This smoke-free hotel features free WiFi in public areas.
Hotel San Carlo offers 20 accommodations with hair dryers and complimentary toiletries. These individually furnished accommodations include desks. 32-inch flat-screen televisions come with cable channels.
Bathrooms include showers. This Lugano hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Hotel San Carlo features an elevator. Wireless Internet access is complimentary.
Hotel San Carlo is a smoke-free property.
Languages
English, French, German, Italian, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Conveniences
Limited-hour front desk
Luggage storage
Guest services
Housekeeping (daily)
Outdoors
On a lake
Accessibility
Elevator (29 inch wide door)
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
32-inch flat-screen TV with cable channels
More
Ceiling fan
Desk
Heating
Individual furnishings
Portable fan
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
The front desk is open daily from 8:00 AM - 10:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours), key retrieval
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
Tourism fee: CHF 0.15 per person, per night
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
We should mention
No pets and no service animals are allowed at this property
Property is also known as
Hotel San Carlo Lugano
San Carlo Lugano
Hotel San Carlo Hotel
Hotel San Carlo Lugano
Hotel San Carlo Hotel Lugano
Hotel San Carlo Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 69 out of 199 reviews" "
10 - Excellent
69
Rating 8 - Good. 90 out of 199 reviews" "
8 - Good
90
Rating 6 - Okay. 22 out of 199 reviews" "
6 - Okay
22
Rating 4 - Poor. 16 out of 199 reviews" "
4 - Poor
16
Rating 2 - Terrible. 2 out of 199 reviews" "
2 - Terrible
2
8.6/10
Cleanliness
9.0/10
Staff & service
6.8/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
Mehnoosh
Traveled with partner
Sep 16, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Location is excellent and the manager was great to accommodate our request to change our room. The setup in this hotel was odd and two rooms had a sharing bathroom which was next to our room. Every time they used the bathroom we could hear the flushing and bathroom door. The second night the manager changed our room to different floor and we had a good night sleep.
The location was perfect. Our room was clean and the bed was comfortable. The downside was that the ceiling fan and lights in our room did not work, and the bedding was too small for the bed. The top sheet and comforter were not wide enough to cover two people.
Very clean and quiet neighborhood! Would stay again :)
Jimmy
Stayed 2 nights in Jul 2024
8/10 Good
Daniel
Traveled with partner
Jun 8, 2024
Liked: Staff & service
Location is outstanding and is in the middle of the old town within 10walk from the train station and a block form Lake Lugano. The check-in staff were very friendly and very helpful whenever we had questions.
One thing that could be improved is to respond to customer issues. Our shower head fell and broke. We reported the issue and it wasn’t fixed for two days before we left. We basically used a hose for shower for a couple of days. I believe this is something simple that could be fixed relatively fast and it didn’t make sense it wasn’t fixed before we left.
I would stay here again for sure.
BEST PLACE TO STAY IN LUGANO! 👌 The reception staff were amazingly helpful. Thank you!
Christian
Stayed 1 night in May 2024
10/10 Excellent
eric
May 27, 2024
eric
Stayed 1 night in May 2024
8/10 Good
Luisa
May 18, 2024
Liked: Cleanliness
Luisa
Stayed 1 night in May 2024
8/10 Good
Natalia
Traveled with family
May 18, 2024
Liked: Cleanliness, staff & service
Great location. Breakfast included which was just ok. The WiFi is free but the wifi can be a little slow. The walls are very thin and you can hear everything. The space is very small. No water given and the room was all little stuffy.