2/10 Terrible
Heidi
Aug 18, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my last stay at a Holiday Inn anywhere. Alexandria LA you could not check in until 7pm. In Lubbock Texas check in is at 3pm and of course I was there at 2:38pm and I could not check in early. Sat in my car 20 min then I could check in. Shower would not turn off. They did send a guy to fix then it was fixed by the time I came back to the hotel for the night. Got a sermon on pool rules. When they ask - What brings you in to town? and you answer you are there to visit your granddaughter make sure you have the count right that is staying in that room. I did and I was given two wristbands for the pool so my granddaughter and I could use the pool, which we did not. I also would not leave my granddaughter to swim alone, rethink what you say to customers, it could be offending. Checking out I had to witness a heated argument with a worker and customer. As of right right, I am ate up with bed bug bites. Your price of $177 a night is way to high! (This was the weekend everyone was in town to bring their kids to Texas Tech so all hotels jack up their price). Between the sermon, shower, overheard argument, on top of bed bugs this hotel has a ton of problems.
Heidi
Stayed 2 nights in Aug 2025





















