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Ashmore Inn and Suites

2.5 star property

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Photo gallery for Ashmore Inn and Suites

Interior entrance
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Front of property
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
$79
includes taxes & fees
Dec 24 - Dec 25

Explore the area

View in a map
4019 S Loop 289, Lubbock, TX, 79423
  • Place, South Plains Mall
    ‪2 min drive‬
  • Place, Spectrum & OMNI Theater
    ‪2 min drive‬
  • Place, Lubbock War Memorial
    ‪3 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪16 min drive‬

Room options

View all photos for Non Smoking Queen Suite

Non Smoking Queen Suite | In-room safe, desk, laptop workspace, iron/ironing board

Non Smoking Queen Suite

8.0 out of 10
Very good
(24 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Non Smoking King Suite

Non Smoking King Suite | In-room safe, desk, laptop workspace, iron/ironing board

Non Smoking King Suite

7.2 out of 10
Good
(15 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Extended Stay Non Smoking Suite

Extended Stay Non Smoking Suite | In-room safe, desk, laptop workspace, iron/ironing board

Extended Stay Non Smoking Suite

7.2 out of 10
Good
(29 reviews)
  • 360 sq ft
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking (Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed, Non Smoking (Accessible)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking (Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Roll-in Shower, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Roll-in Shower, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(69 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non Smoking Regular King

In-room safe, desk, laptop workspace, iron/ironing board

Non Smoking Regular King

8.6 out of 10
Excellent
(87 reviews)
  • 250 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Ashmore Inn and Suites

Lubbock hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, coffee/tea in a common area, and a business center.
Ashmore Inn and Suites offers 124 accommodations with safes and coffee/tea makers. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Ashmore Inn and Suites provides a hot tub and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1744 square feet (162 square meters) include conference space. This business-friendly hotel also offers a vending machine, a picnic area, and coffee/tea in a common area. Complimentary self parking is available on site.

Ashmore Inn and Suites is a smoke-free property.

A complimentary self-serve breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,744 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height bed
  • Low-height counter and sink
  • Raised toilet seat
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1995
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests requiring a ground floor room should contact the hotel directly.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per day

Property payment types

Important information

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Ashmore Inn
Ashmore Inn Lubbock
Ashmore Lubbock
Ashmore Hotel Lubbock
Ashmore Inn and Suites Hotel
Ashmore Inn and Suites Lubbock
Ashmore Inn and Suites Hotel Lubbock

Ashmore Inn and Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 658 out of 1417 reviews
Rating 8 - Good. 326 out of 1417 reviews
Rating 6 - Okay. 191 out of 1417 reviews
Rating 4 - Poor. 112 out of 1417 reviews
Rating 2 - Terrible. 130 out of 1417 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Andre

Stayed 1 night in Sep 2025

10/10 Excellent

Bryan

Stayed 2 nights in Sep 2025

8/10 Good

kevin

Stayed 4 nights in Sep 2025

6/10 Okay

Christine

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs in room, needed painting, remodeling. Check in was in a bldg that didn’t look like hotel, Door wasn’t locked to hallway and lots of trash at garbage can inside door
Stayed 1 night in Sep 2025

4/10 Poor

Hazer

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Doors were having issues. Didn’t have the double queen I reserved. Then placed us in a room with a pullout and it was a twin size pull out. The pullout was nasty with what looked like the Peanut M and M’s in it and cigarette burns on the arm. Tv came on but no channels. No sheets for the pullout slept with a towel. I picked it for the price and could have definitely spent my money in better places. I was stuck by the time I was able to check in and chose no refund. Only stay here if you’re in a pinch. A pinch so bad you have no other options…
Stayed 1 night in Sep 2025

8/10 Good

Marshal

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Ashmore Inn Hotel

Service and staff were amazing, unfortunately coming in late from a wedding Saturday evening we discovered that our microwave did not have a plate. So it was a little difficult to warm up our food. And the latch locked the food in the microwave, which proceeded to take us five minutes to open, and we had to unplug it as well. I’m sorry we didn’t think to take pictures. It wasn’t that big of a deal to us. The cleanliness and the room was exactly what we needed for a two day getaway for a wedding so thank y’all so much.
Stayed 2 nights in Sep 2025

6/10 Okay

Shirley

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Ramon, Hobbs

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Door key didnt work n it would not be fixed until next day. We were there for one night and couldnt go anywhere unless we got the front desk to open it manually.
Stayed 1 night in Sep 2025

8/10 Good

shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Price for room was good. Floors were nasty. Room was a queen suite and was a great size. Area around outside was overgrown and needs cleaned.
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Tana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stunk. Once I got to my room I was even more disappointed. There were bobby pins on the floor that I stepped on. Neither TV would work so I looked behind the one in the bedroom to check the cords. Behind the TV were several empty soda bottles. The sheets on one of the beds had several stains on them. I was only there long enough to change clothes before I decided I couldn't stay. I checked out and found another hotel. I am very disappointed. I chose this hotel based on the rating, but that is not accurate.
Stayed 1 night in Sep 2025

6/10 Okay

Becky

Liked: Staff & service
Disliked: Property conditions & facilities

Ok hotel.

We have stayed here so many times before and this time we were really disappointed! The original building has become so run down. Our room ac was not working and the bed was uncomfortable. We have stayed in the annex and it’s much better. If we come back we will only request the annex.
Stayed 1 night in Sep 2025

2/10 Terrible

Kevin

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevators. There was smoke smell in one room, got moved to another that had bedbugs and weird smells. Manager of the hotel refused to give a refund saying, “Expedia gets most of the commission and the hotel gets less than $10”. Expedia did a great job contacting ashmore hotel so they could sign a waiver so that we could get that refund. Do not go to this hotel no matter the price. It’ll save you some headache.
Stayed 2 nights in Sep 2025

10/10 Excellent

Leon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 2 nights in Sep 2025

4/10 Poor

Kelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Nobody anticipated our arrival

I started to title this “you get what you pay for,” but cleanliness should never cost extra. The condition of the whole hotel was sad. There was clearly moisture damage throughout the halls with a poor attempt of fixing the peeling seams. The mattress (using that term generously) on the pull-out sofa was disgusting. We had to request sheets and pillow for it, and there was a ton of trash underneath that had clearly been there for a hot minute. The bath tiles either had mold or hadn’t been cleaned in weeks. There were missing light bulbs and the freezer was not only iced over, but something had spilled and nobody cleaned it up. The room was so hot when we walked in. Nobody had turned on the AC for this stay which had been reserved for a few weeks. We weren’t expecting anything fancy for the breakfast, but they didn’t even have hot water for tea - or cold water that we could have warmed in the microwave. Nobody felt comfortable and we had a long day of driving ahead of us. If it hadn’t been so late, and there weren’t so many of us, I would have complained. But it was clear that the girl working the checkin desk would not have been empowered to make changes. It seems so common place now, but note that if you are traveling with somebody with mobility issues, they do not have an elevator. When we pulled up, my son made a comment that this place was clearly haunted. The next day, we all agreed that would have been preferable.
Hallway
Bathroom tile
Sofa-bed mattress
Missing light bulb
Stayed 1 night in Sep 2025

10/10 Excellent

Priscilla

Stayed 1 night in Jul 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went well. Hotel a little older but clean and nice. Could stand updating- but for the price it’s great!!
Stayed 1 night in Sep 2025

8/10 Good

Stephen

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Although the property was in need of updates; we enjoyed the help that Karime gave us ! She solved a problem with my wife's luggage and truly respects her position. However the other staff seemed misinformed did not communicate well. We went without a smoke detector in our room for 2 days after it was removed for battery replacement.
Stayed 4 nights in Sep 2025

4/10 Poor

Darren

Stayed 2 nights in Aug 2025

4/10 Poor

Johnathon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Julian

Stayed 2 nights in Sep 2025

8/10 Good

Nicole

Traveled with family
Liked: Room comfort

New furniture

My check in was pleasant however I learned the next morning that I was marked as a no show even though I checked in at 324.. the room I was originally placed in smelled horrible stale and of cigarette smoke. I requested to move. My second room was a bit better. But the cleaning was mediocre. The ac area is filthy never cleaned nor dusted. The desk was falling apart and none of the sockets on the lap work to charge items. The carpets were not that clean either. They felt sticky when walking on them it’s quite gross.
Stayed 4 nights in Sep 2025

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

New furniture and cleaning needs to be done

I was not properly checked in when I arrived. I was marked as a no show .. had to get that corrected. Had to be moved to a different room as it smelled of stale cigarettes. The second room was ok. The bathroom wasn’t very clean hair on the valve to turn water on. The carpets were sticky when barefoot. The ac’s have never been cleaned or dusted. The furniture was broken. None of the plugs for the lamps worked.
Stayed 1 night in Sep 2025

4/10 Poor

Connie

Disliked: Cleanliness, staff & service, property conditions & facilities

Football game weekend

The room was despicable, dead roach in the closet area, dog food on the floor(we were not traveling with a dog), dog hair on the carpet, hair on the bathroom floor and tub edge, stains on kitchen counter, no cutlery in kitchen, no kitchen towels or paper towels the freezer was filthy.
Stayed 2 nights in Sep 2025