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Thistle Express London Luton

3.0 star property

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Photo gallery for Thistle Express London Luton

Standard Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes
Combined shower/tub, free toiletries, hair dryer, towels
Exterior
Lobby
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
$80
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
The Mall, Library Road, Luton, England, LU1 2TR
  • Place, Luton Mall
    ‪1 min walk‬
  • Place, University of Bedfordshire
    ‪6 min walk‬
  • Place, Kenilworth Road Stadium
    ‪14 min walk‬
  • Airport, London (LTN-Luton)
    ‪5 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Double Room, 1 Double Bed

8.2 out of 10
Very good
(66 reviews)
  • 118 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Twin Room, 2 Twin Beds

8.4 out of 10
Very good
(23 reviews)
  • 118 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Express Single Room

Express Single Room | In-room safe, desk, laptop workspace, blackout drapes

Express Single Room

8.0 out of 10
Very good
(54 reviews)
  • 118 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | In-room safe, desk, laptop workspace, blackout drapes

Family Room, Multiple Beds

8.0 out of 10
Very good
(13 reviews)
  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Standard King Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(16 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1

Family Room

  • Sleeps 3

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Double Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

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About this property

Thistle Express London Luton

3-star Luton hotel with free WiFi
Along with self parking, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front-desk safe and multilingual staff assistance.
Thistle Express London Luton offers 152 accommodations with safes and hair dryers. 40-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Thistle Express London Luton features multilingual staff, coffee/tea in a common area, and a front-desk safe. Wireless Internet access is complimentary. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Thistle Express London Luton is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Uncovered self parking on site (GBP 15 per day)
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 6.50 per person
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Smooth flooring in public areas
  • Thin carpet in room
  • Well-lit path to entrance

More

  • 7 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
For Sat Nav please enter postcode LU1 2PA.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 6.50 per person
  • Uncovered self parking fee: GBP 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Thistle Express Luton Hotel
Thistle Express Hotel
Thistle Express
Thistle Express London Luton Hotel
Thistle Express London Luton Luton
Thistle Express London Luton Hotel Luton

Thistle Express London Luton Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 516 out of 1267 reviews
Rating 8 - Good. 380 out of 1267 reviews
Rating 6 - Okay. 191 out of 1267 reviews
Rating 4 - Poor. 73 out of 1267 reviews
Rating 2 - Terrible. 107 out of 1267 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As usual, excellent

The usual high standard of customer service I’ve come to expect from this hotel. Staff are friendly and professional. Rooms are spotless. The breakfast of hot and well stocked. The hot drinks machines offer a good range. Always a great stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Stayed 1 night in Jul 2025

10/10 Excellent

Hok Him

Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Andrew

Stayed 4 nights in Aug 2025

10/10 Excellent

Clare

Liked: Cleanliness, property conditions & facilities
A bit noisy outside but convenient to the Luton Bus station for the airport
Stayed 1 night in Aug 2025

10/10 Excellent

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another excellent stay.

Can’t fault it. Busy hotel but run smoothly by the attentive staff. From the reception to the catering and cleaners. I had a clean comfortable room and the breakfast team worked hard to keep the buffet stocked during a very busy time.
Stayed 4 nights in Aug 2025

10/10 Excellent

Simon

Great
Stayed 1 night in Aug 2025

4/10 Poor

Johanna

No

Food good bed ok pillows to hard diding use it transport not need in town centre
Stayed 1 night in Aug 2025

2/10 Terrible

elizabeth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty, bathtub black, sheets were somehow oily and scratchy at the same time with the paper thin pillow. The breakfast was the worst I’ve ever had and I’m in the military I’m used to dog food. It appeared to be bread shaped into egg and sausage shaped food. The morning staff would ignore you for the simplest of questions. The only good thing about the hotel was the night staff who greeted us were friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Simon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bed clean and comfortable
Stayed 1 night in Aug 2025

2/10 Terrible

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The payment was taken 2 times and I still have not had it credited to my account
Stayed 1 night in Aug 2025

10/10 Excellent

Kinga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night visit to Luton

Centrally located in the town centre and near railway station. Nice clean room, Wi-Fi, comfortable and excellent complimentary breakfast.
Stayed 2 nights in Aug 2025

6/10 Okay

John

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities

Hectic breakfast

100 pound for 2 nights. Not to bad. Single room on 9th floor. Only one working lift to ages to get up and down. Although free coffee downstairs. Tea making facilities in the room would of been useful especially as a disabled person. Breakfast was free. Not bad for the price however not enough seating i ate my breakfast stood up. Also be aware of car park charges. 10 pounds a night unless you have blue badge. Honest the hotel needs some investment. Carpets need to be clean. Probably wouldn't stay again.
Stayed 2 nights in Aug 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Aug 2025

10/10 Excellent

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t fault it

A great welcome when checking in. The staff had a lot thrown at them and they managed beautifully. Both coffee machines giving up on the same day one of the lifts broke down and a large group of overseas visitors arrived. They arranged hot water for drinks and the kitchen staff worked really hard keeping the buffet stocked. My double room was large and comfortable
Stayed 3 nights in Aug 2025

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Lovely Hotel, I cant fault it, other than the breakfast was limited. Great value, bed perfect and the staff were brilliant.
Stayed 1 night in Jul 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff helped us get to our early morning flight and even with a some snacks since we couldn't make it to their breakfast.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The place was dirty and run down. The breakfast was terrible especially the eggs.
Stayed 3 nights in Aug 2025

6/10 Okay

Limmara

Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Shocking

Bed was average, the food did not look nice in the slightest. The room was quite rundown and the handle in the bathroom was broken. The plug drain was dirty and the sink plug was stuck in and unable to get out so when washing your hands, it will take over an hour for the water to drain out. All night u could hear other people playing music and the environment surrounding the hotel is not nice either. The place is surrounded by youths all smoking and drinking whilst listening to music and swearing. You do not feel safe at all in this hotel, practically just waiting for something to happen. Will not recommend at all, especially if you are a family with kids. Also the switch was broken for the light switch so only one would work.
Stayed 1 night in Aug 2025