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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Lobby
Outdoor pool
Terrace/patio
Lobby

Reviews

7.4 out of 10

Good

Popular amenities

  • Parking available
    Parking available
  • Bar
    Bar
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
3901 19th Street, Lubbock, TX, 79410
  • Covenant Lakeside Hospital
    6 min walk
  • United Supermarkets Arena
    18 min walk
  • Texas Tech University
    3 min drive
  • Lubbock, TX (LBB-Preston Smith Intl.)
    13 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

Pool
Breakfast included
Pet friendly
Parking included
3.8 out of 5, Good, (1043)
The price is $79
per night
$91 total
includes taxes & fees
Dec 7 - Dec 8
La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Lubbock hotel close to Texas Tech University
An outdoor pool, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
SureStay Plus Hotel by Best Western Lubbock Medical Center features an outdoor pool and a fitness center. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 1636 square feet (152 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and laundry facilities. Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Lubbock Medical Center is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 359 out of 1013 reviews" "
Rating 8 - Good. 291 out of 1013 reviews" "
Rating 6 - Okay. 150 out of 1013 reviews" "
Rating 4 - Poor. 112 out of 1013 reviews" "
Rating 2 - Terrible. 101 out of 1013 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Neisa

Stayed 2 nights in May 2024

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the location is convenient and close to TTU
Stayed 1 night in Aug 2024

8/10 Good

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good room for the price.
Stayed 1 night in Jun 2024

6/10 Okay

Mike

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It worked for us.
I would venture to say this building has been there for a long time. They have certainly made updates and it isn't bad, it just smells like an old motel. It was clean but the AC unit had a hard time regulating the temp, and likely needs to be cleaned- which would help the stagnant air odor.
Stayed 2 nights in Aug 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet stay.
The room was clean and quiet. Checkin was quick and easy. Did not use amenities. Breakfast was okay, had eggs and sausage, with juice. Wife said eggs were cold, but it was eggs on top that got cool from cover being open. Nothing to complain about.
Stayed 1 night in Aug 2024

10/10 Excellent

Mary lou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like staying there because it's so close to everything.Everyone there is so friendly and helpful.Love the breakfast.
Stayed 3 nights in Aug 2024

4/10 Poor

Rodger

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This is an older property with considerable decline in the property facilities.
Stayed 1 night in Aug 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Tired, worn down hotel. Fleas or beg bugs in the room, door didn’t latch closed, A/C was permanently on, elevator super slow. Whole place just felt gross. Can not recommend for any reason.
Stayed 2 nights in Aug 2024

4/10 Poor

Tosha

Disliked: Cleanliness, staff & service
I understand you get what you pay for but cleanliness should not be an option. Bathroom was dirty with toothpaste and hair on sink, mirror and floor, pillow cases had make up from the last persons stay on them, breakfast dining area had layers of dust/grime.
Stayed 2 nights in Aug 2024

10/10 Excellent

Martha

Pet friendly, but not
The hotel does take pets for a $15 fee, but there is no place around to walk an animal, all concrete and asphalt. In summer it was a problem due to the excessive heat and having to walk them across a parking lot and street to get to a small patch of dirt with some weeds.
Stayed 1 night in Aug 2024

10/10 Excellent

Josephine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Room was clean
Stayed 1 night in Aug 2024

2/10 Terrible

Robert

Staff unfriendly noncaring
Stayed 1 night in Aug 2024

10/10 Excellent

Alexus

Stayed 1 night in Jun 2024

10/10 Excellent

Cruz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near Texas Tech
This hotel is a hidden gem. The hotel rooms are clean, and the staff gives excellent customer service. Great place to stay if you want to be near Texas Tech University.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always clean and staff is always welcoming
Stayed 1 night in Aug 2024

8/10 Good

Eric

Liked: Cleanliness
Great
Stayed 1 night in Aug 2024

6/10 Okay

Liza

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Found cockroaches in the room and stains on the furniture but the facilities were clean. The breakfast was not really good.
Stayed 2 nights in Aug 2024

6/10 Okay

Lance

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Graduation Weekend No Problems
It was graduation weekend so rates were high of course but this was very near the campus and just needed a place to crash for an evening. This place is somewhat antiquated and needs a complete makeover. With that said beds were comfortable, clean and service and staff very accommodating.
Stayed 1 night in Aug 2024

8/10 Good

Fábio

Liked: Cleanliness
Very good service!
Stayed 1 night in Aug 2024

8/10 Good

Emily

Liked: Staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Annette

Stayed 1 night in Jul 2024