2/10 Terrible
Nicko
Aug 22, 2024
This property will not take care of you. I booked the hotel on Expedia as a last minute booking as I was on my way to Lucca from Turino which was a 3 hour drive. I was going to be checking in late and of course the small print says you have to let them know 48 hours in advance and within 2 minutes of me booking it I realized that I had booked it for the following week. So I immediately contacted Expedia and the hotel and because it was non refundable they couldn't do anything. I get it. But minutes after I just booked it. They never responded. I even hit them on WhatsApp and they responded with hello. That was it. So I had to book another room for the night that I needed with another hotel. Definitely don't go there if you need any help or replies or have a problem once you're there.
Nicko
Stayed 1 night in Aug 2024