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Thistle Express London Luton

3.0 star property

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Photo gallery for Thistle Express London Luton

Standard Twin Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, laptop workspace
Combined shower/tub, free toiletries, hair dryer, towels
Lobby
Exterior
Lobby

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
The Mall, Library Road, Luton, England, LU1 2TR
  • Luton Mall
    ‪1 min walk‬
  • University of Bedfordshire
    ‪6 min walk‬
  • Kenilworth Road Stadium
    ‪14 min walk‬
  • London (LTN-Luton)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.0 out of 10
Very good
(15 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Twin Beds

8.4 out of 10
Very good
(21 reviews)
  • 118 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Double Room, 1 Double Bed

8.2 out of 10
Very good
(59 reviews)
  • 118 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Express Single Room

Express Single Room | 1 bedroom, in-room safe, desk, laptop workspace

Express Single Room

8.0 out of 10
Very good
(47 reviews)
  • 118 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, in-room safe, desk, laptop workspace

Family Room, Multiple Beds

8.0 out of 10
Very good
(13 reviews)
  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Single Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Twin Bed

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

ibis London Luton Airport

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.0 out of 5, Very Good, (1013)
$116 nightly
The price is $116 total
includes taxes & fees
ibis London Luton Airport

About this property

Thistle Express London Luton

3-star Luton hotel with free WiFi
Along with self parking, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front-desk safe and multilingual staff assistance.
Thistle Express London Luton offers 152 accommodations with safes and hair dryers. 40-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Thistle Express London Luton features multilingual staff, coffee/tea in a common area, and a front-desk safe. Wireless Internet access is complimentary. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Thistle Express London Luton is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Uncovered self parking on site (GBP 10 per day)
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 6.50 per person
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Smooth flooring in public areas
  • Thin carpet in room
  • Well-lit path to entrance

More

  • 7 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
For Sat Nav please enter postcode LU1 2PA.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 6.50 per person
  • Uncovered self parking fee: GBP 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Thistle Express Luton Hotel
Thistle Express Hotel
Thistle Express
Thistle Express London Luton Hotel
Thistle Express London Luton Luton
Thistle Express London Luton Hotel Luton

Thistle Express London Luton Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 468 out of 1170 reviews
Rating 8 - Good. 356 out of 1170 reviews
Rating 6 - Okay. 180 out of 1170 reviews
Rating 4 - Poor. 72 out of 1170 reviews
Rating 2 - Terrible. 94 out of 1170 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 3 nights in Mar 2025

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

David

Stayed 1 night in Apr 2025

2/10 Terrible

Ceren

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For two agonizing nights in room 615, I endured a horrific infestation of hundreds of bed bugs and other insects, leaving me with relentless itching and wounds on my skin that persist seven days later. This unbearable experience is a warning for anyone considering a reservation there.
Stayed 2 nights in Apr 2025

2/10 Terrible

David

Business traveler
Disliked: Property conditions & facilities

UNSAFE LIFTS

This is a 10 story hotel with lifts not working. The one lift in action is not working properly, it does not come to the floor when called for some time and it drops off on a different floor to the one selected. I informed staff last night, nothing done, I informed staff this morning who did not take this seriously. THIS IS UNSAFE.
Stayed 1 night in Apr 2025

6/10 Okay

Nicholas

Stayed 1 night in Apr 2025

8/10 Good

kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very tiny with a single bed, but since it was just for me, it was fine and can’t beat it for the price. It also included a buffet breakfast in the morning and is about a 5 minute walk to the train station where you can catch a train or a bus to the airport in Luton.
Stayed 1 night in Apr 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hreat value for money. Perfect stay
Stayed 1 night in Apr 2025

6/10 Okay

James

Traveled with family
Liked: Staff & service, amenities
Hotel is ok, they have tried to modernise an old building, the housekeepers could pay a bit more attention( skirting boards and door surfaces etc. ) the reception staff were lovely and good at their job. The buffet breakfast could have room for improvement i.e canned mushrooms, luke warm dried out scrambled eggs but for a free breakfast i cant complain. The free coffee machine in the lounge is a good idea, however i still think there ahould be these facilities in the rooms as some people would like to relax in their room without going down 9 floors to get one. All in all it was ok, i would stay again but there's a lot better out there for a similar price
Stayed 2 nights in Apr 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stuff are amazing.. super friendly and helpful shout out to Ali I arrived after midnight and he was very nice along with the lady next morning. I won't say its the best hotel but it definitely one of the best ones I stayed at with this price. The rooms are generally good condition might need some maintenance here and there. In general they are clean and tidy. The lactating is good if you traveling from/to Luton bus (A) is just 5 minutes walk if not less for 3 pounds. Along with other options depending on your preference.
Stayed 1 night in Apr 2025

10/10 Excellent

Khalilullah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and friendly. Sometimes a bit noise outside
Stayed 3 nights in Apr 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 1 night in Apr 2025

8/10 Good

paul

Stayed 2 nights in Apr 2025

10/10 Excellent

Delilah

Stayed 1 night in Apr 2025

10/10 Excellent

Derek

Stayed 1 night in Apr 2025

6/10 Okay

shanar

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Marta

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Daki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great service and a great stay.
Stayed 1 night in Apr 2025

8/10 Good

Tamara

Liked: Staff & service
Stayed 1 night in Apr 2025

4/10 Poor

S

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

I won’t stay here again unfortunately.

I stay away from home quite a lot, this has to be one of the worst experiences I have had for a very long time. The room: - The toilet is so close to the wall that you have to sit at an angle. - the secondary glazing to the window is only half provided and that only half closes so you can hear all the external noise. - the worst part! At around 3am I heard a rat (sounded much larger than a mouse) trying to eat its way through the pipe work boxing below the window. I had to tap on it every time it came - I am shattered now! Breakfast - the selection is very limited. - the tables were not cleaned properly. - there can be a bit of wait in the serving area due to the restricted size.
Stayed 1 night in Apr 2025

8/10 Good

Puja

Stayed 1 night in Apr 2025

4/10 Poor

Timothy

Traveled with family

Poor facilities

We arrived at 0245 from Luton airport, a family of 3. There are no drinks facilities in the room at all. Not even a glass to use for water. We had previously emailed advising on our late arrival, this wasn't a problem as the desk is manned 24hrs. Breakfast was included, but we missed it due to our late arrival. (And obviously sleeping) Check out is 11am, there is a coffee machine available in the lobby, so once up and showered I ventured down to fetch myself and my wife a much needed coffee. This was at 1030. Only to find the coffee machine being cleaned. I was advised that it would take 20 minutes to complete the clean. So we went without a drink. I've no idea why they just wouldn't wait until check out time at 11 to do the coffee machine? There was a water dispenser in the lobby, but that was empty too, presumably emptied and closed after breakfast (0630-0900) Lastly, we were just leaving our room (to check out) at 1050 and there was a knock on the door by housekeeping. Again, just wait the 10 mins till check out time. The hotel served our purpose of a bed after a late night flight. But i wouldn't use them again. Every brit is gasping for a cuppa in the morning, especially if you've been abroad (and suffered non English tea for a couple of weeks) an easily rectified problem that shouldn't need resolving.
Stayed 1 night in Apr 2025

8/10 Good

Ursula

Traveled with family
Disliked: Amenities, property conditions & facilities
No bells and whistles. Value for the price. Breakfast options were sufficient but the area could have been kept cleaner as there was food messed everywhere. Hotel is dated, but clean. Mall next door if you need anything.
Stayed 1 night in Mar 2025

6/10 Okay

Dominic

Traveled with group
Liked: Staff & service

One night only

Unfortunately the short stay we had at the hotel, for an early flight, was spoilt by other customers talking outside their rooms throughout the night amd the early morning. We also had McDonals and KFC food theown on the floor outside our door when we departed, with wrappers everywhere. Staff were friendly, rooms what you expect for the price, but the clientele Unfortunately spoilt any chance of sleep.
Stayed 1 night in Mar 2025