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Waldstaetterhof Swiss Quality Hotel

3.5 star property

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Photo gallery for Waldstaetterhof Swiss Quality Hotel

Lobby sitting area
Lobby sitting area
Reception
In-room safe, desk, free WiFi, bed sheets
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Housekeeping
$225
includes taxes & fees
Jan 7 - Jan 8, 2026

Explore the area

View in a map
Zentralstrasse 4, Lucerne, LU, 6004
  • Place, Chapel Bridge
    ‪3 min walk‬
  • Place, KKL Lucerne
    ‪3 min walk‬
  • Place, Lucerne Town Hall
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Single Room, 1 Twin Bed

In-room safe, desk, free WiFi, bed sheets

Single Room, 1 Twin Bed

9.8 out of 10
Exceptional
(11 reviews)
  • 150 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

In-room safe, desk, free WiFi, bed sheets

Triple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Comfort Single Room

In-room safe, desk, free WiFi, bed sheets

Comfort Single Room

  • Sleeps 1

View all photos for Junior Suite

In-room safe, desk, free WiFi, bed sheets

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Single Room Courtyard Side

In-room safe, desk, free WiFi, bed sheets

Comfort Single Room Courtyard Side

9.4 out of 10
Exceptional
(3 reviews)
  • 150 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Double Room Courtyard Side

In-room safe, desk, free WiFi, bed sheets

Comfort Double Room Courtyard Side

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Comfort Room

In-room safe, desk, free WiFi, bed sheets

Comfort Room

  • Sleeps 2

View all photos for Premium Room

In-room safe, desk, free WiFi, bed sheets

Premium Room

  • Sleeps 2

View all photos for Comfort Single Room Courtyard Side

In-room safe, desk, free WiFi, bed sheets

Comfort Single Room Courtyard Side

  • Sleeps 1

View all photos for Comfort Room

In-room safe, desk, free WiFi, bed sheets

Comfort Room

9.0 out of 10
Wonderful
(20 reviews)
  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite

In-room safe, desk, free WiFi, bed sheets

Suite

8.6 out of 10
Excellent
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room

In-room safe, desk, free WiFi, bed sheets

Premium Room

7.6 out of 10
Good
(8 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Comfort Double Room Courtyard Side

In-room safe, desk, free WiFi, bed sheets

Comfort Double Room Courtyard Side

  • Sleeps 2

View all photos for Suite

In-room safe, desk, free WiFi, bed sheets

Suite

  • Sleeps 2

View all photos for Junior Suite

Flat-screen TV

Junior Suite

  • Sleeps 2

View all photos for Triple Room

In-room safe, desk, free WiFi, bed sheets

Triple Room

  • Sleeps 3

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About this property

Waldstaetterhof Swiss Quality Hotel

3.5-star Lucerne hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include conference space, dry cleaning, and laundry facilities.
Waldstaetterhof Swiss Quality Hotel offers 91 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and fans. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Lucerne hotel also offers tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited onsite parking is offered on request (surcharge), and a car charging station is available. A total renovation of this property was completed in September 2024.

Waldstaetterhof Swiss Quality Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Gleis 1 - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Self parking on site (CHF 40 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CHF 25 for adults and CHF 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gleis 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Banquet hall
  • Built in 1898
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2024
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 15.00 per pet, per night

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.50 per person, per night
  • Tourism fee: CHF 2 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Self parking fee: CHF 40 per day
  • Pet fee: CHF 15.00 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Hotel Waldstaetterhof
Waldstaetterhof
Waldstaetterhof Hotel
Waldstaetterhof Swiss Quality
Waldstaetterhof Swiss Quality Hotel
Waldstaetterhof Swiss Quality Hotel Lucerne
Waldstaetterhof Swiss Quality Lucerne
Waldstaetterhof Swiss Quality
Waldstaetterhof Swiss Quality Hotel Hotel
Waldstaetterhof Swiss Quality Hotel Lucerne
Waldstaetterhof Swiss Quality Hotel Hotel Lucerne

Waldstaetterhof Swiss Quality Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 486 out of 1005 reviews
Rating 8 - Good. 394 out of 1005 reviews
Rating 6 - Okay. 85 out of 1005 reviews
Rating 4 - Poor. 29 out of 1005 reviews
Rating 2 - Terrible. 11 out of 1005 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shravan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities
I love the vibe of the hotel, it’s very close to the train and walkable distance everywhere including the chapel bridge and the lion monument!
Stayed 2 nights in Aug 2025

10/10 Excellent

Kamaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Larry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Pillows and comforters were uncomfortable compared to previous properties. Area is extremely noisy and busy.
Stayed 2 nights in Sep 2025

10/10 Excellent

Samantha

Stayed 2 nights in Sep 2025

6/10 Okay

Alina

The hotel is in a great location but that’s pretty much the only thing about it. Stayed there for 3 nights, i would 100% not return. The rooms are extremely small, there’s not even one shelf to put your clothes on, had to keep everything in my luggage. Shower was ridiculously tiny, i kept hitting my elbows on the shower wall while washing my hair but the biggest problem was the lack of AC. Which was my fault for not paying attention and booking a hotel without AC. There was an old fan in the room that did nothing other than giving me a headache, hotel manager told us to just keep the window open. It was very hot outside so that didn’t help not to mention it was extremely noisy since it was facing main street. Do yourself a favor and stay somewhere else!
Stayed 3 nights in Aug 2025

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Location is right next to railway station. Walkable to all historic places in Lucern. Wonderful people. Extremely clean. What a Swiss hotel should be.
Stayed 1 night in Aug 2025

4/10 Poor

Rajiv

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No air conditioning in the hotel and the rooms. It was extremely uncomfortable at night and sleeping was very difficult. Would not recommend this hotel to anyone
Stayed 2 nights in Jul 2025

10/10 Excellent

ANIL, HIGHTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Staff was friendly and accommodating
Stayed 1 night in Apr 2025

6/10 Okay

Pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean, great breakfast, but the hotel has no A/C!!! We had a terrible night. If you are in Luzern during the summer look elsewhere.
Stayed 1 night in Aug 2025

10/10 Excellent

CHAN CHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Linda

Traveled with group
Liked: Cleanliness, property conditions & facilities

No air conditioning. Terrible shower.

Advertised air conditioning but didn’t have it. We were provided with an oscillating fan instead. Had to open windows while fireworks exploded outside due to National Day celebrations. Shower was terrible…named her Sybil…went from scalding hot, to freezing cold on a whim! Could never find a good temperature to shower. Husband refused to shower until next hotel…3 days later! Will stay somewhere else next time. Hotel was clean and breakfast was pretty good. But will find someplace else next trip.
Stayed 2 nights in Jul 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Radhesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Great staff
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Stayed 2 nights in Jul 2025

10/10 Excellent

Orapim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Best experience! Super close to train station.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and courteous. Check-in was quick and easy. Bed was comfortable. Room was clean. Good breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Jolene, New York

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was right across the street from the tr
Stayed 2 nights in Jul 2025

10/10 Excellent

NIHARIKA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Vishnu

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room looks good online in the pics. It’s a very plain, but clean room. The tv is a smart tv, so that’s a plus. Otherwise, there is no fridge and the room is just clean, not at all fancy, like I personally would expect from a $300 plus room/night. We missed the fact that there is no AC in the rooms. There is an oscillating fan that helps, and the window opens, but it doesn’t get cool by our standards. It was 23 degrees Celsius when we walked into the room and within 5 minutes, our bodies had raised the temperature up to 24.4 Celsius….thats 76 Fahrenheit. Luckily it rained and brought the temperature down outside and the room temp dropped to 22.3……72. I have never had a more uncomfortable pillow in my entire life. My wife’s pillow was fine, but sleeping without air conditioning and on top of a lumpy pillow was not ideal. The other issue that was annoying was a fluctuation in water temperature in the bathroom. While taking a shower, the temperature fluctuated about 40°. One minute it was fine as you had set it then it got much cooler and then extremely warm to the point of almost scalding. I thought maybe it was a Swiss thing during their showers. The hotel staff said it isn’t. Overall, paying over $300 for a room with no air, no fridge and water that isn’t steady is crazy, but hotels in Lucerne, and Switzerland in general are crazy.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sindy

Stayed 1 night in Jul 2025

10/10 Excellent

Elaine, Manchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was pristine and modern with a safe with no extra charge.It was a small bedroom with a large t.v on the wall but we also had a seperate office room with 2 small arm chairs and a t.v also.The shower room was very modern and exceptionally clean. The hotel itself was very close to the busy train station and walkable in 5 minutes.Lovely breakfast area with a small buffet breakfast.Would reccomend this hotel.Remember to bring a swiss plug adapter bcos our european 2 pin plugs didnt fit into their funny shaped sockets!! We bought one at reception for 10 sf
Stayed 2 nights in Jul 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Close to train station. Comfortable.
Stayed 3 nights in Jul 2025

6/10 Okay

Puneet

Traveled with family
Liked: Cleanliness, room comfort
It is not an upscale place. It has bare minimum IIt is NOT an upscale place. It has bare minimum IKEA furniture. Parking is very limited and expensive. Location is nice, but even the curtains in the room are translucent. Air conditioning does not work. No comforters in the room. Only bedsheets At best a three star
Stayed 1 night in Jul 2025