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The Urban Hotel Lusaka

3.5 star property

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Photo gallery for The Urban Hotel Lusaka

Front of property
Executive Room | Premium bedding, desk, laptop workspace, free WiFi
Lobby sitting area
2 bars/lounges
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
35 Lake Rd, Lusaka, Lusaka Province
  • 37d Gallery
    ‪12 min walk‬
  • Parays Game Ranch
    ‪9 min drive‬
  • Lusaka City Market
    ‪10 min drive‬
  • Lusaka (LUN-Kenneth Kaunda Intl.)
    ‪47 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Premium bedding, desk, laptop workspace, free WiFi

Double Room, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, desk, laptop workspace, free WiFi

Standard Twin Room

  • Sleeps 3
  • 1 Twin Bed

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed | Premium bedding, desk, laptop workspace, free WiFi

Double Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Double Room

Panoramic Double Room | Premium bedding, desk, laptop workspace, free WiFi

Panoramic Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room | Premium bedding, desk, laptop workspace, free WiFi

Executive Room

  • Sleeps 3
  • 1 King Bed

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About this property

The Urban Hotel Lusaka

3.5-star Lusaka hotel with restaurant
A restaurant, 2 bars/lounges, and a conference center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Change of towels is available on request.
The Urban Hotel Lusaka offers 75 accommodations with air conditioning. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. This Lusaka hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of 7 meeting rooms and coworking spaces. This business-friendly hotel also offers a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite covered self parking is complimentary.

The Urban Hotel Lusaka is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
The Urban Hotel Lusaka has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • A restaurant

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Phone accessibility kit
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per person (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (from 5 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a first aid kit
Property Registration Number 320210033659

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Urban Hotel
The Urban Hotel Lusaka Hotel
The Urban Hotel Lusaka Lusaka
The Urban Hotel Lusaka Hotel Lusaka

The Urban Hotel Lusaka Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 13 out of 37 reviews
Rating 8 - Good. 17 out of 37 reviews
Rating 6 - Okay. 3 out of 37 reviews
Rating 4 - Poor. 2 out of 37 reviews
Rating 2 - Terrible. 2 out of 37 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Desire Elese

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Urban Hotel Lusaka and was impressed by its modern design and high-quality amenities. The rooms were clean and well-appointed, providing a comfortable stay. The on-site restaurant offered a good selection of meals, and the staff were friendly and attentive. The hotel's location near embassies and government offices was convenient, and its proximity to a shopping center (15 minutes driving distance) was a plus. Overall, it was a pleasant experience, and I would recommend it to others visiting Lusaka.
Stayed 3 nights in Nov 2024

10/10 Excellent

Isaac

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Clean, new, and affordable!
Stayed 4 nights in Nov 2024

8/10 Good

Kenneth

Business traveler
Liked: Property conditions & facilities
Good
Stayed 1 night in Nov 2024

4/10 Poor

Samuel Andreas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Anotida

Liked: Cleanliness, property conditions & facilities
Great hotel. Loved the sea food pie and breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Zambia n a business trip and everyone at the hotel was very welcoming the staff helped where help was needed. Great food and great atmosphere.
Stayed 1 night in Sep 2024

8/10 Good

Anna

Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Business traveler
Stayed 2 nights in Mar 2024

4/10 Poor

Kenny

Business traveler
Disliked: Staff & service
It didn’t work for me.
I booked an executive room days before travelling and my booking was confirmed. When I arrived at the hotel I was told they had no room for me. I had to wait for hours before I was given a standard room for the same price Hotels.com quoted. I felt cheated. It was my first time to use hotels.com
Stayed 6 nights in Mar 2024

6/10 Okay

DETRIC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average.. Room a bit small stayed in double room.. perfect for 1 person to sleep and go..
Stayed 1 night in Mar 2024

10/10 Excellent

Penney

Liked: Cleanliness, staff & service, property conditions & facilities
It is a newer hotel. Felt safe. They have a bank and 🏧 on the second floor with a guard.
Stayed 1 night in Feb 2024

10/10 Excellent

Tobi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
The hotel is a lovely hotel, equipped with all the facility that you need. It has a bar and a restaurant. The rooms are clean daily if needed. There are and poor facilities within the room or you can call to ask for things that an iron, which they can do for you or they Can give it to you. We weren’t from Zambia but we needed to make some calls and we were able to do that free of charge. They went above and beyond to help us. The staff are friendly and informative, and if I’m ever in Lusaka again, that would be my place to stay. Breakfast is a buffet which consist of a full English and you can get your eggs done as you wish then they’ve got cold patisseries and pour Asian cereal. It’s very plentiful. The Wi-Fi works throughout the whole of the whole hotel.
Stayed 3 nights in Feb 2024

8/10 Good

Bazak

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Location
Stayed 2 nights in Jan 2024

6/10 Okay

Samuel Andreas

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Chilu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Chewe

Business traveler
Liked: Cleanliness, staff & service
Beautiful place. Wonderful ambiance. Great hospitality
Stayed 1 night in Jan 2024

10/10 Excellent

sylvester

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 2 nights in Dec 2023

2/10 Terrible

Emery

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Berry, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
The members of staff are friendly and respectful. The facility is clean and cosy
Stayed 1 night in Nov 2023

10/10 Excellent

Chip

Highly Recommend
Fantastic hotel conveniently located at Crossroads. Room was great and the included breakfast buffet is top notch.
Stayed 2 nights in Nov 2023

8/10 Good

Odd Eirik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service!
Stayed 1 night in Nov 2023

10/10 Excellent

Clement

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Chewe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Refreshing. It's my third time staying here. My first two times, I had challenges checking in because I used Expedia and seemed like reservation wouldn't show on their system. This time around it was smooth sailing. Staff were available and very helpful. Ambiance was amazing and I got real value for my money. I enjoyed the stay!
Stayed 2 nights in Oct 2023

8/10 Good

Chewe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually face challenges checking in when I book via Expedia. But i was gladly and smoothly checked in this time around. Without any hustle Food was great, room was clean, shower was powerful. I enjoyed my stay
Stayed 2 nights in Aug 2023

2/10 Terrible

Tumisang

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing
Arrived at 14:10 and my room was not ready due to a few late check-outs. Room was arranged quickly but only had 1 towel and 2 pillows. Wifi was on and off but no communication was made. At some point wifi, TV and phone were not working. Room has no booklet to show important numbers, had to go to reception every time I needed something. Wanted to order room service but was told to go to restaurant to order then ask them to bring it to my room- room service means being serviced from room. At 6:30 on Tuesday morning, 4th July there was a false smoke alarm, went downstairs only to realise it was a mistake, no communication nor apology. Ordered the fillet at the restaurant and it was extremely salty; also took forever to arrive. I think the hotel is just a pretty face and doesn’t deliver on the basics.
Stayed 3 nights in Jun 2023