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The Hotel Luzern, Autograph Collection

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hotel Luzern, Autograph Collection

Lounge
Junior Suite, 1 King Bed, Corner | Premium bedding, in-room safe, individually decorated
Front of property - evening/night
Premium bedding, in-room safe, individually decorated
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Room service
    Room service
  • Free WiFi
    Free WiFi
  • Air conditioning
    Air conditioning
  • Pet friendly
    Pet friendly
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available

Explore the area

Map
Sempacherstrasse 14, Lucerne, LU, 6002
  • Mt. Rigi
    4 min walk
  • The Swiss Path
    5 min walk
  • KKL Lucerne
    6 min walk
  • Emmen Air Base (EML)
    13 min drive

Room options

View all photos for Studio, 2 Twin Beds, Park View

Premium bedding, in-room safe, individually decorated

Studio, 2 Twin Beds, Park View

  • 258 sq ft
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio, 1 King Bed, Park View

Premium bedding, in-room safe, individually decorated

Deluxe Studio, 1 King Bed, Park View

  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Park View

Premium bedding, in-room safe, individually decorated

Studio, 1 King Bed, Park View

  • 258 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner | Premium bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed, Corner

  • 344 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, 2 Twin Beds, Park View

Deluxe Studio, 2 Twin Beds, Park View | Premium bedding, in-room safe, individually decorated

Deluxe Studio, 2 Twin Beds, Park View

  • 237 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds, Park View

Junior Suite, 2 Twin Beds, Park View | Premium bedding, in-room safe, individually decorated

Junior Suite, 2 Twin Beds, Park View

  • 344 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Garden View (Garden & Park)

Suite, 1 King Bed, Garden View (Garden & Park) | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Garden View (Garden & Park)

  • 388 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite)

Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite) | Premium bedding, in-room safe, individually decorated

Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite)

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Mountain View

Penthouse, 1 King Bed, Mountain View | Premium bedding, in-room safe, individually decorated

Penthouse, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, Garden View (Garden & Park)

Premium bedding, in-room safe, individually decorated

Suite, 2 Twin Beds, Garden View (Garden & Park)

  • 388 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Renaissance Lucerne Hotel

Free WiFi
Restaurant
Air conditioning
Gym
4.4 out of 5, Excellent, (481)
The price is $453
per night
$477 total
includes taxes & fees
Dec 7 - Dec 8
Renaissance Lucerne Hotel

About this property

The Hotel Luzern, Autograph Collection

5-star Lucerne hotel walkable to Chapel Bridge
Along with concierge services, this smoke-free hotel has dry cleaning and a 24-hour front desk. WiFi in public areas is free. Additionally, limo/town car service, tour/ticket assistance, and a porter/bellhop are onsite. Housekeeping is available on request.
The Hotel Luzern, Autograph Collection offers 30 air-conditioned accommodations with espresso makers and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The Hotel Luzern, Autograph Collection features a terrace, multilingual staff, and tour/ticket assistance. Wireless Internet access is complimentary. This luxury hotel also offers concierge services, dry cleaning/laundry services, and limo service.

The Hotel Luzern, Autograph Collection is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 15 per night)
  • Street parking available
  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CHF 35 for adults and CHF 25 for children

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 50.00 per accommodation, per stay
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 120.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 1.65 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 35 for adults and CHF 25 for children
  • Nearby parking fee: CHF 15 per night (49 ft away)
  • Pet fee: CHF 50.00 per accommodation, per stay
  • Rollaway bed fee: CHF 120.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Lucerne
Hotel Luzern Autograph Collection Lucerne
Hotel Luzern Autograph Collection
Luzern Autograph Collection Lucerne
Luzern Autograph Collection
The Hotel Luzern, Autograph Collection Hotel
The Hotel Luzern, Autograph Collection Lucerne
The Hotel Luzern, Autograph Collection Hotel Lucerne

The Hotel Luzern, Autograph Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 182 reviews" "
Rating 8 - Good. 53 out of 182 reviews" "
Rating 6 - Okay. 17 out of 182 reviews" "
Rating 4 - Poor. 7 out of 182 reviews" "
Rating 2 - Terrible. 1 out of 182 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, room comfort
No hot water
Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Gurkanver

Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Kathleen

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was beautiful. We had wanted to extend our stay and had to make second booking for a different room. The general manager, Martin, noted this and reached out and managed to arrange for us combine both bookings and stay in the same room for both days. This made it a lot more convenient as we didn't have to deal with two different bookings on each day. Love the attention to detail by the staff.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotels is a very nice hotel in prime location. However, I have to state both positive and negative aspects. Positives: Great location Friendly staff Room with a design. Negatives: Small room size. No place to sit in the room except the bed and one chair. Very dark room. Airplane bathroom. No lobby except the desk of the reception. The hallways between rooms are less than 1 meter wide which makes them very unpleasant place to walk.
Stayed 1 night in Dec 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent helpful and friendly staff
The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing they are friendly and very helpful.
Stayed 1 night in Aug 2019

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel different concept.
It was a good stay. Location is good. Less lights but that is their concept. Rooms are. Or child friendly.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Laramie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary
Great stay in our way back to Zurich. Contemporary hotel.
Stayed 1 night in Nov 2018

8/10 Good

Mei Tuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station and special design
Very close to Lucern main station and need to walk 20 mins to old town. Overall quite comfortable esp the bed. Not a cosy room but quite modern and stylish.
Stayed 3 nights in Oct 2018

10/10 Excellent

Paul, Andrews, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area near a park. Service was efficient and friendly.
Stayed 1 night in Oct 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Genble, Mumbai

Liked: Cleanliness, staff & service
very special designed but not for comfortable stay with colors.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms! Centrally located, quiet, nice staff, and stylish design.
Stayed 1 night in Sep 2018

10/10 Excellent

Shane, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location a few blocks away from the train station overlooking a park.
Stayed 3 nights in Sep 2018

6/10 Okay

David, Vancouver

Liked: Staff & service
Tired and Dark. The staff are amazing, and the location great. The hotel needs a refresh, and the rooms are certainly not 4 or 4 star.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

8/10 Good

Swati, Charlotte, nc

Liked: Cleanliness, property conditions & facilities, room comfort
Property location and access to town as walking distance was great. The ceiling "exotic" picture made it feel like not a respectful place.
Stayed 1 night in Aug 2018

4/10 Poor

mehanna, qatar

Liked: Staff & service
Disliked: Room comfort
not as expected
Stayed 3 nights in Aug 2018

10/10 Excellent

Natty, Seattle, wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location. the hotel is small but cute. The staff was helpful in providing recommendations.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2018

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
I thought the hotel was too dark, but the staff was super friendly and helpful and the hotel was clean and quiet! Large rooms too.
Stayed 2 nights in Jul 2018