of Luang Prabang. Rooms at the back live up to the name "Sanctuary" surrounding the lotus pond. Recommend an upstairs room for less mosquitos. Rooms very spacious, comfortable, hot water with good water pressure, and firm mattresses with good quality linen. Highly recommended.
Stayed 5 nights in Dec 2018

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel & Grounds

Beautiful hotel/grounds. We loved the atmosphere. Very well maintained. Super peaceful/quiet. Great location. Great Breakfast - lots to eat! Made-to-order eggs. Only complaint is that the walls are thin - we heard the people next door having a "good time". The drapes are black-out, so we couldn't sleep in, but most people want to wake early, so not a problem. Wifi was good. Shower was great - quality pressure/temp. The room was clean, they had everything we needed.

10/10 Excellent

Chit Beng, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly hotel with great service

Check in is prompt. We opted for the ground floor room due to both of us in the 80s but there were lots mosquitos as soon as we enter the room. The reception very efficiently changed our room to the next level which was very good. They even provided us with the spray. Room is spacious with view of the pond. Location is very convenient. Highly recommended.
Stayed 4 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gardens and restaurant were in a lovely setting. The rooms all opened up onto the gardens. Rooms were slightly old style. Staff were all very friendly and helpful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort