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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Reception
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet friendly
  • Gym

Explore the area

Map
3901 19th Street, Lubbock, TX, 79410
  • United Supermarkets Arena
    ‪15 min walk‬
  • University Medical Center
    ‪2 min drive‬
  • Texas Tech University
    ‪2 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

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Interior entrance

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The price is $102 total
includes taxes & fees
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About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Lubbock hotel close to Texas Tech University
An outdoor pool, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
SureStay Plus Hotel by Best Western Lubbock Medical Center features an outdoor pool and a fitness center. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 1636 square feet (152 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and laundry facilities. Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Lubbock Medical Center is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 380 out of 1001 reviews
Rating 8 - Good. 288 out of 1001 reviews
Rating 6 - Okay. 133 out of 1001 reviews
Rating 4 - Poor. 101 out of 1001 reviews
Rating 2 - Terrible. 99 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Arnulfo

Liked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Hannah

Stayed 1 night in Feb 2025

10/10 Excellent

james j

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Safe. Pet friendly.
Stayed 1 night in Dec 2024

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service
It was quiet, even though it was a little older.
Stayed 1 night in Feb 2025

8/10 Good

Marlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Maximo

Stayed 1 night in Feb 2025

10/10 Excellent

Angel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2025

8/10 Good

Adam

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Comfortable beds

The beds in both of our rooms were very comfortable. The staff was friendly. The breakfast was a little lackluster, but I was there toward the end of the serving time so they might have been winding down.
Stayed 1 night in Jan 2025

6/10 Okay

Titus

Stayed 8 nights in Jan 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Barbara

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Sarah

Stayed 1 night in Sep 2024

4/10 Poor

JASVIR SINGH

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A/c was noisy, woke up several times in a night, Breakfast was bare minimum , yelloish water came from shower initially for sometime
Stayed 2 nights in Jan 2025

8/10 Good

Brenda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Mary lou

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Jacob

Stayed 2 nights in Dec 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel, but rooms were nicely remodeled. Only complaint is the TV/cable. TV is cheap brand (Sceptre) and takes forever to go change channels..to make it worse, half the channels are blacked out. If they upgrade the TV/cable, it would be 5 stars for me.
Stayed 1 night in Dec 2024

6/10 Okay

Jacob

Stayed 1 night in Nov 2024

6/10 Okay

Lynelle

Disliked: Staff & service, property conditions & facilities
The bed sheets had bloody mucus on them. It looked like the cleaning person tried to cover it up
Stayed 2 nights in Dec 2024

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
We had roaches in our room sent video to SureStay front desk and would like my money back for the stay and would like to speak to someone bout the situation
Stayed 1 night in Dec 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Gary

Traveled with family
Liked: Staff & service
The hotel was adequate the staff was excellent. Had a problem because of the card they were given was declined so hotels.com needs to do something about that it was not the first time. Not the hotels fault the manager took care of the problem fast.
Stayed 1 night in Dec 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

LIBERTY V

Disliked: Staff & service, property conditions & facilities
Close to store restaurants and school. It’s not really clean.
Stayed 8 nights in Nov 2024