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Quality Inn & Suites

2.5 star property

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Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets
Lobby
Indoor pool
Free buffet breakfast
Desk, iron/ironing board, WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry
$63
includes taxes & fees
Oct 12 - Oct 13

Explore the area

View in a map
5828 I 27 S, Lubbock, TX, 79404
  • Place, Buddy Holly Center
    ‪4 min drive‬
  • Place, Texas Tech University
    ‪6 min drive‬
  • Place, University Medical Center
    ‪8 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(41 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking (Lower Floor)

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking (Lower Floor)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

Quality Suites

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very Good, 1,014 reviews
Quality Suites

About this property

Quality Inn & Suites

Lubbock hotel with indoor pool
An indoor pool, a fitness center, and a hot tub are available at this smoke-free hotel. Free buffet breakfast, free wired internet in public areas, and free self parking are also provided. Additionally, WiFi in public areas, coffee/tea in a common area, and a business center are onsite.
Quality Inn & Suites offers 66 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Quality Inn & Suites provides a hot tub and a fitness center. Public areas are equipped with complimentary wired Internet access. A business center is on site. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Quality Inn & Suites is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9); free wired internet
  • Available in some public areas: WiFi (USD 9); free wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9 (rates may vary)
  • Fee for wireless internet in public areas: USD 9 (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Comfort Inn Lubbock
Comfort Lubbock
Quality Inn Lubbock
Quality Lubbock
Quality Inn & Suites Hotel
Quality Inn & Suites Lubbock
Quality Inn & Suites Hotel Lubbock

Reviews

Quality Inn & Suites Reviews

7.4

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 351 out of 1009 reviews
Rating 8 - Good. 252 out of 1009 reviews
Rating 6 - Okay. 173 out of 1009 reviews
Rating 4 - Poor. 122 out of 1009 reviews
Rating 2 - Terrible. 111 out of 1009 reviews

Reviews

10/10 Excellent

Fernando

Stayed 1 night in Jun 2025

10/10 Excellent

Ivan

Liked: Cleanliness, amenities
Great
Stayed 1 night in Jun 2025

10/10 Excellent

Elida

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Hilario

Stayed 1 night in Jun 2025

2/10 Terrible

Heidi

Disliked: Cleanliness, amenities, property conditions & facilities
Nasty mattress on pull out sofa was black no sheets so disgusting i check in four people and only gave us two towels when ask for me got told they had none to come back next day next day we ask again cause they came in our room and got towels gave us only two again didn’t throw trash or make beds and got told again no towels when i ask how do i only get two when i have four ppl on my reservation they she goes to back to give me one more towel and when my husband went back she was giving two towels to someone else horrible breakfast is gross looks like they don’t clean anything worse hotel we have ever stayed at pool had broken chairs everywhere in the pool area stair case had trash everywhere the smoking spot had empty beer everywhere
Stayed 2 nights in Jun 2025

10/10 Excellent

Yvelor

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful, pleasant stay
Stayed 2 nights in Jun 2025

4/10 Poor

Blanca

Stayed 5 nights in Jun 2025

6/10 Okay

Adinarayana

Stayed 1 night in Jun 2025

4/10 Poor

Sierra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was not the beast our room had an old smell to it! It was dirty! Our bathroom door was broken and could not close it all the way without it getting stuck. Went to take our kid to swim almost all the chairs were broken in there and the hot tub did not work! The patio that was attached to the pool outside was filthy full of beer cans! Our beds were okay woke up with a sore back! Definitely not be staying there again
Stayed 1 night in Jun 2025

8/10 Good

Itzel

Traveled with group
Liked: Staff & service
The beds were clean and comfy but the couch was covered in stains.
Stayed 1 night in Jun 2025

6/10 Okay

Claudio

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel was nice but there were ants in our room.
Stayed 1 night in May 2025

10/10 Excellent

Ysenia

Stayed 1 night in May 2025

6/10 Okay

Ricardo

Stayed 2 nights in May 2025

4/10 Poor

JoAnna

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
The blankets were ripped and stained. The fold out couch mattress was horribly stained. So nasty couldn't even use it. The blanket had blood stains. The hotel it's self otherwise is nice and affordable if they would just put more into the little things in the room that was easily fixable. Also the front desk customer is horrible. The ladies are rude and very uninviting. I always stay at comfort in or quality inn when traveling because they are affordable and always clean and great service. This one was a disappointment.
Stayed 1 night in May 2025

8/10 Good

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything was fine except the couch was stained and nasty and had food particles on it. One towel in the bathroom appeared soiled.
Stayed 1 night in May 2025

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Just like all around serving
Stayed 1 night in May 2025

6/10 Okay

Arthur

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Items in the room were not functioning and there was items missing, like an iron and blow dryer. Although these things happen, we called in advance to make sure those two particular items would be in the room
Stayed 2 nights in May 2025

2/10 Terrible

Jennifer

Stayed 3 nights in May 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Very nice girl that works at night, she was very helpful and friendly. Thank you
Stayed 1 night in May 2025

2/10 Terrible

Zulema

Stayed 1 night in May 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Way overprised! Breakfast was not edible. Room was okay, except for the shower. Could not get any hot water out of it....just barely warm.
Stayed 2 nights in May 2025

4/10 Poor

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in May 2025

10/10 Excellent

Cecilia, Highlands Ranch

Liked: Cleanliness, staff & service
The hotel shows it’s years and needs some upgrades but what I care the most in hotels are their beds and those were very comfortable. I see a hotel as a place to sleep and this one offered the rest we needed!
Stayed 2 nights in May 2025