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Art Relais

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December 2024
January 2025

Photo gallery for Art Relais

Hallway
Front of property
Desk, cribs/infant beds, free WiFi
Garden
Designer toiletries, hair dryer

Reviews

7.2 out of 10

Good

Popular amenities

  • Hot Tub
  • Breakfast available
  • Parking included
  • Pet friendly
  • Air conditioning
  • Housekeeping

Explore the area

Map
Via Castruccio Buonamici, 221, Lucca, LU, 55100
  • Walls of Lucca
    9 min walk
  • City Wall
    10 min walk
  • Piazza Napoleone
    12 min walk
  • Lucca (LCV)
    18 min drive

Room options

View all photos for Triple Room

Desk, cribs/infant beds, free WiFi

Triple Room

  • 248 sq ft
  • Sleeps 6
  • 1 Double Bed OR 1 Twin Bed

View all photos for Quadruple Room

Desk, cribs/infant beds, free WiFi

Quadruple Room

  • 301 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 Double Bed

View all photos for Double Room

Double Room | Desk, cribs/infant beds, free WiFi

Double Room

  • 248 sq ft
  • Sleeps 5
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room Single Use

Designer toiletries, hair dryer

Double Room Single Use

  • 248 sq ft
  • Sleeps 1
  • 1 Double Bed

About this property

Art Relais

Affittacamere in Lucca Historical Center
A rooftop terrace, a spa tub, and massage/treatment rooms are available at this affittacamere. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, limo/town car service, a computer station, and express check-in are onsite.
Art Relais offers 6 accommodations with designer toiletries and hair dryers. This Lucca affittacamere provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested. Cribs/infant beds (surcharge) are also available.
Recreational amenities at the affittacamere include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Art Relais features a spa tub, a rooftop terrace, and barbecue grills. A computer station is located on site and wireless Internet access is complimentary. For a surcharge, an airport shuttle (available on request) is offered to guests. This business-friendly affittacamere also offers multilingual staff, ski storage, and tour/ticket assistance. Limo/town car service and wedding services can be provided. Onsite self parking is complimentary. Guests can use the health club at a partner property.

Art Relais has designated areas for smoking.

Full breakfasts are available for a surcharge.

Languages

English, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free train station pick-up shuttle
  • Ski shuttle nearby
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Full breakfast available for a fee: EUR 5 per person

Things to do

  • Bicycle rentals
  • Scooter/moped rentals
  • Segway rentals/tours
  • Ski storage
  • Spa tub

Family friendly

  • Crib (surcharge)
  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • In-room massages
  • Spa treatment rooms
  • Turkish bath

More

  • 1 building
  • 2 floors
  • Built in 1900
  • Designated smoking areas

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7 PM
Express check-in available

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for EUR 15 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 5 per person
  • Airport shuttle fee: EUR 60 per person (one way)
  • Crib (infant bed) fee: EUR 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Leone di Sant' Anna
Leone di Sant' Anna Bed & Breakfast
Leone di Sant' Anna Bed & Breakfast Lucca
Leone di Sant' Anna Lucca
Art Relais Condo Lucca
Art Relais Lucca
Art Relais
Art Relais Lucca
Art Relais Affittacamere
Art Relais Affittacamere Lucca

Art Relais Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 27 out of 181 reviews" "
Rating 8 - Good. 80 out of 181 reviews" "
Rating 6 - Okay. 46 out of 181 reviews" "
Rating 4 - Poor. 19 out of 181 reviews" "
Rating 2 - Terrible. 9 out of 181 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

David, Beaverton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looked good online, but not close up
The site said that it was three star. It was really a one star. You could tell that the building was once really nice place to stay. But the owners have not kept up the building. Poor paint, cracking walls, and the floors badly need refinishing. The room had dated decor, and there was a strange sliding door to the bathroom, which did not totally cover the doorway. The entire room was poorly cleaned, with gum under one of the lamp shades, hairs in the bathroom and on the plate, and the plastic (yes, plastic!) mugs had lipstick residue from the last user. The receptionist was very helpful with check in, and some advise on what to go to in the town, but was not in the building at check in. The A/C did not work, and was not fixed in the time we were there. It has so much potential, and all of the pieces are there, but there needs to be a lot more detail in the cleaning, upgrading, and decor. The room did have a small fridge, which did make it easy to keep food. I would not stay here again until I thought that the problems were rectified.

8/10 Good

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
I thought the hotel was very pretty and the staff were great. The air conditioning in the room was not great though. The centre of Lucca was within an easy walking distance.

6/10 Okay

emyr, wales

Liked: Staff & service
10 days in Lucca
a few problems with he room/no bathroom light &they were unable to fix it/toilet seat would not stay up/staff friendly & obliging/owner not friendly/full payment had been taken from my credit card before my arrival/I was going to pay cash/as a result 15euros were added to my card statement/poor arrangements for checking in/no reply when I telephoned/convenient for city /could be a much better b&b/ unsuitable for anyone with mobility problems/no lift/steep stairs

6/10 Okay

Sedge63, Darlington, England

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean
We have stayed here several times over the last 7 years and I would have to say it is not as good as it used to be. Staff are very friendly and check-in was quick. The room on the first floor was basic but had clean linen and a comfy bed. Breakfast was extremely basic and when we left we went for a decent coffee and pastry at a cafe bar round the corner. It is located on a side street outside of the city walls but quick and easy to walk into central Lucca.

8/10 Good

Jordan, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge rooms, great value
This hotel was great, the room was huge and really nice. It didn't even feel like a hotel, more like a mini-house. It was walking distance from the city centre and was in a good neighbourhood. The breakfast in the morning was homemade and really good and in the cute courtyard. The staff was very helpful and friendly as well. I'd recommend it to anyone!

8/10 Good

Debbie & Peter, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We arrived In Lucca using the train from Pisa. We walked from the station to the hotel along the Lucca walls which took about 15 mins which was lovely. The hotel is in a great location only taking 5 mins to walk into Lucca. The staff were very helpful and friendly. The rooms were very clean and comfortable. Bedding and towels changed daily. Breakfast was good your typical continental. We would use this hotel again as it made our stay enjoyable.

4/10 Poor

karen, san francisco

Disliked: Staff & service
Good rooms but the owners don't really care.
There's no reception that is open. Hard to find. Had to call for them to open the door. When I got to the hotel early they informed me the room wasn't ready to come back at 2pm. When I came back at 2 the staff lady (who was the nice one) told me that actually I was in another hotel a few blocks away. I clearly reserved the leoni hotel and had the reservation printed out. She then called the owner who told her that no I was in the other hotel. I had to explain that I booked based on location and pictures and that I didn't feel comfortable going somewhere else I didn't know and had never seen. She called him again and this time he told her to give me room no. 1. The room was nice and comfortable. It was somewhat clean. The floors needed a little mopping.. But fine. After all day walking around I came back to the hotel and there was some sort of party going on the backyard. Some people singing really loud. I didn't complain until it was about 11:30pm and someone started playing some kind saxophone.. Right under my door that opened to the small backyard. When I called the number I had for the reception (because there is no "reception") the owner picked up. Took them about an hour to stop the noise and turns out it was him and his family/friends who were in the backyard.. I'm not sure what he's thinking but it didn't feel that he took his business seriously. Oh and the breakfast is not included in this B&B..(what????) should not be called b&b at all.

8/10 Good

Sandi, Albany, West Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Comfortable, with all requests being attended to straight away! Lovely, stylish hotel, but brekky was a bit sporadic.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Great location to Historic Center, 5 minute walk. Very clean, great breakfast, very nice staff. Good bed and bathrooms, free parking. It has it all.

8/10 Good

levace, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Hotel for Old Lucca town
We had a nice room in "Attic" with nice old beams etc, Nicely fitted out and for what we paid V Nice, They can organise Bikes, which is by far the best way to see the town. Breakfast ok, Internet ok, All in Very nice

8/10 Good

Glammo, U

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, rustic and so convenient
Just five minutes walk from Lucca city walls. On street parking - free down one side of the road. Our downstairs room (no.2) opened onto a communal terrace. Very high ceiling, air conditioning, refrigerator & kettle in the room. Breakfast - croissant, cereal, melba toast etc. then coffee, tea and juice or water served in a basement room a bit like a wine cellar! Clean room, all electrics worked, wifi okay.

10/10 Excellent

Meredith, Washington State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, room clean and comfortable

6/10 Okay

Robert, Newquay

Liked: Cleanliness
Disliked: Room comfort
basic hotel
Room very basic and simple. No information (code) for Wifi given. There's a walk into town of approx 15 minutes. The road in front of the hotel is strongly frequented by ambulances/polices cars. So prepare yourself to listen to the siren at any time.

10/10 Excellent

Ginka, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very nice stuff
The hotel is a short walk to the information office and the old town. The stuff was great. I overslept for breakfast but they left my everything waiting for me. You do have to pay for breakfast which I am not sure it was worthed the 6euros.

8/10 Good

Keys, Sydney, NSW, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Cheap B&B close to Lucca
Very nice B&B, close to Lucca walled city. 5 mins walk max. Stayed on top floor with beautiful wooden beams. Comfortable and clean room. Shower is in room which may put some off but was fine for us. Office has limited hours, and breakfast was not included in out rate and we chose to have it in the city. Everything done on check in and office was not open when we left at 10, so left keys in door when leaving. Owners live down stairs so was able to leave our luggage in the locked office and pick it up at 12 prior to leaving Lucca.

4/10 Poor

Debi, Mexico

Disliked: Cleanliness, staff & service
Great location, but that's it!
It might say B n B but if you want breakfast it costs an extra 5€. We had # 4 with a king bed, and bunkbeds. The kingbed is worn flat on the sides and still high in the center so it is like sleeping on a little hill. Which is too bad because it was a very comfy mattress. Wifi is terrible, we were rarely with service, or the signal strength was so weak we couldn't access internet or send/receive email. Property is completely unmanned after about 6pm, until service staff who come in about 7am. When we arrived about 4pm another couple was standing on the stoop in the rain and had been waiting 40+ minutes for someone to come let them in. Our fridge didn't work, and the shower head attachment was broken so that you had to hold it with one hand and shower with the other, thankfully my hubby was able to repair it. Property is basic and economy. Tiny shower with 11 inch opening. There was ample hot water, and little squeeze packets of shampoo were available. Property is a smoking property even though they say the 'rooms' are non smoking. Consequently you frequently have smoke smell in your room, especially if like our room the a/c won't blow and you need the windows open. Have no clue what the breakfast is like since it is served on the patio and I refused to walk through the smokers to check it out. Location is convenient to city walls and historic city. Nice neighborhood with restaurants and food store. Eva, super sweet and helpful. I would not return to this BnB.

6/10 Okay

Kathy, Baltimore

Good for a one night stay
Hotel was very convenient to Lucca and that's what we wanted. Everything was fine, but nothing to write home about and certainly not someplace you'd want to hang around. But we had limited time to see Lucca, which was fantastic, and this hotel was in a good location and was very inexpensive.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good location, pity about the hotel
The hotel was clean and the staff were really, really nice (couldn't speak very much English but shame on us for not speaking Italian). However, Room 108 is tiny, beams which you hit your head off, window shutter doesn't work properly, shower you have to use one hand to hold it (also cublcle tiny). Sorry, wish could give a better review.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

PGB059, NJ

Liked: Cleanliness
Disliked: Staff & service
Close to Lucca
The hotel is relatively basic with few services, but the location is great being so close to the walled city of Lucca, it is clean and there is plenty of free parking in the surrounding streets. I would avoid the breakfast as it is average plus there is a great cafe just around the corner.

6/10 Okay

Francesca, London

Liked: Cleanliness
Great location in Lucca
Great location as 5 minutes from one of the entrances to Lucca. Very little english spoken by staff, but still helpful. Room was very big, but the tiniest shower. Even my skinny husband found it hard to shower. Considering the bathroom/room was fairly spacious, they should really consider putting in a bigger shower. Despite the shower, excellent location for the price paid, as hotels within the walls a lot dearer.

6/10 Okay

Garima, Germany

Liked: Cleanliness
Great location, decent accommodation
The hotel location is at an excellent location, within a short walking distance of the city center. The area is not very touristy and one can enjoy coffee shops and bakeries with other locals. The rooms are comfortable, nothing great and the breakfast is sparse. I would recommend eating at one of the coffee places nearby. The staff are nice and accommodating. Overall a nice experience. Great value for money.

8/10 Good

Sabs, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Lots of character!
This is a beautiful hotel. We stayed in room 9 on the top floor, which is a beautiful romantic bedroom with a kingsize bed, orthopaedic mattress and gorgeous wooden beams. The bathroom and shower were very clean (although the shower was in the actual bedroom, which I wasn't a fan of). We arrived at the hotel at 1pm but found it difficult to find where reception was as it was inside the building, not 3 metres away as suggested by the sign outside. Once in reception, it was easy to check in and as we were early and our room wasn't ready, staff gave us a room that was already made, which was really helpful. You can choose to have breakfast there (it is 5 euros per person) but we didn't so I can't unfortunately comment on the food. When we checked out in the morning, no one was at reception and I couldn't find anyone in the breakfast room. We started to worry a bit as we had to rush to get our train. After 5 minutes, someone arrived so we checked out successfully. Friendly staff. Would recommend for a short stay and particularly for couples as it's very beautiful and romantic!

6/10 Okay

pat, grimsby lincolnshire

Disliked: Staff & service
ok for an overnight stay, not for any longer
on arrival mid afternoon we couldnt gain access to the property, which we found a bit disturbing, a lady from a nearby launderette finally got the owners on the phone and we were let in.The person we spoke to at the hotel was not interested on our arrival, just handed keys over, we never saw anybody else during our five night stay, only the young girl dealing with the buffet breakfast in the mornings, she was very nice,maid service was ok, she was nice too.Overall i personally would not stay here again, the room itself was ok but all the property needs a good clean!!!!

6/10 Okay

Curt, Tennessee, USA

Liked: Cleanliness
Disliked: Staff & service
Good location
Had difficulty with the wifi. No parking except on the street. Good for visiting the walled city.