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Grand Hotel Villa Castagnola

5.0 star property

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Photo gallery for Grand Hotel Villa Castagnola

Exterior
Superior Double Room | Terrace/patio
Point of interest
Interior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Breakfast included
  • Room service

Explore the area

Map
Viale Castagnola 31, Lugano, TI, 6906
  • Parco Ciani
    ‪13 min walk‬
  • Palazzo dei Congressi
    ‪16 min walk‬
  • Lake Lugano
    ‪17 min walk‬
  • Lugano (LUG-Agno)
    ‪10 min drive‬

Room options

View all photos for Suite

Suite | Premium bedding, down comforters, minibar, in-room safe

Suite

  • 646 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room

Premium bedding, down comforters, minibar, in-room safe

Superior Double Room

  • 377 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, minibar, in-room safe

Standard Double Room

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite Standard

Junior Suite Standard | Premium bedding, down comforters, minibar, in-room safe

Junior Suite Standard

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Garden Floor Double Room

Premium bedding, down comforters, minibar, in-room safe

Garden Floor Double Room

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Backyard view Double Room

Backyard view Double Room | Premium bedding, down comforters, minibar, in-room safe

Backyard view Double Room

  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Suite Executive

Junior Suite Executive | Premium bedding, down comforters, minibar, in-room safe

Junior Suite Executive

  • 592 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

Similar properties

Exterior

Hotel Splendide Royal

  • Pool
  • Spa
  • Free airport shuttle
  • Pet friendly
4.7 out of 5, Exceptional, (391)
The price is $555
per night
$588 total
includes taxes & fees
May 22 - May 23
Hotel Splendide Royal

About this property

Grand Hotel Villa Castagnola

5-star hotel in Cassarate
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and a steam room.
Grand Hotel Villa Castagnola offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor tennis court, an indoor pool, a sauna, and a fitness center.
Clarins Wellness Corner has 2 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Hotel Villa Castagnola like an indoor pool and an outdoor tennis court.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wired and wireless Internet access is complimentary. This luxury hotel also offers a steam room, a fitness center, and a garden. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Grand Hotel Villa Castagnola has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Le Relais - This restaurant specializes in Mediterranean cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).
Ristorante Arté al Lago - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
La Rucola - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, uncovered self parking on site (CHF 20 per day)
  • Secured, covered valet parking on site (CHF 30 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Rucola
  • Le Relais
  • Ristorante Arté al Lago

Things to do

  • Arcade/game room
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Table tennis

Family friendly

  • Arcade/game room
  • DVD player
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 4,865 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 1880
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 120 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: CHF 20 per day (in/out privileges)
  • Covered valet parking fee: CHF 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and TWINT
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 September to 31 May
Parking height restrictions apply
Children under 13 years old are not allowed in the spa without adult supervision

National rating

This hotel is rated 5 stars.

Property is also known as

Grand Hotel Castagnola
Grand Hotel Villa Castagnola
Grand Hotel Villa Castagnola au Lac
Grand Hotel Villa Castagnola au Lac Lugano
Grand Villa Castagnola au Lac
Grand Villa Castagnola au Lac Lugano
Villa au Lac
Villa Castagnola
Villa Castagnola au Lac
Villa Castagnola Hotel
Grand Hotel Villa Castagnola Lugano
Grand Villa Castagnola Lugano
Grand Villa Castagnola
Grand Hotel Lugano
Grand Villa Castagnola Lugano
Grand Hotel Villa Castagnola Hotel
Grand Hotel Villa Castagnola Lugano
Grand Hotel Villa Castagnola Hotel Lugano

Grand Hotel Villa Castagnola Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 279 out of 356 reviews
Rating 8 - Good. 58 out of 356 reviews
Rating 6 - Okay. 13 out of 356 reviews
Rating 4 - Poor. 5 out of 356 reviews
Rating 2 - Terrible. 1 out of 356 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Very nice classic hotel with very nice amenities
Stayed 3 nights in Aug 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Such a pleasant and lovely experience. Certainly the staff was our greatest reason for the smiles and the memories
Stayed 2 nights in Oct 2024

10/10 Excellent

maged

Stayed 3 nights in Sep 2024

10/10 Excellent

Athar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More breakfast options
Stayed 2 nights in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The same amazing experience as always
Stayed 1 night in Sep 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel in Lugano

Excellent hotel, old classic style, very comfortable and spacious room, good quality beds and beddings. We stayed in the double room with balcony, room looks like a junior suite, had 2 bathrooms. Hotel has a wonderful garden, perfect location , on the lake and not very far from center.
Stayed 1 night in Sep 2024

10/10 Excellent

Gianni

Lovely experience

Wonderful old style hotel in a good location and with impeccable service. Great breakfast and lunch restaurant and a lovely bar. Very specious and comfortable room with lake and garden views. I would strongly recommend it.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jack

Stayed 1 night in Sep 2024

10/10 Excellent

Kamal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Arianoush

Traveled with partner
I
Stayed 3 nights in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Professional staff but concierge unhelpful snob.
Stayed 5 nights in Sep 2024

10/10 Excellent

Reza, Cupertino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely the most gorgeous hotel I have ever stayed. The suites are grand and pay a homage to its time period. The views are unbelievable and the staff is so polite and accommodating. I do wish they would have changed up the menu each morning for breakfast and each night for dinner. Great spot to travel North and South to Lake Como. A wonderful time was had on our girls trip!
Stayed 4 nights in Aug 2024

10/10 Excellent

Dr.Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is the best literally part heaven. Staffs were so helpful and polite. Hundred percent 💯 i am coming back there soon.🙏💜💋
Stayed 3 nights in Aug 2024

4/10 Poor

shizhe

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 4 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Hansjürg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great Spa. Has its own Lido and for little Children you can also go to the public Lido which was great.
Stayed 3 nights in Aug 2024

10/10 Excellent

deema

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2024

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael, Naperville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was blown away by this property. Absolutely every detail has been thought of. From the moment you walk in the door, you are taken by the beautiful decor and the lovely family that own and manage the property. This place is special and truly one of a kind. The spa is absolutely stunning. I can’t wait to go back, truly a hidden gem.
Stayed 2 nights in Aug 2024

10/10 Excellent

Agnieszka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff and kindness of all at the property! Nicola in particular. Front desk members were incredible- including Mario! Lake Lugano is magnificent.
Stayed 4 nights in Jul 2024

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service we have ever had! Cheerful staff that take pride in their service.
Stayed 2 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tremendous Hotel

Great staff, great food, beautiful hotel, and prime location.
Stayed 3 nights in Jul 2024

10/10 Excellent

rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran propiedad y excelente servicio
Stayed 2 nights in Jul 2024