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Hotel Luzernerhof

4.0 star property

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Photo gallery for Hotel Luzernerhof

Interior
Triple Room | 1 bedroom, in-room safe, free WiFi, bed sheets
Lounge
Classic Penthouse | Private kitchen | Espresso maker
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
Alpenstrasse 3, Lucerne, 6004
  • Chapel Bridge
    ‪6 min walk‬
  • KKL Lucerne
    ‪8 min walk‬
  • Swiss Transportation Museum
    ‪3 min drive‬
  • Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Single Room

Single Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Single Room

7.8 out of 10
Good
(13 reviews)
  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Triple Room

  • 161 sq ft
  • Sleeps 2
  • 3 Twin Beds

View all photos for Double Room

Double Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Double Room

8.6 out of 10
Excellent
(55 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Classic Penthouse

Classic Penthouse | 1 bedroom, in-room safe, free WiFi, bed sheets

Classic Penthouse

8.0 out of 10
Very good
(3 reviews)
  • 753 sq ft
  • Lake view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About this property

Hotel Luzernerhof

4-star hotel in Old Town Lucerne
A bar/lounge, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance.
Hotel Luzernerhof offers 64 accommodations with espresso makers and safes. 28-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Hotel Luzernerhof features a terrace, tour/ticket assistance, and concierge services. Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink.

Hotel Luzernerhof is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Regina Bar - Onsite bar. Open daily.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (CHF 30 per day)
  • Onsite parking available only on request

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: CHF 20 for adults and CHF 15 for children
  • A bar/lounge

Restaurants on site

  • Regina Bar

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (24 inch wide door)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.1 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.8 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CHF 20 for adults and CHF 15 for children
  • Nearby parking fee: CHF 30 per day (328 ft away)
  • Pet fee: CHF 20 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Luzernerhof Lucerne
Hotel Luzernerhof
Luzernerhof Lucerne
Luzernerhof
Luzernerhof Hotel Lucerne
Hotel Luzernerhof Hotel
Hotel Luzernerhof Lucerne
Hotel Luzernerhof Hotel Lucerne

Hotel Luzernerhof Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 275 out of 655 reviews
Rating 8 - Good. 237 out of 655 reviews
Rating 6 - Okay. 86 out of 655 reviews
Rating 4 - Poor. 36 out of 655 reviews
Rating 2 - Terrible. 21 out of 655 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vinal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lot of fun. The properly has old Swiss architecture that we absolutely loved. high quality upgraded beds and bathrooms that made the trip super comfortable.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great as a solo traveler. Easy to find. Bus stop right out front that takes you directly to the train station, old quarter or Kriens to visit Mt. Pilatus. Great location. Clean and convenient!
Stayed 4 nights in Apr 2025

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

ATHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a decent experience only problem was noise there were some construction going on in a nearby building. Decent nevertheless
Stayed 2 nights in Mar 2025

8/10 Good

Kelsey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern and clean and the location was great. The only complaint was that the lobby and hallways (even on the 4th floor) smelled like cigarette smoke throughout the day. Thankfully the room did not.
Stayed 2 nights in Mar 2025

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great,my room was wonderful. Small but pretty,has a window.Love the modern decor.The staff was super kind.I cant wait to go back.
Stayed 1 night in Mar 2025

6/10 Okay

ricky

Liked: Staff & service, property conditions & facilities, room comfort

Cigarette smoke drifting through the hotel

We found the staff to be nice check in and check out. We’re very efficient. The breakfast was good. The room was comfortable and clean. I did have one major complaint with the Hotel and brought it up with management. They did say they are working on it. they have a smoking bar Off of the lobby, but the smoke does not stay contained to that area. The lobby smelled heavily of stale cigarette smoke, and the smell drifted all the way up to the fifth floor through the open stairwell when we would open our door cigarette smoke would fill our room until we could air it out as being somebody that does not smoke and does not have any smokers in my household and because of our state laws in California, my exposure to cigarette smoke is minimum so this was very annoying
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Leana

Stayed 4 nights in Dec 2024

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

NIRAJ

Stayed 1 night in Jan 2025

8/10 Good

Cristina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location is perfect, rooms renovated and comfortable.
Stayed 3 nights in Dec 2024

8/10 Good

GEMMA, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. Near the train station. The place is clean and staff were helpful. The issue I have is the Wifi and the smell of smoke as you enter the lobby and thus go to the hallway. Fortunately it doesn’t go through the room
Stayed 3 nights in Dec 2024

4/10 Poor

robin

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Smell of cigarette smoke everywhere

The entire hotel stinks of cigarette smoke from the bar/smokers lounge in the lobby area. As a non-smoker, this is almost unbearable. It's disgusting. Will not stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for all things Lucerne

Walking distance from train station. Located in a very accessible area of Lucerne. The room was quite large and very comfortable. Lucerne is an extremely walkable city. As a city though, it did not feel like one. This hotel has a bus stop right outside the doors. I will definitely recommend this hotel to anyone going to Lucerne.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stark

Traveled with partner
Liked: Amenities
Very close to the shopping and restaurants. The room was wonderful and the breakfast was a great way to start each day.
Stayed 2 nights in Dec 2024

6/10 Okay

Jackie-Yibin

Traveled with partner
Liked: Amenities, property conditions & facilities
The location of the hotel was very good - easy walk to the old town, train station and Lion Monument… also good that the room comes with a coffee machine, good for having something hot when need it. The hotel service was mediocre, we had to ask for new coffee supplies and transport pass. We mentioned to a lady at front that there was no service, she noted that we had mentioned it the previous evening but didn’t give any acknowledgement- such as an explanation or an apology. It was also a bit tricky to log on to wifi - had to provide a credit card or a phone number for code. Since we have an international number, it didn’t work for us but to give a CC. Without charge though.
Stayed 3 nights in Dec 2024

2/10 Terrible

Roxann

Disliked: Staff & service, room comfort

Terrible hotel

It was so hard we had to check out and go to a different hotel because it hurt our backs. No mini fridge to keep drinks or food in no toiletries left in the bathroom.
Stayed 2 nights in Dec 2024

8/10 Good

Ian

Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel, perfect location

This was a lovely hotel right in the middle of Old Town Lucerne. Everything we wanted and needed was within walking distance, including the train station. The hotel was clean and modern. The front desk staff was extremely helpful. The hotel provided us free access to public transportation. What a nice bonus.
Stayed 2 nights in Dec 2024

10/10 Excellent

Aaron

Stayed 2 nights in Nov 2024

10/10 Excellent

Ana fernanda quinones

Stayed 1 night in Nov 2024