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Citi Hotel Luton

2.5 star property

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Photo gallery for Citi Hotel Luton

Front of property
Reception
Double Room, Accessible, No Windows | Bathroom | Shower, hair dryer, towels
Twin Room (with window) | Iron/ironing board, free WiFi, bed sheets, wheelchair access
Twin Room (with window) | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Reviews

6.0 out of 10

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
40A Guildford Street, Luton, England, LU1 2PA
  • Luton Mall
    ‪6 min walk‬
  • University of Bedfordshire
    ‪8 min walk‬
  • Luton Town Football Club
    ‪17 min walk‬
  • London (LTN-Luton)
    ‪9 min drive‬

Room options

View all photos for Standard Double Room, No Windows

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double Room, No Windows

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, No Windows

Twin Room, No Windows | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Twin Room, No Windows

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, No Windows

Double Room, No Windows | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Double Room, No Windows

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Accessible, No Windows

Double Room, Accessible, No Windows | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Double Room, Accessible, No Windows

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (with window)

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Double Room (with window)

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room (with window)

Twin Room (with window) | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Twin Room (with window)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (with window)

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double Room (with window)

  • Sleeps 2
  • 1 Double Bed

Similar properties

Standard Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Thistle Express London Luton

  • Free WiFi
  • Parking available
  • Housekeeping
  • 24/7 front desk
3.9 out of 5, Good, (1098)
The price is $90
per night
$108 total
includes taxes & fees
May 20 - May 21
Thistle Express London Luton

About this property

Citi Hotel Luton

Luton hotel with free in-room WiFi
A 24-hour front desk, express check-out, and free WiFi in public areas are available at this smoke-free hotel. Other amenities include a vending machine. Limited housekeeping is available.
Citi Hotel Luton offers 68 accommodations with air conditioning. Flat-screen televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Citi Hotel Luton features a vending machine and express check-out. Wireless Internet access is complimentary.

Citi Hotel Luton is a smoke-free property.

Languages

Arabic, Czech, English, Hindi, Polish, Portuguese, Russian, Slovak, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (GBP 8.80 per night)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 15
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 11:00 PM to 7:00 AM

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (49 ft away)
  • Early check-in fee: GBP 15 (subject to availability)
  • Late check-out fee: GBP 15 (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Parking height restrictions apply

Property is also known as

easyHotel Luton Hotel
Easyhotel Hotel Luton
easyHotel Luton
Citi Hotel Luton Hotel
Citi Hotel Luton Luton
Citi Hotel Luton Hotel Luton

Citi Hotel Luton Reviews

Reviews

6.0
Rating 10 - Excellent. 95 out of 587 reviews
Rating 8 - Good. 136 out of 587 reviews
Rating 6 - Okay. 123 out of 587 reviews
Rating 4 - Poor. 88 out of 587 reviews
Rating 2 - Terrible. 145 out of 587 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristian

Stayed 1 night in Jan 2025

10/10 Excellent

Ikechukwu

Stayed 1 night in Jan 2025

6/10 Okay

Iftikhar

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness

A few issues made for an average stay

Refused for the longest time to let me and my child check in without proving that they were my child. I live in the UK, the hotel is in the UK. I've never been asked this before. Secondly, while the room is cheap, the lights kept randomly turning on and flickering once I had turned them off so in the end to get sleep, I had to take the card out of the room slot which meant no lights (even bathroom) worked! The sound insulation is very poor so you can hear everything in other rooms. The lifts were out of order. If the issues were sorted out, the room would have been good value for money.
Stayed 1 night in Jan 2025

4/10 Poor

Victory

Disliked: Amenities, property conditions & facilities
Good for a night stay
Stayed 20 nights in Dec 2024

8/10 Good

fraser

Stayed 1 night in Jan 2025

8/10 Good

Jinu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room. Busy, noisy. Felt unsafe would not stay again. Hotels.com refused to refund.
Stayed 1 night in Dec 2024

4/10 Poor

Sabahat

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a very small room. There was almost no room to move, but it should be expected for the price. The bed and room were clean and close to Luton airport, which was the reason we booked it.
Stayed 1 night in Dec 2024

6/10 Okay

Nadia

Stayed 1 night in Dec 2024

8/10 Good

Yakob

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Dec 2024

2/10 Terrible

Roberto

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT go here if you are looking for a cheep stay, they are horribly mannered and lack respect. Please find somewhere were they value you more then just a quick buck they know they can exploit because of the price.
Stayed 5 nights in Dec 2024

4/10 Poor

Pauline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelt musty, I sprayed with body spray to make it less musty, bed very firm, very small? I lsidsgsinst the wall and smelt damp, no offer of extra pillows, too warm to sleep only 3 hours managed and had an early start
Stayed 1 night in Dec 2024

10/10 Excellent

Hasan

Stayed 1 night in Nov 2024

6/10 Okay

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel for a cheap rate.
Stayed 1 night in Dec 2024

2/10 Terrible

Daryl

Disliked: Staff & service, property conditions & facilities, room comfort
Woeful stay. Room hotter than the sun with no means to turn anything down or open a window in a window room. Walls to the hallway were paper thin and random noises coming from all areas all night. Mattresses solid as rock with a bed frame of literally wooden blocks which sounds like a ship whenever you turned. Luckily stayed for 5 hours only before a flight, will never use again.
Stayed 1 night in Dec 2024

2/10 Terrible

Alvin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst customer service. Water smells of sewage. Rooms are like a prison cell.
Stayed 5 nights in Nov 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, friendly staff. Clean, no-frills room. Very quiet and warm.
Stayed 1 night in Oct 2024

4/10 Poor

Ionica Janeta

Stayed 1 night in Oct 2024

4/10 Poor

Herb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was conveniently close to the Luton airport. BUT… It was quite loud at night. The step up to the bathroom was too high. The shower curtain did not contain the shower water so the bathroom floor stayed very wet. There should be at least two USB outlets in the room, but there were none. The building did not have a very fresh smell.
Stayed 1 night in Oct 2024

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I've never had a problem with Citihotel

I don't know why this hotel gets so many bad reviews, the staff are always nice, it's convenient for the airport, has been modernised and is great value for money. I've stayed a few times before catching an early flight. I would recommend it.
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service

Very budget and ok if you're good with little air

Budget hotel, so usually good with basics but the air was uncomfortably hot and stale. Mentioned to reception and they "turned on" the AC. It did nothing. I chose this over Thistle because they advertised AC, but no such thing and I suffered all night from it. It's like a prison cell. Had to put a shoe to keep the door open for some air flow. If you know Luton, not the safest to do this but it was needed. Choose Thistle with their free breakfast and at least they have a fan and open windows.
Stayed 1 night in Oct 2024

4/10 Poor

Chloe

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

4/10 Poor

Jonathan, Dayton

Disliked: Amenities, property conditions & facilities
Tiny rooms, fine for a one night stay, similar to a hostel, but better in that you get your own bathroom and bed. Bathroom floor quite sticky and shower curtain had that musty mildew smell. Should probably have a constant ventilation van since there is no window. Good location for train station, and will be better once the improvements are done. About as basic as it gets.
Stayed 1 night in Oct 2024