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Tru by Hilton Lubbock Southwest

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru by Hilton Lubbock Southwest

Reception
Outdoor pool
Exterior
Terrace/patio
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Housekeeping
  • Breakfast included
  • Laundry

Explore the area

Map
6407 62nd Street, Lubbock, TX, 79424
  • Water Rampage
    15 min walk
  • West End Center
    4 min drive
  • South Plains Mall
    5 min drive
  • Lubbock, TX (LBB-Preston Smith Intl.)
    17 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Lubbock Southwest, TX

Pool
Breakfast included
Spa
Parking included
4.0 out of 5, Very Good, (1169)
The price is $59
per night
$68 total
includes taxes & fees
Dec 11 - Dec 12
Country Inn & Suites by Radisson, Lubbock Southwest, TX

About this property

Tru by Hilton Lubbock Southwest

Lubbock hotel with outdoor pool
An outdoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Tru by Hilton Lubbock Southwest offers 98 accommodations with MP3 docking stations and safes. 55-inch LCD televisions come with cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Tru by Hilton Lubbock Southwest features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

Tru by Hilton Lubbock Southwest is a smoke-free property.

Guests are offered a complimentary on-the-go breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free on-the-go breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Lubbock Southwest Hotel
Tru Hilton Hotel
Tru Hilton Lubbock Southwest
Tru Hilton
Tru by Hilton Lubbock Southwest Hotel
Tru by Hilton Lubbock Southwest Lubbock
Tru by Hilton Lubbock Southwest Hotel Lubbock

Tru by Hilton Lubbock Southwest Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 390 out of 737 reviews" "
Rating 8 - Good. 175 out of 737 reviews" "
Rating 6 - Okay. 91 out of 737 reviews" "
Rating 4 - Poor. 46 out of 737 reviews" "
Rating 2 - Terrible. 35 out of 737 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

MARK

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Hannah

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No negative experiences
Stayed 2 nights in Aug 2024

10/10 Excellent

Hugo

Stayed 2 nights in Aug 2024

10/10 Excellent

Marcal

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 1 night in Aug 2024

8/10 Good

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located near shopping and great resteraunts. Customer service is A1 at this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For the most part, it was a good stay. I would take off a star due to the AC being loud (vibrating noise) and the shower head spraying all over the place, but it was right for one night
Stayed 1 night in Aug 2024

6/10 Okay

Katie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Piece of the bed frame was missing. Towels were super thin and bathroom rug was dirty. Wouldn’t stay there again. Nice staff.
Stayed 1 night in Aug 2024

6/10 Okay

LYNSEY

Traveled with partner
Disliked: Property conditions & facilities
The AC wouldn’t go below 71 but not too bad. However, not having the privacy curtain behind the sheer curtain was awful! We had the parking lot lights shining in our face all night and not to mention, I’m sure the Loop and parking lot got a show after showering. You could see straight into our room.
Stayed 1 night in Aug 2024

6/10 Okay

Kari

Liked: Staff & service, amenities, property conditions & facilities
Absolutely love the family atmosphere! The pool table and large lobby seating area are great! I don’t like that dogs are brought in through the lobby near the food and coffee. Breakfast was iffy some mornings. Hotel ran out of bath soap in rooms and didn’t have any to replace it with. Hotel staff are super friendly and accommodating
Stayed 1 night in Aug 2024

6/10 Okay

Chessa

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Decent hotel.
Stayed 1 night in Aug 2024

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not bad. The first time stayed at a Tru property.
Stayed 2 nights in Aug 2024

4/10 Poor

Cynthia

Business traveler, Traveled with partner
Disliked: Cleanliness
Shower pan was dirty, and sink drained slowly. A/C would not regulate correctly.
Stayed 2 nights in Aug 2024

8/10 Good

Paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tru was a great stay however it appeared our bathroom had not been cleaned/restocked from the previous guests. We had one towel. we told the front desk.
Stayed 1 night in Aug 2024

10/10 Excellent

Travis

Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The stay was great did keyless check in which made it even better, room was ready early. Pool not working was a bummer
Stayed 1 night in Aug 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Jan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel but no memories
Stayed 1 night in Aug 2024

8/10 Good

SHANNON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in Jul 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean Hotel really recommend
Stayed 1 night in Aug 2024

6/10 Okay

Odalys

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was super durty.
Stayed 2 nights in Aug 2024

4/10 Poor

Naomi

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pool was closed for maintenance… both ice machines were out of service.. laundry smelled horrible.. very disappointed will never stay at a tru by hilton hotel again
Stayed 1 night in Aug 2024

2/10 Terrible

Larry

Stayed 1 night in Aug 2024

2/10 Terrible

Lauria

Traveled with family
Disliked: Property conditions & facilities, room comfort
Tru hotel
Been staying here for 3 years-but the last two trips - hotel isn’t being taken of. The needed to be cleaned better. One bed was missing footboard and my daughter hit the two pegs and hurt her knee. The frig wasn’t plugged in and so it wasn’t ready for cold food! Both ice machine weren’t working . I was told no one would come out and fix. I gave the lady name of a local company who fixes them. ( I have a family with a business in Lubbock got the name from him) The bathroom the gasket around shower door coming off so it leaks on floor. The hotel is very noisy at night and hard to get sleep. It’s really sad that hotel isn’t being taken care of. I know Hilton has standards- We will not stay there again .
Stayed 3 nights in Aug 2024

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great place to stay, good breakfast and comfy beds
Stayed 3 nights in Jun 2024

10/10 Excellent

Joel

Stayed 3 nights in Jul 2024