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Quality Inn & Suites

2.5 star property

Choose dates to view prices

Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets
Indoor pool
Desk, iron/ironing board, WiFi, bed sheets
Desk, iron/ironing board, WiFi, bed sheets
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
5828 I 27 S, Lubbock, TX, 79404
  • Buddy Holly Center
    ‪4 min drive‬
  • Texas Tech University
    ‪6 min drive‬
  • University Medical Center
    ‪8 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(39 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(23 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking (Lower Floor)

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking (Lower Floor)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 King Beds

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Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Sleep Inn And Suites Lubbock

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
3.8 out of 5, Good, (1023)
$63 nightly
The price is $63 total
includes taxes & fees
Sleep Inn And Suites Lubbock

About this property

Quality Inn & Suites

Lubbock hotel with indoor pool
An indoor pool, a fitness center, and a hot tub are available at this smoke-free hotel. Free buffet breakfast, free wired internet in public areas, and free self parking are also provided. Additionally, WiFi in public areas, coffee/tea in a common area, and a business center are onsite.
Quality Inn & Suites offers 66 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Quality Inn & Suites provides a hot tub and a fitness center. Public areas are equipped with complimentary wired Internet access. A business center is on site. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Quality Inn & Suites is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9); free wired internet
  • Available in some public areas: WiFi (USD 9); free wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9 (rates may vary)
  • Fee for wireless internet in public areas: USD 9 (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Comfort Inn Lubbock
Comfort Lubbock
Quality Inn Lubbock
Quality Lubbock
Quality Inn & Suites Hotel
Quality Inn & Suites Lubbock
Quality Inn & Suites Hotel Lubbock

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 351 out of 1006 reviews
Rating 8 - Good. 264 out of 1006 reviews
Rating 6 - Okay. 167 out of 1006 reviews
Rating 4 - Poor. 115 out of 1006 reviews
Rating 2 - Terrible. 109 out of 1006 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

LAWRENCE

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower didn't work properly.. One of the beds had hair on the sheets. Concierge was rude.. very bad experience.
Stayed 1 night in Apr 2025

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience

I didn’t stay at this hotel. I checked in and when I got to my room the curtains were ripped, the lights didn’t work, the bed was hanging half off the bed. And there was stains everywhere. There was a lot of broken down beat up cars parked outside of the hotel as well the service was horrible. I asked for a refund and they told me they could only refund $40 even though I didn’t stay any of the nights ….
Stayed 2 nights in Apr 2025

10/10 Excellent

Dauvonte

Stayed 7 nights in Mar 2025

2/10 Terrible

Jlynn

Stayed 3 nights in Apr 2025

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, amenities
Great place to stay very friendly very quiet very nice very clean
Stayed 6 nights in Mar 2025

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best overall experience in a while.

The staff is all amazing. Especially the day shift ladies!! Quickly accommodated me when I needed to check in fairly early. I had to pay the early check in fee. But so worth it. They worked with me daily when I needed to book another night. Very personable and down to earth. I managed a retail store for many years and by far this has been some of the best customer service I have experienced in a while. Clean, comfortable beds and spacious rooms. Breakfast is worth getting up for. Quiet and peaceful even the nights that they were fully booked. Lubbock is home but I travel for work now. I come home 1-2 times a month and I definitely found my new temporary home here when I do come back.
Stayed 1 night in Mar 2025

2/10 Terrible

manuel

Stayed 4 nights in Mar 2025

8/10 Good

sergio, Laveen

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2025

10/10 Excellent

Roger

Business traveler, Traveled with family
Liked: Amenities
It was a nice room at a great price. Nothing to complain about.
Stayed 1 night in Mar 2025

8/10 Good

Earl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Emerson l da

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The first thing that I didn’t like was the night shift young lady on front desk, her bad treatments. She doesn’t friendly, and never help me when I needed.
Stayed 1 night in Mar 2025

6/10 Okay

Edgar

They were short on towels…
Stayed 1 night in Mar 2025

4/10 Poor

Emerson l da

Business traveler
Disliked: Cleanliness, staff & service
Desk clerk (young lady) was not friendly at checkin and was not helpful. I got in my rom and I notice No towel at all in my room and I went to front desk to get it and she gave me just one shower towel. She said no face towel available and even she didn’t give me a second shower towel to use as face towel. She doesn’t care about the costumers. I think she doesn’t like work with people.
Stayed 1 night in Mar 2025

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Velvet

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The lady at the front desk when we checked in was rude and didn’t even know where the rooms were. But the other staff was very nice and friendly.
Stayed 1 night in Mar 2025

4/10 Poor

Maria

Business traveler
Disliked: Staff & service
The front desk girl was rude and disrespectful. She was young and has no idea on how to treat customers!!!
Stayed 1 night in Mar 2025

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
My room had no AC! They came to place us on a new room that wasn't cleaned yet
Stayed 2 nights in Mar 2025

4/10 Poor

Carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities

Not sure

I was checked in to someone else’s room or room that hadn’t been cleaned and this was at 10 pm. Kind of scared me going in someone else’s room and then the second room couldn’t get in because the door knob was installed upside down that was weird. After breakfast key did not work to get back in my room (electronic key). Floors were pretty dirty in hallways like coffee or soda spills but the price was descent get what you pay for. Hotels app was supposed to give me 10% off and that didn’t happen either. Uber wanted 46$ to go 12 miles from the airport so try lift close to half the price.
Stayed 1 night in Mar 2025

4/10 Poor

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy old and broken. Hard lime residue in the bathroom dust all over the curtains, bed was hard. The sheets had holes and stains. Staff were not helpful.
Stayed 2 nights in Mar 2025

2/10 Terrible

Janie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsatisfactory stay

Room was horrible broken lights water was leaking from restroom,floor was wet, restroom light was broken
Stayed 1 night in Mar 2025

6/10 Okay

Shannon

Stayed 2 nights in Mar 2025

2/10 Terrible

Maksym

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible , very dirty place
Stayed 4 nights in Feb 2025

2/10 Terrible

Jimmy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025