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Hotel Des Balances

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Des Balances

Exterior
Porch
Hypo-allergenic bedding, minibar, in-room safe, desk
Romantic Suite, 1 King Bed, Balcony, River View | Hypo-allergenic bedding, minibar, in-room safe, desk
View from property

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly

Explore the area

Map
Weinmarkt, Lucerne, LU, 6004
  • Lucerne Town Hall
    1 min walk
  • Fondue House Du Pont
    1 min walk
  • Lucerne (QLJ-Lucerne Train Station)
    8 min walk
  • Emmen Air Base (EML)
    11 min drive

Room options

View all photos for Romantic Suite, 1 King Bed, Balcony, River View

Romantic Suite, 1 King Bed, Balcony, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Romantic Suite, 1 King Bed, Balcony, River View

  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room, City View

Triple Room, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room, City View

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, River View

  • 323 sq ft
  • River view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Queen Room For Single Use, City View

Queen Room For Single Use, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Queen Room For Single Use, City View

  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room, River View

  • 269 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room, City View (Queenroom)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View (Queenroom)

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double or Twin Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room, City View

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, River View

Double or Twin Room, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room, River View

  • 215 sq ft
  • River view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, River View

Junior Suite, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, River View

  • 334 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Hot Tub, River View (with Balcony)

Suite, Hot Tub, River View (with Balcony) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Hot Tub, River View (with Balcony)

  • 538 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite with Sofa Bed

Junior Suite with Sofa Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sofa Bed

  • 334 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

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The price is $567
per night
$599 total
includes taxes & fees
Jan 1 - Jan 2
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About this property

Hotel Des Balances

4-star hotel in Old Town Lucerne
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Additionally, valet parking, a business center, and conference space are onsite.
Hotel Des Balances offers 56 air-conditioned accommodations with iPod docking stations and minibars. Televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1970 square feet (183 square meters) include conference space. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Hotel Des Balances is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Restaurant Balances - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Balances Lounge - This bar serves light fare only. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (CHF 35 per night)
  • Valet parking on site (CHF 33 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Balances Lounge
  • Restaurant Balances

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,970 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • On a river
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 25 per pet, per day
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 70.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 35 per person
  • Self parking fee: CHF 35 per night
  • Valet parking fee: CHF 33 per day (in/out privileges)
  • Pet fee: CHF 25 per pet, per day
  • Rollaway bed fee: CHF 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Des Balances
Des Balances Lucerne
Hotel Des Balances
Hotel Des Balances Lucerne
Des Balances Hotel
Hotel Balances Lucerne
Hotel Balances
Balances Lucerne
Des Balances Hotel
Des Balances Lucerne
Hotel Des Balances Hotel
Hotel Des Balances Lucerne
Hotel Des Balances Hotel Lucerne

Hotel Des Balances Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 606 out of 777 reviews" "
Rating 8 - Good. 136 out of 777 reviews" "
Rating 6 - Okay. 20 out of 777 reviews" "
Rating 4 - Poor. 7 out of 777 reviews" "
Rating 2 - Terrible. 8 out of 777 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Stayed 3 nights in Aug 2024

10/10 Excellent

Kimberly Lanae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Excellent food. Highly recommended.
Stayed 3 nights in Sep 2024

10/10 Excellent

Catherine, Bellaire

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel des Balances is a beautiful hotel with a wonderful restaurant and helpful staff. Their location is convenient to the train station and the center of Lucerne. I would highly recommend Hotel des Balances
Stayed 2 nights in Aug 2024

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strongly recommend a room on the water. The staff were amazing, the location is fantastic, and convenient to all dining options.
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Get a river view, grab a drink and sit on your balcony. Very comfortable with a great staff.
Stayed 2 nights in Aug 2024

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Good location.
Enjoyed the Hotel and especially the location. Walk to the train station and a short walk to the old town and the attractions. Expensive for what you get.
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Stayed 3 nights in Jul 2024

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place with the worst WiFi at a nice hotel I’ve ever experienced.
Stayed 2 nights in Jul 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights and enjoyed the views, comfortable bed and attentive staff. We appreciated the water and ice machine on each floor and air conditioning. The umbrella came in handy a few times too. We would definitely stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Dipali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Justine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, beautiful building, good food
Stayed 1 night in Jul 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel - in the center of Old Town. Clean, spacious room with a River view & balcony. Staff was helpful with my questions when planning excursions and coordinating dinner reservations at Balances. Highly recommend!
Stayed 3 nights in Jul 2024

2/10 Terrible

Lilly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you value sleep! 2 star at best!
Avoid at all cost! No a/c, no screens on windows, but if you open a window to avoid a cramped, hot room, you have no privacy from the street. Close blinds and shades for privacy, the room gets overheated. Glass bathroom wall offers limited privacy and lights up the room if one goes to the bathroom in the middle of the night. Old and grungy carpeting and concrete bathrooms with no tiles Service is awful in the breakfast room and front desk, nasty staff - no manager on duty on weekends if you have a problem, so you deal with clueless kids on duty. Avoid, avoid, avoid!
Stayed 1 night in Jul 2024

10/10 Excellent

Floro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, location and staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Layla

Stayed 3 nights in Jun 2024

10/10 Excellent

Roger

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great stay in Lucerne. Beautiful hotel and wonderful service. We booked a day trip from the front desk to Mt Pilatus which was very memorable. The room and the view from the balcony was incredible. Breakfast was flawless each morning with dedicated service to make the stay special.
Stayed 4 nights in May 2024

10/10 Excellent

Virupaksha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel
Stayed 2 nights in May 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very centrally located, making everything you want to see very walkable. The restaurant/bar/lounge was lovely too and the welcome glass of prosecco was a nice touch.
Stayed 2 nights in May 2024

10/10 Excellent

Kathryn

Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property that is well maintained and professionally managed.
Stayed 3 nights in Apr 2024

10/10 Excellent

rhonda

Stayed 3 nights in Apr 2024