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View all photos for Classic Room, 2 Twin Beds, Garden View

Classic Room, 2 Twin Beds, Garden View | In-room safe, soundproofing, free cribs/infant beds, free rollaway beds

Classic Room, 2 Twin Beds, Garden View

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room, 1 Double Bed, Lake View

In-room safe, soundproofing, free cribs/infant beds, free rollaway beds

Classic Double Room, 1 Double Bed, Lake View

  • 237 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Lake View

Superior Room, 1 Queen Bed, Lake View | In-room safe, soundproofing, free cribs/infant beds, free rollaway beds

Superior Room, 1 Queen Bed, Lake View

  • 269 sq ft
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 Queen Bed, Lake View

In-room safe, soundproofing, free cribs/infant beds, free rollaway beds

Deluxe Suite, 1 Queen Bed, Lake View

  • 753 sq ft
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

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Executive Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Novotel Lubumbashi

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (3)
The price is $146
per night
$176 total
includes taxes & fees
Mar 28 - Mar 29
Novotel Lubumbashi

About this property

Hotel Pullman Lubumbashi Grand Karavia

5-star Lubumbashi hotel with restaurant
Along with an outdoor pool, this hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a conference center are onsite. Housekeeping is available on request.
Hotel Pullman Lubumbashi Grand Karavia offers 197 air-conditioned accommodations with safes and complimentary bottled water. Satellite television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lubumbashi hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, Swedish massages, facials, and manicures and pedicures.
Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Business-related amenities at this 5-star property consist of a business center and 3 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers an outdoor pool, spa services, and a terrace. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking is available on site.

Hotel Pullman Lubumbashi Grand Karavia has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
La Bonne Table - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
HABANA - Onsite bar. Open daily.
POOL BAR - Onsite bar. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CDF 87,500 for adults and CDF 43,750 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • HABANA
  • La Bonne Table
  • POOL BAR

Things to do

  • 18-hole adjacent golf course
  • Outdoor pool
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (51 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CDF 87500 for adults and CDF 43750 for children
  • Airport shuttle fee: CDF 102000 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Karavia Hotel Lubumbashi
Grand Karavia Lubumbashi
Karavia
Pullman Lubumbashi Karavia
Hotel Pullman Lubumbashi Grand Karavia Hotel
Hotel Pullman Lubumbashi Grand Karavia Lubumbashi
Hotel Pullman Lubumbashi Grand Karavia Hotel Lubumbashi

Hotel Pullman Lubumbashi Grand Karavia Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 72 reviews
Rating 8 - Good. 41 out of 72 reviews
Rating 6 - Okay. 8 out of 72 reviews
Rating 4 - Poor. 2 out of 72 reviews
Rating 2 - Terrible. 5 out of 72 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Fabrice Mansoni

Liked: Cleanliness
The lift was not worn for a few days
Stayed 15 nights in May 2024

8/10 Good

Cyril

Business traveler
Liked: Staff & service, room comfort
Okay
It was okay
Stayed 5 nights in Oct 2023

8/10 Good

Kimberly

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
5 Star ONLY by DRC standards - this should be clear on the booking. Don’t say you’re in international hotel and then not adjust your star rating to reflect international standards. The AC in half the rooms we booked never cooled the room. The showers have broken tiles, shower drain covers, and mold. The staff are always friendly. The property is far off the road and the pool is beautiful, very deep, and very cold (refreshing). Guests are not discouraged from making rude remarks or gestures, which lessened considerably the enjoyable atmosphere. (I was properly and conservatively clothed.) The pool house showers are broken - there’s water but it sprays out of the top of the fixture, not from the shower head. There are no pool towels. And when there’s a function, it’s pretty loud and guests smoke everywhere outside rather then a specific area. On my send stay, the AC worked well, but the first stay was rough. The food buffets… breakfast. The egg station is the only food served hot. They’re are about 20 other dishes that should be warm, but we’re always cold. The lunch and dinner buffets were plentiful but you must love over cooked meats. Ordering off the menu was better, and all options are VERY expensive for what you get. Very expensive for most areas of the world, crazy for the DRC. It’s not safe to leave the property so come prepare to stay if you don’t have a local private vehicle, driver, and security. 3-1/2 stars at best
Stayed 7 nights in Aug 2023

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman was excellent.
Stayed 1 night in Aug 2023

8/10 Good

Xiaoyang

Stayed 2 nights in Jul 2023

6/10 Okay

Badarudeen

Business traveler
Room was not safe. And locking system failed Shifted to another room.
Stayed 3 nights in Jun 2023

10/10 Excellent

Pierre Cheelton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

2/10 Terrible

Craig

Liked: Amenities
Disliked: Staff & service

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The electronic system needs to be improved, the room card, sometimes work, sometimes it doesn’t I was going back and forth to the reception to get it reactivated, the same thing with the elevator, the card doesn’t always work. Please let the customer know if they book online, if it’s a classic booking, they won’t have a fridge in their room! Luckily I was moved to a room with a fridge after I complain! Thumbs up for that! Overall I enjoyed my stay and the buffet is great
Stayed 3 nights in Aug 2022

10/10 Excellent

Matala

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and organized.
Stayed 5 nights in Jul 2022

8/10 Good

Coenie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solid base and springboard to engage Lubumbashi
The rooms are tidy and clean and the people are friendly. If you do not speak French you might find it difficult to order room service. Food is good but with limited variety. WiFi works well but drops frequently and one needs to reconnect. It is a solid base to use and a springboard to engage the city of Libumbashi commercially.
Pullman Front View
Stayed 4 nights in Feb 2022

4/10 Poor

Bisanga

Disliked: Amenities, property conditions & facilities
The service need to be improved . Staffs are poorly trained and forget a lot of order at the restaurant . The overall experience from check in to restaurant was average and at best a 1 or 2 stars service
Stayed 5 nights in Sep 2021

8/10 Good

Ibrahim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business trip
Everything was fine and clean
Stayed 1 night in Sep 2021

8/10 Good

Matala

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated at an excellent location. They are trying their best to keep the place clean and net. The food was great. However, there are issues that needs to be taken seriously such as people smoking beyond the designated smoking area (rooms, buisness area, etc). Some staff are rude and not welcoming.
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 3 nights in Jul 2021

8/10 Good

Coenie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service - great food
The rooms are clean, the service professional and the food of a very high standard. At a rate of 150 USD per night it is somewhat pricy for what you get. It is safe and secure and certainly I will stay there in future.
Stayed 2 nights in Jun 2021

8/10 Good

Coenie

Business traveler
Liked: Cleanliness, staff & service, room comfort
Friendly and helpful staff.
At a cost of 150- 200 USD/ night the hotel can certainly be upgraded. The staff is friendly and accommodating and the quality of the food is truly great! Amenities are expensive.
Stayed 4 nights in Jun 2021

6/10 Okay

Coenie

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, amenities
Absolute appalling service in the dining and bar areas. Never have I had had such bad cooked fish and chips. No salt and pepper on the table. Tomato and Mozzarella cheese salad was served with gouda. I booked a double room for 2 people and had only 2 flat pillows and 1 set of towels. No TV service and the WiFi was non-existing.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was pleasant
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel overall is fine, the check-in and check-out process is a bit slow but otherwise the staff is friendly and helpful
Stayed 1 night in Feb 2020

6/10 Okay

Tolu

Business traveler
Disliked: Cleanliness
Stayed 6 nights in Aug 2019

6/10 Okay

JHW

Liked: Cleanliness, staff & service
Hotel is very noisy. Night club downstairs so guests come back to rooms early hours of the morning making noise in the passage and fighting in rooms
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central business Hotel!
Really great hotel, thank you!
Stayed 3 nights in May 2019