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Crown Palace Inn

2.5 star property

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Photo gallery for Crown Palace Inn

Staircase
Front of property - evening/night
Reception hall
Interior entrance
Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is $30
includes taxes & fees
May 23 - May 24

Explore the area

View in a map
10860 Kafue Road, Lusaka, 10101
  • Place, Lusaka City Market
    ‪14 min walk‬
  • Place, Lusaka National Museum
    ‪16 min walk‬
  • Place, Freedom Statue
    ‪16 min walk‬
  • Airport, Lusaka (LUN-Kenneth Kaunda Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room

  • Garden view
  • 260 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, free WiFi

Superior Room

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About this property

Crown Palace Inn

Lusaka hotel with free in-room WiFi
A nightclub, dry cleaning, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk.
Crown Palace Inn offers 28 accommodations with safes and coffee/tea makers. Flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Crown Palace Inn features a nightclub, a terrace, and laundry facilities. Wireless Internet access is complimentary. Complimentary self parking is available on site.

Crown Palace Inn is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Nightclub

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in time starts at noon

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available

We should mention

This property does not have elevators

Property is also known as

Crown Palace Inn Lusaka

Crown Palace Inn

Crown Palace Lusaka

Crown Palace Inn Hotel

Crown Palace Inn Lusaka

Crown Palace Inn Hotel Lusaka

Crown Palace Inn Reviews

Reviews

6.6
Rating 10 - Excellent. 5 out of 29 reviews
Rating 8 - Good. 10 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 6 out of 29 reviews
Rating 2 - Terrible. 4 out of 29 reviews

6.4/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Tafadzwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Chai chin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff handling enquires through Expedia is the only saving grace of this hotel. She was most helpful to my enquiry to buy long distance bus tickets. Of course i understand that I am paying a budget price but to have baby cockroaches crawling out of the crevices in table in the room is petrifying, dirty and scary. And the ceiling walls of the toilet is dark, stained and moldy. Dinner menu was limited and we waited nearly an hour for a simple meal of rice with chicken. Oh my goodness, 1 hour! I am glad to stay one night only. Will not recommend if you are looking for comfort and cleaniless.
Stayed 1 night in Jun 2024

2/10 Terrible

YEJI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t (Couldn’t) stay this hotel becuase they lied to me. I was supposed to stay 1 night, But I realized the train was delayed more than 24 hours. I asked them changing the date one day ahead,also told them I don’t have internet so can’t change on the app my self. they said “no problem”. But when I arrived at 11PM, the reception woman who is very rude told me I need to pay one more night. even the reason is changed everytime when they were saying. (first the expidia cancled, second I didn’t call them at the same day again, third it is expired, last one is thet don’t have a room 😂) I tried to explain, But the woman just disapear. If they said they can’t change the date first time, I would book another accomodation of course. There havior looks just want to get more money. that’s all. Also they said “there is china” definitely racism as well. Even I am not from china. They think all asian is from china. So silly.
Stayed 1 night in Aug 2023

2/10 Terrible

Ousman

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Edgar

Business traveler
Liked: Cleanliness
The place was perfect
Stayed 1 night in Jun 2023

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

8/10 Good

Kalaba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to the down town and main bus stations
Stayed 8 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable place to stay

Friendly receptionists and super clean and comfy room. I would not hesitate to book a room here again if I return to Lusaka. This hotel is great for people arriving late or leaving early by bus, since the central bus station is only a 5-minute taxi ride away and there are always taxis just around the corner from the hotel's front door.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Well, usually I'd say you can't expect too much for that prize and that might be true. However, even though our room was newly renovated the toilet kept on running and the room smelled so much like colour that we thought we had gotten a toxic shock by the time it was morning. Nevertheless, breakfast was provided and the location is indeed very central.
Stayed 1 night in Sep 2019

8/10 Good

Dan, Indiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appeared this hotel was getting a major upgrade while I was there. We were placed in one of the new rooms, which were very nice. There was construction noise during the day (which might be finished now) but staff was friendly and responsive. The location is within walking distance (about 15-20 minutes) to the bus terminal. There's also a pedestrian bridge nearby so you can avoid crossing the busy main road. For a budget option near the city center, I would stay again.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very good, the owner was welcoming and you feel home
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In a city where hotel rooms go for high prices, this hotel succeeds to keep it’s rates low. You get what you pay for, a simple clean room and private bathroom with hot water. For breakfast you get one egg sandwich and coffee/tea. The hotel is conveniently located, close to the intercity bus terminal. The manager is extremely helpful, and I found staff to be kind. It would be unfair to compare this hotel to more expensive hotels from other price ranges, this hotel does a good job in its own segment. Have a good sleep!
Stayed 1 night in Mar 2019

8/10 Good

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and great dinner

Location is perfect if you would like to take intercity bus. The dinner with room service is so yummy!
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Comfortable bed and towels, great location, very dilapidated bathrooms. Good value for money but certainly nothing special
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The beds were decent, the hotel is well located near to the bus station, and it’s clean enough. I’m satisfied. Thanks.
Stayed 1 night in Jul 2018

6/10 Okay

James

It was Ok

It was ok. Right downtown...cheap and some shopping around.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toilet broke

The toilet was broke and I paid to have laundry done but it wasn’t done after two days and they asked me to cancel my bus to wait for laundry to be done. I said no they they gave me we clothes. Apparently they don’t believe in bringing laundry inside when it rains and if rains everyday then laundry doesn’t dry.
Stayed 1 night in Mar 2018

4/10 Poor

jjb

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location and price. Nasty rooms.
Stayed 1 night in Jun 2017

8/10 Good

david

Liked: Staff & service
Disliked: Room comfort
This was within walking distance of city markets and food shops and bus station, and across the street from a small shopping plaza with banks and many shops. For the price and location for the backpacker or continue traveler it was great. The room had cold and hot water, yet the bed was past its prime, although did sleep well, surprisingly. Breakfast was passable yet local breakfast for local travelers as I seen later at Bus Station.
Stayed 2 nights in Jun 2017

2/10 Terrible

Terrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures of the room are very deceiving. There was dirt all over the walls and the bathroom was gross. Advertised hot water but no hot water. Had a fridge in the room that didn't work. Ceiling fan was so loud it felt like it was going to fall off. The only thing good about this place was the staff.

8/10 Good

Sara, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything you need at good price

This place is great, especially because of the amazingly helpful staff. Amy, one of the receptionists, went above and beyond to help me out with a range of issues from regusterunf my sim card to organising taxis and bus tickets. Nothing was too hard for her. The rooms are small and simple but have tv, shower, windows, bathroom and comfy beds. What more do you need? Other backpackers places have shared facilities, these rooms are totally private. Also, there is a pizza place and burger shop right across the road, plus a pharmacy, bank and some shops. It is so convenient and not too deep into Lusaka, so easy to get to and from the airport with out crazy traffic! Highly recommend this place.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

The hotel is very close to the center of Lusaka.

The staff at the crown inn. Is what really makes the difference. The Wi-Fi in the hotel only works in the lobby and is very slow.

4/10 Poor

Muna, London, K

Disliked: Cleanliness, property conditions & facilities, room comfort

Well positioned hotel at the heart of Lusaka

Terrible no hot water, alot of cockroaches, some friendly staff some not, water pump makes noise through stay, alot of dusty, poor continentalbreakfast, no teas in rooms, poor connection Wi-Fi.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No very nice as there was continuous power shortages