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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Lobby
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet friendly
  • Gym

Explore the area

Map
3901 19th Street, Lubbock, TX, 79410
  • Covenant Lakeside Hospital
    ‪6 min walk‬
  • Texas Tech University
    ‪3 min drive‬
  • University Medical Center
    ‪3 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Lubbock hotel close to Texas Tech University
An outdoor pool, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
SureStay Plus Hotel by Best Western Lubbock Medical Center features an outdoor pool and a fitness center. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 1636 square feet (152 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and laundry facilities. Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Lubbock Medical Center is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 369 out of 1001 reviews
Rating 8 - Good. 289 out of 1001 reviews
Rating 6 - Okay. 136 out of 1001 reviews
Rating 4 - Poor. 105 out of 1001 reviews
Rating 2 - Terrible. 102 out of 1001 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

LIBERTY V

Disliked: Staff & service, property conditions & facilities
Close to store restaurants and school. It’s not really clean.
Stayed 8 nights in Nov 2024

8/10 Good

Laquita

Business traveler, Traveled with family
Liked: Property conditions & facilities
In walking distance of hospital
Stayed 1 night in Nov 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient kication wasy to get too.
Stayed 1 night in Nov 2024

8/10 Good

Stephanie

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs and checked out day early no refund. Bad enough my husband was in covenant hospital. Horrible staff and food. Totally disappointed. Never again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Alexis

Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Stayed 1 night in Nov 2024

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

4/10 Poor

Robert

Traveled with partner
Disliked: Amenities, property conditions & facilities
Hair from previous guest left in shower/tub, looked old and rundown
Stayed 2 nights in Oct 2024

8/10 Good

Shayne

Stayed 1 night in Nov 2024

4/10 Poor

Sal

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t totally cleaned and smelled like moth balls. Not on my list of hotels to go back to
Stayed 3 nights in Nov 2024

6/10 Okay

Andre

Stayed 1 night in Nov 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Exterior doors had broken locks.
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Oct 2024

8/10 Good

Schawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
Our stay was great! The beds were super comfy! The room was clean. We will definitely recommend this hotel and stay again!
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This hotel is an excellent place to stay at if you are wanting to stay close to the Texas Tech University. The hotel looks and smells clean. The room was a nice size and looked very clean. Staff is friendly and very helpful. Excellent place to stay at for a very good price. Highly recommend staying at this hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Charles, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

HASAR

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Immediately walking in the hotel looks dark and dingy and has a musty smell. I was gonna suck it up because I really wanted to just relax at the pool. Checking was easy. Upon unloading my car I looked at the pool area and it was very dirty and the pool was covered and inoperable. When I asked for a refund the young lady was nice but had to call the manager. Her dad I suspect. He was very rude and told me to get my stuff and leave then contact Expedia. I did not leave, I called Expedia and they handled everything for me. I left but it took 2-3 weeks to get my refund. The picture of the property inside are accurate but most definitely enhanced. It’s very old and dingy.
Stayed 1 night in Sep 2024

10/10 Excellent

misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad stay
Not a bad stay for the price. Large room and nice space. But the bathroom and shower was not great.
Stayed 1 night in Oct 2024

4/10 Poor

Kristen

Traveled with family
Disliked: Cleanliness
The rooms smelled like smoke, we had no toilet paper in our room, one of the front desk staff was unfriendly.
Stayed 2 nights in Oct 2024

2/10 Terrible

Maduabuchi

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

4/10 Poor

Kelly

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was older hotel with a cheap "lipstick on a pig" remodel. Cheezy!
Stayed 2 nights in Oct 2024