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Hotel Napoleon

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Napoleon

Free buffet breakfast
Front of property
Minibar, in-room safe, desk, blackout drapes
Restaurant
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Pet friendly
    Pet friendly
  • Room service
    Room service

Explore the area

Map
Viale Europa,536, Lucca, Tuscany, 55100
  • Walls of Lucca
    14 min walk
  • Piazza Napoleone
    15 min walk
  • Teatro del Giglio
    16 min walk
  • Lucca (LCV)
    13 min drive

Room options

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, blackout drapes

Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, blackout drapes

Standard Double or Twin Room

  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed

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Room

EXE Toscana

Parking included
Free WiFi
Air conditioning
Gym
4.2 out of 5, Very Good, (766)
The price is $61
per night
$74 total
includes taxes & fees
Dec 8 - Dec 9
EXE Toscana

About this property

Hotel Napoleon

4-star hotel in Lucca Historical Center
A bar/lounge, coffee/tea in a common area, and 24-hour room service are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
Hotel Napoleon offers 56 accommodations with minibars and safes. Satellite television is provided. Bathrooms include bidets, complimentary toiletries, and hair dryers. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and 3 meeting rooms. This business-friendly hotel also offers multilingual staff, a garden, and coffee/tea in a common area. Onsite self parking is complimentary.

Hotel Napoleon has designated areas for smoking.

Guests are offered a complimentary buffet breakfast.
24-hour room service is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Mountain biking
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Garden

Accessibility

  • 10 steps to reach entrance
  • No elevator

More

  • 5 floors
  • Banquet hall
  • Built in 1964
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Napoléon Lucca
Napoléon Lucca
Napoleon Lucca
Napoleon Hotel Lucca
Napoleon Hotel
Hotel Napoléon
Napoleon
Hotel Napoleon Hotel
Hotel Napoleon Lucca
Hotel Napoleon Hotel Lucca

Hotel Napoleon Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 98 out of 346 reviews" "
Rating 8 - Good. 148 out of 346 reviews" "
Rating 6 - Okay. 71 out of 346 reviews" "
Rating 4 - Poor. 23 out of 346 reviews" "
Rating 2 - Terrible. 6 out of 346 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the staff and breakfast! Also even though I was in a “single” room, the bed was large and comfy.
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The desk staff were very helpful snd friendly
Stayed 2 nights in Apr 2024

8/10 Good

Philip, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Charmaine

Stayed 1 night in Aug 2022

10/10 Excellent

domenico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremley helpful. Room was spotless & maintained daily .Breakfast very good variety & choices including lovely fresh fruit salad.. Only down sides was just set back fron a very busy main road & the hotel had a petrol station either side of it but it was so easy to walk to the old Town from there and the views of all the surrounding Tuscan hills made up for it we both said that we will defiinatley go back again . The hotel does not have swimming pool so missed not having a swim there but we took a 40 minute bus ride to Vevechia beach so swam there .
Stayed 4 nights in Jun 2019

8/10 Good

vimla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Enrique, Napa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Rosita, Ca

Liked: Cleanliness, staff & service
Convenient location to freeway and only 5 min drive to old town Lucca. The staff were very friendly and helpful. The shower was too small and the room was tiny.
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds are so hard we could not get a good sleep and werr stiff and sore in morning. If you like a super hard bed then this will be fine for you.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Dan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Nice hotel, very pleasant staff. By a main road but still quiet inside. Had a good stay.
Stayed 3 nights in Jul 2018

4/10 Poor

Roya, lucca, Italy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The wifi doesn’t even reach my room. There is hair in my shower and I haven’t used it. The bed is as hard as a rock. When you ask about the wifi they tell you it’s your device. No AC, they have a tiny bit of air coming into your room, and there’s not even a phone to use in the hotel room Don’t come here
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room With A View (and a bathtub)
My travel plans in Lucca had changed at the last minute, and I needed to book an extra nights stay. I could not book another night at my chosen hotel, so I chose Hotel Napoleon fort its price and proximity. I could not have been more pleased. The room was very clean, and the shower/tub combination was a welcome upgrade to the "phone booth showers" I was accustomed to. The small balcony had table, and a wonderful view of the hills to the North and West. The louvered patio gate gave a feeling of security, while giving control of light and ambient noise. Phone, WiFi, large flatscreen TV, refrigerator, and in-room-safe were also advantages worth noting. The staff was friendly, and extremely helpful when re-booking canceled flights and travel plans. The breakfast buffet was generous, with a good variety of fresh fruits, breads, and proteins. The bar area and lounge are a bit spartan, but the overall feel of the hotel is modern and uncluttered. While the hotel is a walkable distance from the train station, lack of sidewalk space might make a taxi a worthwhile investment. There are a few restaurants close by, but the hotel's location on a busy roadway make extended walking a bit of a chore. Hardly a fatal flaw. Wished I had chosen Hotel Napoleon to begin with.
Stayed 1 night in May 2018

4/10 Poor

Lynn, London

Liked: Cleanliness
A bit disappointing
There was a problem with insanely loud music from adjacent bar, Nelli's and from motorway. Had requested quiet rooms. Didn't get them.Nightmare karaoke from bar still ongoing at 12.30am, so we were moved (with a certain amount of annoyance from receptionist on duty) from very large and comfortable rooms to tiny rooms at back. No real apologies. Quiet solution, but inferior rooms, so disappointing experience. Hotel in legal action against bar, which is taking time, so no solution imminent. Good breakfast and some helpful staff. Not all of them. Some receptionists harassed and defensive and said they were understaffed. Lovely chambermaids. Location not brilliant. Distance from main walled city not bad (12-14 mins walking slowly), but a bit too far to go back and forth several times per day, if you wanted rest and change of clothing.
Stayed 7 nights in Sep 2017

8/10 Good

Ron, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, helpful friendly staff
Outside of the walled town of Lucca, but a manageable walk to both the station or the town centre.
Stayed 5 nights in Jun 2017

8/10 Good

Jack

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location.
Ideal location for a few nights, close to the walls, but the hotel it's self is a little bit tired.

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness
Excellent breakfast, tired rooms
We booked a small double room with a balcony and requested a top floor room. When we saw the room (on the 4th floor) we were disappointed as it was very small and the wallpaper was peeling and the balcony only had space for one chair. We expressed our dissatisfaction to the lady on reception and she gave us the key to a similarsized room on the first floor. This was better decorated but as we had specifically requested a room on the upper floors again it didn't suit. feeling very apologetic we returned the key and asked if it was possible to upgrade. We were then shown a triple room on the top floor. This was a lot bigger and had a good bathroom with bath and shower. It was very dated and the carpet was something that would have been used in the UK 50 years ago and needed a good vacuum. However it was the best option so we took it. Having had this initial experience we were not expecting much from the breakfast but were very pleasantly surprised. Every conceivable cereal, fresh fruit salad, yogurt; scrambled eggs, boiled eggs, ham, salami, cheese; bread, pastries and coffee or tea and serviced by 2 lovely helpful ladies. Overall the hotel looks as though it is being modernised from the bottom up with the ground floor reception, lounge and dining room and the first floor already being done and the upper floor waiting

10/10 Excellent

tony, alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel was a little difficult to get there but once there great.the free bikes was a nice touch

6/10 Okay

Verified traveler

Liked: Cleanliness
Clean. Well presented. On a very busy road. Be careful of the slippery floor in tile shower

10/10 Excellent

Viv, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money hotel
We stayed at hotel for a week and had a wonderful balcony to sit on at night with a fabulous view. Room quite small but adequate for our needs and very clean. Staff all very friendly and helpful and breakfast good value for money. Hotel used by travellers and business men for short stays usually. About 15 minute walk from centre of Lucca but very handy for road network.

4/10 Poor

Jay, scotland

Disliked: Property conditions & facilities, room comfort
Nothing like a four star hotel
Terrible position-20 mins walk from old town but right on main road so very noisy night and day. Also noise of social events very late at night Room dull, no natural light. Wifi not working nor heating nor air conditionig. To get a drink you had to go through reception as bar usually not staffed. The whole place was rundown and undermanned.

6/10 Okay

Deborah, Annette & Gary - Oviedo, Florida

Liked: Cleanliness
Disliked: Room comfort
We arrived Saturday, April 23, 2016, without a reservation and was told that no rooms were available. The front desk clerk (male)that the hotel was sold out. We requested recommendations for other hotels in the area and was given a couple of phone numbers to call. None of the other hotels had rooms. The desk clerk heard our difficulty and found 2 rooms available in the hotel after all. Not certain why he refused us initially so I am torn between being annoyed that he lied about no availability but happy that he decided to open empty rooms for us to rent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple / Good place
Easy to find. Clean, comfortable, good service and breakfast. We had a balcony that we enjoyed. WiFi was poor.