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Tru by Hilton Lubbock Southwest

2.5 star property

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Photo gallery for Tru by Hilton Lubbock Southwest

Reception
Terrace/patio
In-room safe, desk, blackout drapes, iron/ironing board
Lobby
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Housekeeping
  • Breakfast included

Explore the area

Map
6407 62nd Street, Lubbock, TX, 79424
  • South Plains Mall
    ‪5 min drive‬
  • Lubbock Christian University
    ‪7 min drive‬
  • Texas Tech University
    ‪7 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Lubbock Southwest, TX

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.0 out of 5, Very Good, (1228)
The price is $67
per night
$77 total
includes taxes & fees
Mar 26 - Mar 27
Country Inn & Suites by Radisson, Lubbock Southwest, TX

About this property

Tru by Hilton Lubbock Southwest

Lubbock hotel with outdoor pool
An outdoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Tru by Hilton Lubbock Southwest offers 98 accommodations with MP3 docking stations and safes. 55-inch LCD televisions come with cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Tru by Hilton Lubbock Southwest features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

Tru by Hilton Lubbock Southwest is a smoke-free property.

Guests are offered a complimentary on-the-go breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free on-the-go breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Lubbock Southwest Hotel
Tru Hilton Hotel
Tru Hilton Lubbock Southwest
Tru Hilton
Tru by Hilton Lubbock Southwest Hotel
Tru by Hilton Lubbock Southwest Lubbock
Tru by Hilton Lubbock Southwest Hotel Lubbock

Tru by Hilton Lubbock Southwest Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 422 out of 786 reviews
Rating 8 - Good. 186 out of 786 reviews
Rating 6 - Okay. 95 out of 786 reviews
Rating 4 - Poor. 48 out of 786 reviews
Rating 2 - Terrible. 35 out of 786 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Stayed 1 night in Dec 2024

8/10 Good

Jesus

Stayed 1 night in Dec 2024

6/10 Okay

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice but the walls are super thin. You can hear conversations and ALL activities going on next door
Stayed 3 nights in Nov 2024

10/10 Excellent

Shannon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Tru was excellent. Especially Britany (not sure if it’s spelled right). She went above and beyond for our very large group. The common area was ideal for our family gathering. Amazing memories were made.
Stayed 6 nights in Nov 2024

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities
Brittany in the morning for breakfast was excellent! We LOVED her personality and she made us feel right at home. Alexis in the evening was very helpful. It was very strange to not have a closet or dresser in the room to store our belongings. Our room had no -functioning lights, broken bed frames. We did like the game area and sitting area downstairs. It was a great area for our family to visit.
Stayed 5 nights in Nov 2024

8/10 Good

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had awful closet area , and no place to unpack your clothes. And the heater was really loud.
Stayed 5 nights in Nov 2024

6/10 Okay

Diana, Bella Vista

Traveled with partner
Liked: Cleanliness, staff & service, amenities
You get what you pay for. The building is not very old but the condition of facility is aged. Broken tiles in elevator, toilets that barely flush, hooks pulled from walls leaving exposed drywall. It is conveniently located near plenty of restaurants and a dog park but the highway noise could be heard all night.
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The customer service was great! Alexis at the front desk was a life saver! She took care of my family during a family emergency! Thank you! (Hopefully i didn't spell your name wrong) Thank you!!!
Stayed 1 night in Nov 2024

8/10 Good

Sylvia

Traveled with family
Liked: Staff & service, room comfort
Restroom floor dirty and poor water pressure shower barely had any pressure. Lighting in room poor light fixtures broke. Very disappointing.
Stayed 1 night in Nov 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Daniela

Stayed 2 nights in Nov 2024

10/10 Excellent

Klinika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were nice and friendly. Although I had a late check in, the person at the front desk catered me to my needs.
Stayed 1 night in Nov 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a one night stay
Stayed 1 night in Nov 2024

8/10 Good

Kamia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness and Hospitality for the Win!!!
We had a good stay in this hotel. It was very clean, which is typically the most important issue for me. The breakfast was amazing (except one of the pancake machines was not working so the pancake line was very long). The staff were very kind and made us feel very welcome. My only complaint is the floor/ceiling is too thin. I could hear people walking and maybe even running most of the night. Very frustrating. However, I would probably stay here again because the customer service was very good!
Stayed 2 nights in Nov 2024

6/10 Okay

Amy

Traveled with partner
Parking is not ample for the number of rooms/hotels in the area. Our room was very noisy both nights.
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Stayed 2 nights in Oct 2024

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Got a nice bruise and cut on my shin because someone took off the end cap of the bed and i ran into a part of the bed in the middle of the night.
Stayed 2 nights in Nov 2024

8/10 Good

lizeth

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel could use a little more maintenance in some areas, the breakfast was ok. I’ve been to the same hotel in other areas and they had more variety. Staff was very friendly, hotel was clean.
Stayed 1 night in Oct 2024

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

FRED

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Beverly

Stayed 2 nights in Sep 2024

10/10 Excellent

Delia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Breakfast was awesome.
Stayed 1 night in Oct 2024

6/10 Okay

Imelda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Brittney set up breakfast for everyone and she was so very nice and friendly. Not sure how she managed to keep things nice and clean with just her doing everything but she did and that made things better considering the supervisor there is not very helpful.
Stayed 1 night in Oct 2024