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N°15 Santori Luxury Hotel

3.0 star property

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Interior
Interior
Interior
Flat-screen TV
Premium bedding, minibar, in-room safe, desk

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
  • Room service
  • Pet friendly
  • Housekeeping

Explore the area

Map
Via Del Gallo, 15, Lucca, Tuscany, 55100
  • Piazza Napoleone
    ‪2 min walk‬
  • Cathedral of St Martin
    ‪2 min walk‬
  • Piazza San Michele
    ‪3 min walk‬
  • Lucca (LCV)
    ‪21 min drive‬

Room options

Junior Suite

  • 603 sq ft
  • Sleeps 4
  • 1 Queen Bed

Deluxe Double Room

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Double or Twin Room

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Superior Double Room

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Apartment

Superior Apartment | Premium bedding, minibar, in-room safe, desk

Superior Apartment

  • 700 sq ft
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

Similar properties

Reception

Royal Victoria Hotel

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Parking available
3.9 out of 5, Good, (1000)
The price is $122
per night
$140 total
includes taxes & fees
Mar 7 - Mar 8
Royal Victoria Hotel

About this property

N°15 Santori Luxury Hotel

3-star hotel in Lucca Historical Center
This hotel features a bar/lounge, a snack bar/deli, and a meeting room. Free continental breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
N°15 Santori Luxury Hotel offers 7 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This boutique hotel also offers tour/ticket assistance, a garden, and concierge services.

A complimentary continental breakfast is served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden

Accessibility

  • No elevator

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • In-room dining only
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train, taxi, foot.

Renovations and closures

The property is closed between October 23 and December 31.

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 25 (2297 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Set meals are served in guestrooms only (no menus or public dining)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

N.15 Santori Luxury Home Hotel Lucca
N.15 Santori Luxury Home Hotel
N.15 Santori Luxury Home Lucca
N15 Santori Luxury Home Hotel
N°15 Santori Hotel Lucca
N.15 Santori Luxury Home
N°15 Santori Luxury Hotel Hotel
N°15 Santori Luxury Hotel Lucca
N°15 Santori Luxury Hotel Hotel Lucca

N°15 Santori Luxury Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 26 out of 29 reviews
Rating 8 - Good. 3 out of 29 reviews
Rating 6 - Okay. 0 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opulence and Luxury
We loved Santori N15. Excellent location easily walkable with rolling cases from the station. Beautiful inside - just stunning. We had the Puccini room and very grand it was too. Caterina could not have been more helpful, sorting luggage, breakfast in our room and restaurant bookings. This is such a lovely place to stay and close to all the main attractions! Tourist information in the square near the station hires electric scooters to whizz around the city walls! Do consider staying here for opulence, beauty and a real sense of luxury.
Stayed 2 nights in Oct 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Boutique Hotel
very cute boutique hotel centrally located in lucca. the staff was extremely helpful and went above and beyond in helping us explore the city
Stayed 1 night in Sep 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived very late but reception stayed open just for us. We were made very welcome and could not fault the hotel. Would definitely stay again if visiting Lucca
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this beautiful history boutique hotel for your stay in wonderful Lucca. it is very small and personalized service. Common areas and our room were very uniquely designed, furnished and decorated. All features are historic but modern. The location is perfectly centered for exploring Lucca. The only downside is that if you are driving there is not parking nearby and it is somewhat hard to get to the hotel and load and unload your vehicle. We decided on departure to just take a cab to the parking garage rather than drive the car to load up at the hotel.
Stayed 2 nights in Aug 2019

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful blending of old and new. The staff were wonderful
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look at Lucca
It was a last night stop over prior to flight home . The hotel staff were efficient at check in. Our bags were put in our room before we we returned as we had checked in before 1 pm Lucca was a delight
Stayed 1 night in Jun 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVELY
Beautiful property in an ideal lcoation
Stayed 2 nights in Jul 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
This is a wonderful boutique hotel. It is well decorated, the rooms are plenty large and public areas are nice. The breakfast was well done, although a shade towards continental. Our only complaint was that the air condition system had not been turned on for the summer (and it needed to be). We were forced to open our windows which both let flies in and exposed us to the next door neighbors having a late night drinking session.
Stayed 2 nights in May 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
If was a beautiful place. I wish we had more time. Staff excellent. Great place to stay.
Stayed 2 nights in May 2018

10/10 Excellent

Igors

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
A beautiful hotel in a great location. We were surprised at the size of the room. Breakfast was lovely and we received some really good tips about what to see in the city.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Lucca
Great central location in the old town of Lucca. Beautiful decor. Quiet and spacious. Fabulous breakfast. Great shower!
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful redesign of classic hotel. Large, expansive rooms, excellent staff.
Stayed 2 nights in Aug 2017

10/10 Excellent

Elaine, Mid Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tastefully furnished boutique hotel.
We received a warm welcome and recommendations regarding sights, activities and restaurants in Lucca. The hotel was well appointed and beautifully furnished. Due to its size, the hotel felt exclusive and was very peaceful. It was well-located within Lucca's walls and within easy walking distance of all sights and amenities, including the railway station. We would love to return to this beautiful hotel!
Stayed 3 nights in Jul 2017

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible!!!!
We were extremely happy with the hotel and everything included ! Everyone was very nice and the rooms are incredibly big and beautifully decorated. Best place to stay in Lucca in our opinion. Outstanding overall
Stayed 1 night in Jun 2017

10/10 Excellent

Ilhan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new fantastic Small boutique hotel.
Very elegantly decorated.. great hospitality.. brill and staff.. we were amazed..
Stayed 1 night in May 2017

10/10 Excellent

Carsten, Köln

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage im Zentrum. Man fühlt sich wie in einem kleinen Schloss. Individuell gestaltete Räume. Super Frühstück.
Stayed 2 nights in Jul 2020

10/10 Excellent

Thais

Liked: Staff & service, property conditions & facilities, room comfort
Très jolie bâtisse
Magnifique bâtiment ! Chambre très confortable et joliment decorée, espaces commun superbes, personnel à l'écoute Seuls bémols: télécommande de la télé très sale et douche avec peu d eau le soir, petit déjeuner avec des croissants industriels du supermarché... si non, excellent hotel, je recommend
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ho soggiornato nella camera Bohème, bellissima! Sembrava di essere in un castello del 1400 ma con tutte le comodità moderne. Ottima accoglienza e colazione. L'albergo è situato in posizione centrale, all'interno delle mura di Lucca, quindi ideale per chi voglia visitare la città. Se proprio devo trovare un appunto...in quella camera, il wifi funzionava con molta difficoltà, nel resto dell'albergo invece nessun problema. Comodo anche se si vuole uscire la sera: viene lasciato il codice di accesso, così si è pienamente autonomi. Assolutamente consigliato!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel fica muito bem localizado, a decoração é muito bonita e o atendimento impecável!
Stayed 1 night in Oct 2019

10/10 Excellent

Niels Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einmaliges Zimmer (Nr. 2 im 1.Stock)
Zimmer gigantisch groß, vor allem hoch. Früherer Check-in kein Problem. Im Haus absolut ruhig, lediglich Geräusche von der Straße früh morgens (Straßenreinigung).
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Federica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018