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Embassy Suites Lubbock

3.5 star property

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Photo gallery for Embassy Suites Lubbock

Lobby
Indoor pool, sun loungers
Breakfast and dinner served, Italian cuisine
Lobby
Deluxe Corner Suite, Hot Tub 1 King Bed NS | Private kitchen | Fridge, microwave, coffee/tea maker

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym

Explore the area

Map
5215 S Loop 289, Lubbock, TX, 79424
  • South Plains Mall
    ‪8 min walk‬
  • Lubbock Premiere Cinema
    ‪14 min walk‬
  • Water Rampage
    ‪4 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪18 min drive‬

Room options

View all photos for Two-Room Premium Suite 2 Queen Beds NS

1 bedroom, premium bedding, in-room safe, desk

Two-Room Premium Suite 2 Queen Beds NS

  • 400 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Two-Room Premium Suite, Accessible Tub 1 King Bed NS

1 bedroom, premium bedding, in-room safe, desk

Two-Room Premium Suite, Accessible Tub 1 King Bed NS

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Two-Room Suite 2 Queen Beds NS

1 bedroom, premium bedding, in-room safe, desk

Two-Room Suite 2 Queen Beds NS

  • 400 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Two-Room Suite, Accessible Tub 2 Queen Beds NS

1 bedroom, premium bedding, in-room safe, desk

Two-Room Suite, Accessible Tub 2 Queen Beds NS

  • 400 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Two-Room Suite 1 King Bed NS

1 bedroom, premium bedding, in-room safe, desk

Two-Room Suite 1 King Bed NS

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Corner Suite 1 King Bed NS

1 bedroom, premium bedding, in-room safe, desk

Deluxe Corner Suite 1 King Bed NS

  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Corner Suite, Hot Tub 1 King Bed NS

1 bedroom, premium bedding, in-room safe, desk

Deluxe Corner Suite, Hot Tub 1 King Bed NS

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Two-Room Suite, Roll-In Shower 2 Queen Beds NS

1 bedroom, premium bedding, in-room safe, desk

Two-Room Suite, Roll-In Shower 2 Queen Beds NS

  • 400 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Two-Room Executive Suite 1 King Bed NS

1 bedroom, premium bedding, in-room safe, desk

Two-Room Executive Suite 1 King Bed NS

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Two-Room Suite, Accessible Tub 1 King Bed NS

1 bedroom, premium bedding, in-room safe, desk

Two-Room Suite, Accessible Tub 1 King Bed NS

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Staybridge Suites Lubbock South by IHG

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (773)
The price is $99
per night
$113 total
includes taxes & fees
Feb 23 - Feb 24
Staybridge Suites Lubbock South by IHG

About this property

Embassy Suites Lubbock

3.5-star Lubbock hotel with restaurant
An indoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free cooked-to-order breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a 24-hour business center, and a hot tub are onsite.
Embassy Suites Lubbock offers 156 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Embassy Suites Lubbock provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 1894 square feet (176 square meters) include conference space. This Tuscan-style hotel also offers a vending machine, multilingual staff, and gift shops/newsstands.

A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Canalettos - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Canalettos

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,894 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Designated smoking areas
  • Tuscan architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Lubbock
Embassy Suites Lubbock
Lubbock Embassy Suites
Embassy Suites Lubbock Hotel Lubbock
Embassy Suites Lubbock Hotel
Embassy Suites Lubbock Hotel
Embassy Suites Lubbock Lubbock
Embassy Suites Lubbock Hotel Lubbock

Embassy Suites Lubbock Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 519 out of 1008 reviews
Rating 8 - Good. 201 out of 1008 reviews
Rating 6 - Okay. 136 out of 1008 reviews
Rating 4 - Poor. 77 out of 1008 reviews
Rating 2 - Terrible. 75 out of 1008 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and staff is nice however there were 7 vehicles broken into Saturday night.
Stayed 2 nights in Nov 2024

6/10 Okay

Clay

Liked: Cleanliness, staff & service, room comfort
November 8th - 10th 2024
Customer service was outstanding. Cleanliness of property was good. Only real issue was bathtub shower didn't drain very good. When my wife got out of the shower I had to wait at minimum ten minutes for it to drain. When I finished showering I was standing in water shin deep. Would also be good to have metal foldout racks for luggage to sit on.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kylie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel. Can not wait to go back!
Stayed 1 night in Oct 2024

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay with my 2 grandkids. Having a seating area with a full size table made it nice for them to eat and color. The pool and hot tub area was nice. The breakfast buffet had good options or you could get the chef to make you something.
Stayed 1 night in Nov 2024

6/10 Okay

Joey

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Poor service in the bar
This hotel is showing its age, although for the most part it still looks pretty good. We stayed in a corner suite, which is the best room at the hotel according to the front desk. Despite this, there were stains on the chairs and the wallpaper was peeling in the bathroom. It's an old school Embassy, so it has an open atrium. At night it was quite nice, with ambient lighting and quiet music over the PA system. The bar was not a good experience, however. Twice I went down at about 8:45pm and was ignored by the bartender. Both times, after about 15 minutes of sitting there I had to flag the bartender down. The second night the bartender chatted up a small group of other customers, repeatedly walking by me without acknowledging me. I bartended for 31 years - this is not how bar service is supposed to be done. We've stayed here several times over the past couple of years. It's unlikely we'll stay there ever again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Josh

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Not worth they money
Not the best Embassy we’ve stayed in. Patches in the carpet, room smelled of marijuana, folks upstairs stomping around late into the night, room would not cool off, could hear the rollers on the trash cart rolling up to the dumpster right below our window, and tub/shower needs attention.
Stayed 1 night in Nov 2024

10/10 Excellent

Aimee Susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! After a long day of travel they allowed me to check in early to freshen up before my meeting.
Stayed 1 night in Oct 2024

4/10 Poor

Colin

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I thought housekeeping was excellent. Room was very clean. The big problem with this hotel is that the rooms are more than tired. Rusty metal all through the bathroom. All the furniture is chipped and scratched. Bathtub stained. Might be time for some investment
Stayed 3 nights in Oct 2024

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Jeffrey

Traveled with family
Liked: Room comfort
No AC
So the first night was horrible. The AC was out, it as HOT and couldn’t sleep. The second night they finally had the AC working at 9pm
Stayed 2 nights in Oct 2024

10/10 Excellent

Kelli

Stayed 2 nights in Sep 2024

8/10 Good

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is older but they try to maintain it. The breakfast was good. 2 complimentary happy hour cocktails. We were put in a handicapped room and didn’t know it until we got to our room. That was a little inconvenient.
Stayed 2 nights in Oct 2024

8/10 Good

Kris

Stayed 1 night in Oct 2024

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A little pricey, but comfortable
We enjoy staying here when we come to Lubbock. The rooms are clean, the staff is friendly and we really enjoy the made to order omelet breakfast. For our anniversary we stayed in the honeymoon suite. It is nice, the jacuzzi tub is great. The double shower has some valve handles that don't work or fall off, had to do a little hardware maintenance to get it going. There is definitely some updating and fixing up that is needed. Overall, we were comfortable and had fun, but for the price of that honeymoon suite I am not sure I would stay there again, unless it gets fixed up right.
Stayed 1 night in Oct 2024

4/10 Poor

Donata

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms need updating bad! Our pullout sofa looked like a horror movie! The carpet as well. Bathroom tub didn’t drain and you would think for what they charge they could do better! They give you a couple free drinks during happy hr but only 3 different options to choose from and the beer on tap is warm. I used to stay at embassy suits often but this was the last time for my family. Coffee is good!
Stayed 3 nights in Oct 2024

10/10 Excellent

Joseph

Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Needs to be renovated. Very old.
Stayed 2 nights in Oct 2024

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms in Desperate Need of Uplift
The staff was friendly and helpful. The common areas and amenities are nice as well. However, the rooms are very outdated. The furniture is in disgusting shape. Large stains and they look like they are from the 90s. The carpet appears to be a brown color, but when you take a closer look it is very dirty red and green carpet. I can’t recommend staying here.
Stayed 2 nights in Oct 2024

10/10 Excellent

Donnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay. First time being there. Staff was very friendly and attentative. Very informative. Very clean room. Room temperature was very cool. Very spacious. Would highly recommend this hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely polite and professional, I had come up for family and this place was great. Wonderful hotel with good maintenance, scenery and nice rooms. Wish I could have stayed longer. I will return on my next trip to Lubbock as well as recommend this one to others!!
Stayed 1 night in Oct 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool indoor atrium.
Stayed 1 night in Oct 2024

8/10 Good

Ilsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Sep 2024