See all properties

Quality Inn & Suites

2.5 star property

Choose dates to view prices

Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets
Free buffet breakfast
Indoor pool
Lobby
Desk, iron/ironing board, WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry
$65
includes taxes & fees
Aug 24 - Aug 25

Explore the area

View in a map
5828 I 27 S, Lubbock, TX, 79404
  • Buddy Holly Center
    ‪4 min drive‬
  • Texas Tech University
    ‪6 min drive‬
  • University Medical Center
    ‪8 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(41 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking (Lower Floor)

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking (Lower Floor)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 King Beds

Similar properties

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Sleep Inn And Suites Lubbock

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
3.8 out of 5, Good, 1,003 reviews
Sleep Inn And Suites Lubbock

About this property

Quality Inn & Suites

Lubbock hotel with indoor pool
An indoor pool, a fitness center, and a hot tub are available at this smoke-free hotel. Free buffet breakfast, free wired internet in public areas, and free self parking are also provided. Additionally, WiFi in public areas, coffee/tea in a common area, and a business center are onsite.
Quality Inn & Suites offers 66 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Quality Inn & Suites provides a hot tub and a fitness center. Public areas are equipped with complimentary wired Internet access. A business center is on site. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Quality Inn & Suites is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9); free wired internet
  • Available in some public areas: WiFi (USD 9); free wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9 (rates may vary)
  • Fee for wireless internet in public areas: USD 9 (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Comfort Inn Lubbock
Comfort Lubbock
Quality Inn Lubbock
Quality Lubbock
Quality Inn & Suites Hotel
Quality Inn & Suites Lubbock
Quality Inn & Suites Hotel Lubbock

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 349 out of 1004 reviews
Rating 8 - Good. 258 out of 1004 reviews
Rating 6 - Okay. 169 out of 1004 reviews
Rating 4 - Poor. 118 out of 1004 reviews
Rating 2 - Terrible. 110 out of 1004 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Donita

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a nice place to say - the worker’s at the desk were negligent
Stayed 1 night in May 2025

10/10 Excellent

Ixchel

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonathan

Stayed 1 night in May 2025

2/10 Terrible

robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t do it!!!!!

At check in the hotel people were sleeping on the couches in the lobby. I felt like I was nothing them. The sheets had stains all over them. The shower curtain had blood all over the bottom of them. The took our towels the first day and would not replace them or the toilet paper. They acted like we were stealing them. The hot tub was broke and the pool had a bad Oder to it. At 0600 Mothers Day morning the whole hotel was awakened by police and fire. The hotel staff caught the kitchen on fire. And the hotel smelled like it for days and so did our clothes. I left a day early and got a different hotel. The pool area had dirty diapers all over the floor. We purposely but a potato chip in front of our door to see if anyone swept and it was still there when we left.
Stayed 5 nights in May 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Corie

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Don't recommend

The people were not very friendly. We booked because it had a pool. Our key didn’t work so they rekeyed ours. It still didn’t work and all they said was that we couldn’t use it. We told them that we got this hotel because of the working pool and didn't even apologize. We asked about getting a partial refund but they said no.
Stayed 1 night in May 2025

6/10 Okay

Leon

Traveled with family
Disliked: Property conditions & facilities
Room was not clean and no shower pressure. Needed more towels and they were out and bed was not comfortable.
Stayed 1 night in May 2025

10/10 Excellent

Roxana

Stayed 2 nights in Apr 2025

4/10 Poor

Jennifer

Stayed 1 night in Apr 2025

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cops were brought to the location during our stay. Workers during the evening hours had friends on site and were "hanging out" on the couch. The breakfast didn't look very appealing so I didn't give it a shot. The room was fairly clean but the couch was broken and looked about 30 years old.
Stayed 3 nights in Apr 2025

4/10 Poor

LAWRENCE

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower didn't work properly.. One of the beds had hair on the sheets. Concierge was rude.. very bad experience.
Stayed 1 night in Apr 2025

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience

I didn’t stay at this hotel. I checked in and when I got to my room the curtains were ripped, the lights didn’t work, the bed was hanging half off the bed. And there was stains everywhere. There was a lot of broken down beat up cars parked outside of the hotel as well the service was horrible. I asked for a refund and they told me they could only refund $40 even though I didn’t stay any of the nights ….
Stayed 2 nights in Apr 2025

10/10 Excellent

Dauvonte

Stayed 7 nights in Mar 2025

2/10 Terrible

Jlynn

Stayed 3 nights in Apr 2025

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, amenities
Great place to stay very friendly very quiet very nice very clean
Stayed 6 nights in Mar 2025

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best overall experience in a while.

The staff is all amazing. Especially the day shift ladies!! Quickly accommodated me when I needed to check in fairly early. I had to pay the early check in fee. But so worth it. They worked with me daily when I needed to book another night. Very personable and down to earth. I managed a retail store for many years and by far this has been some of the best customer service I have experienced in a while. Clean, comfortable beds and spacious rooms. Breakfast is worth getting up for. Quiet and peaceful even the nights that they were fully booked. Lubbock is home but I travel for work now. I come home 1-2 times a month and I definitely found my new temporary home here when I do come back.
Stayed 1 night in Mar 2025

2/10 Terrible

manuel

Stayed 4 nights in Mar 2025

8/10 Good

sergio, Laveen

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2025

10/10 Excellent

Roger

Business traveler, Traveled with family
Liked: Amenities
It was a nice room at a great price. Nothing to complain about.
Stayed 1 night in Mar 2025

8/10 Good

Earl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Emerson l da

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The first thing that I didn’t like was the night shift young lady on front desk, her bad treatments. She doesn’t friendly, and never help me when I needed.
Stayed 1 night in Mar 2025

6/10 Okay

Edgar

They were short on towels…
Stayed 1 night in Mar 2025

4/10 Poor

Emerson l da

Business traveler
Disliked: Cleanliness, staff & service
Desk clerk (young lady) was not friendly at checkin and was not helpful. I got in my rom and I notice No towel at all in my room and I went to front desk to get it and she gave me just one shower towel. She said no face towel available and even she didn’t give me a second shower towel to use as face towel. She doesn’t care about the costumers. I think she doesn’t like work with people.
Stayed 1 night in Mar 2025