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Luc Hanh Vacation Packages

The room was not well maintained

From the moment we stepped on the property Julian the front desk assistant was beyond welcoming and provided us with exceptional customer service as well as the other staff. The property was very nicely maintained. They provided me a excellent experience with them.

This was a decent stay. We got a suite so we had a balcony which had a great view of the city and got us away from the noise of the street. The bed was very comfortable and clean. The balcony was super dirty when we arrived, but was looked after as soon as we mentioned it. The only knock was we had to use the biday sprayer to fill the toilet tank so we could get an appropriate flush every time.

My overall experience with Tirant Hotel at Hanoi Old Quarter was exceptional. Just to name a few areas they have impressed me: 1) I was seated comfortably, served a drink and skewer of fruits while the front desk processed my check in. The front desk staff then explained everything I needed to know professionally. Full marks for first impression! 2) Meticulous housekeeping with no visible dust and everything I needed in place. All amenities were well maintained. 3) Breakfast with wide variety of food excellent in both taste and presentation. 4) The warm and attentive service by the hotel’s staff made my experience perfect. Their F&B Manager even got me a cup of ginger tea when he saw me sneezing on my first morning there. I doubt you can find such sincere and personalised service even in international five star hotels. I also wish to thank another of their front desk staff who came to my aid when a GrabBike rider tried cheating me. He handled the situation skilfully and made that rider back off. Tirant Hotel is definitely great value for money, highly recommended for every visitor to Hanoi!