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Domaine Val de Roland

3.0 star property

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December 2024
January 2025

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Exterior
Front of property
View from room
Classic Apartment, Mountain View | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Duplex, Mountain View | Living area | LCD TV

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
  • Hot Tub
  • Pool
  • Laundry
  • Pet friendly
  • Parking included

Explore the area

Map
3 rue de la Lanne, Luz-Saint-Sauveur, Hautes-Pyrenees, 65120
  • Col du Tourmalet
    5 min drive
  • Chez Christine
    5 min walk
  • Lourdes Station
    27 min drive
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    47 min drive

Room options

View all photos for Comfort Apartment, Mountain View

Blackout drapes, free WiFi, bed sheets

Comfort Apartment, Mountain View

  • 409 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 Double Bed, 2 Twin Bunk Beds and 1 Double Sofa Bed

View all photos for Standard Apartment, Accessible, Mountain View

Standard Apartment, Accessible, Mountain View | Blackout drapes, free WiFi, bed sheets

Standard Apartment, Accessible, Mountain View

  • 409 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Duplex, Mountain View

Duplex, Mountain View | Blackout drapes, free WiFi, bed sheets

Duplex, Mountain View

  • 527 sq ft
  • 3 bedrooms
  • Mountain view
  • Sleeps 8
  • 1 Double Bed, 3 Twin Beds, 1 Large Twin Bed and 1 Double Sofa Bed

View all photos for Classic Apartment, Mountain View

Classic Apartment, Mountain View | Living area | LCD TV

Classic Apartment, Mountain View

  • 355 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Appartement Duplex sans balcon

Appartement Duplex sans balcon | Blackout drapes, free WiFi, bed sheets

Appartement Duplex sans balcon

  • 678 sq ft
  • 3 bedrooms
  • Mountain view
  • Sleeps 8
  • 1 Double Bed, 2 Twin Beds, 2 Twin Bunk Beds and 1 Double Sofa Bed

Similar properties

Living area

Garden & City Cauterets Balneo

Pool
Pet friendly
Free WiFi
Restaurant
4.0 out of 5, Very Good, (202)
The price is $115
per night
$130 total
includes taxes & fees
Jan 6 - Jan 7
Garden & City Cauterets Balneo

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Domaine Val de Roland

3-star Luz-Saint-Sauveur residence with in-room kitchenettes
Spend your day on the slopes, and return to Domaine Val de Roland to take a dip in an indoor pool and relax in a full-service spa. Housekeeping is available on request.
Domaine Val de Roland offers 112 accommodations, which are accessible via exterior corridors and feature blackout drapes/curtains. Accommodations at this 3-star residence have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with satellite channels. Housekeeping is provided on request.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the residence's full-service spa. The spa is equipped with a steam room. The spa is open daily.
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. This mountain residence's ski shuttle (surcharge) will get you to the slopes in no time. Domaine Val de Roland helps provide the perfect winter holiday with ski storage and ski passes.

Public areas are equipped with complimentary wireless Internet access. This eco-certified residence also offers an indoor pool, an outdoor pool, and a steam room. Complimentary self parking is available on site.

Domaine Val de Roland is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 9:30 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Ski

  • Downhill skiing nearby
  • Ski equipment rentals nearby
  • Ski passes
  • Ski shuttle (surcharge)
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Pool loungers
  • Spa tub
  • Steam room

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster

Dining

  • Daily buffet breakfast available 8:00 AM to 9:30 AM for a fee: EUR 12 for adults and EUR 7 for children

Bedrooms

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Library
  • TV in common areas

Outdoor areas

  • Garden
  • Picnic area
  • Terrace

Laundry

  • Laundry facilities

Comfort

  • Heating

Pets

  • Pet friendly
  • Fee: EUR 6 per pet per day
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Housekeeping (on request)
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff

Location highlights

  • In the city center
  • In the mountains
  • Near the boardwalk/promenade

Things to do

  • Ski passes
  • Ski storage
  • Snow sports gear
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fishing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain climbing nearby
  • Rafting nearby
  • Rock climbing nearby
  • Skydiving nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Spelunking nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 112 units
  • 3 buildings
  • 3 floors
  • Access via exterior corridors
  • Garden
  • Housekeeping (on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out (exact amount varies)
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 6 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200.00 per accommodation, per stay
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 7 for children
  • Pet fee: EUR 6 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee and varies based on unit size
  • Cleaning supplies fee: EUR 3 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Domaine Val Roland
Domaine Val Roland House Luz-Saint-Sauveur
Domaine Val Roland Luz-Saint-Sauveur
Val Roland
Domaine Val Roland House
Domaine Val de Roland Residence
Domaine Val de Roland Luz-Saint-Sauveur
Domaine Val de Roland Residence Luz-Saint-Sauveur

Domaine Val de Roland Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 82 out of 265 reviews" "
Rating 8 - Good. 144 out of 265 reviews" "
Rating 6 - Okay. 26 out of 265 reviews" "
Rating 4 - Poor. 9 out of 265 reviews" "
Rating 2 - Terrible. 4 out of 265 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sulesh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value accommodation in the heart of the Pyranees mountains, easy to access ski resorts. A chalet style apartment with everything you need for a comfy stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

OVIDIU

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Nick

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like Reception was very rude , didn’t stay as check in closes at 8pm , how about mentioning at time of booking !!
Stayed 1 night in Aug 2019

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartments in a superb area.
A nice apartment in a quiet area, 5 minutes from the centre. The idea that you cleaned and tidied your room, threw out the rubbish and put your sheets etc to be washed caught me by surprise, but wasn't an issue for me. The beds were very comfortable and I slept really well. Very well placed for cycling (secure storage) motorcycling and walking, especially for the Cirque du Gavarni, Col du Tourmalet etc, I look forward to going back later in the year.
Stayed 2 nights in Jun 2018

6/10 Okay

nick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jun 2018

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

6/10 Okay

Melanie

Liked: Cleanliness
Close to town, simple hotel
The hotel is very spartan, but would be perfect for staying with a large group during the ski season. Good parking and kitchenette of bringing your own supplies. The town is lovely and the locals are quite welcoming.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Not a place to stay
Old, with creaky floors and stairs. Cave like. You had to put on your own linen when you got there. No toiletries.

8/10 Good

Robert, Milwaukee

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, views & comfort. Not a hotel.
First thing is this isn't really a hotel. It's a short-term apartment rentals. We had a great 3-bedroom suite with a balcony & amazing view. Close to town and great skiing & hiking. Very clean and comfortable. Downsides: reception opening hours are short: DON'T GET THERE AFTER 8 PM OR YOU CAN'T CHECK IN. Pool & sauna hours also very short: just 3 hours per day. Last downside was only 1 toilet.

8/10 Good

Michael, Harlow, Essex

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing and enjoyable
Couple of days on the way back from Spain - very relaxing and enjoyable.

8/10 Good

PETER, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Good value. Very pleasant environment with mountain views. We were 2 in an apartment designed to take up to 6. Well equipped and spacious for 2 (although bedroom a bit cramped), but would be a terrible squash for 6. No non-French TV.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Bedroom very small.

4/10 Poor

Micheline, Florida USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
We arrive at noon and had to wait at 4pm to check in because the office was closed between 12 to 4pm. At check in we had a list of things to do when leaving the room, undo the bed, put all linens together to a basket downstairs, leave the room and drop all garbage at the front entrance of the property. The mattress was atrocious and we did not sleep all night it was so uncomfortable. The cleanest is at desired and I will not recommend that hotel.

8/10 Good

Jim, Charlotte, NC

Liked: Cleanliness, staff & service, room comfort
Large and comfortable room.
Hotel is a bit difficult to find. However, the staff were excellent and the rooms spacious. Parking was convenient. A good hotel and a good value in a beautiful part of France.

8/10 Good

Verified traveler

Liked: Staff & service
Great location!
Very convenient location in Luz St Saveur. Perfect as a base for exploring the Hautes Pyrenees. We visited in early June and it was extremely quiet. Be aware that you are required to clean your own room prior to check-out or be charges a 80 EURO cleaning fee.

8/10 Good

CMKBD, St. Paul, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location for Hiking Near Gavarnie
We stayed at this condo type property for four (4) nites and it was the perfect location for our hiking and sightseeing. The staff was excellent and very helpful. A couple of items were missing from our unit and they took care of it immediately. Others have commented on some negative experiences but we found none of that. WiFi is only available in the Reception area. I would have gladly paid additional to have it available in our unit. The bedroom area is quite small - just large enough for the bed but this is made up for by the generous family/living room/kitchen area. Our first impression after we checked in a headed to our unit was that the common areas looked very depressing and everything was concrete and then we opened the door to our unit and we were totally surprised. We later deduced that the concrete was there because of all the skiers and ski boots that would otherwise ruin other flooring. Parking is easy and plentiful and you can walk into Luz-Saint-Sauvere in about 5 minutes walking along the creek. There is a Carefour Market in the center of the city that will take care of most of your grocery needs.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Steve, Media, PA USA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and convenient
This aparthotel is well maintained and in very good condition. The rooms are well-sized and clean. The location is just a few min walk to the center of town, which is a great location in the Pyrenees. There is ample free parking. It is great for families and groups. My only two wishes are 1) there was WiFi available in the rooms rather than just the lobby, which is a separate building; and 2) they provided a little more dishwasher soap and toilet paper if you're staying for more than 1-2 days.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for great price
Beautiful location, great for a group. Like new facilities and comfortable.

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to base your exploration of the Pyrinee
Good and comfortable apartment. Take care to bring you own piece of soap and personal hygiene items. The complex has a nice swimming pool, half indoors and half outdoors. It has also a sauna.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and excellent room!

8/10 Good

ckg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Gavarnie
Place is clearly meant for more extended stays, has kitchen facilities & more. Excellent price, very clean, cute town. Only negative was no shower curtain.

4/10 Poor

Karl, Teesside, England

Liked: Cleanliness, room comfort
Disliked: Staff & service
Gloomy old Domaine Val de Roland
My wife and I arrived at the Domaine at 4-15 p.m. only to find the reception office unmanned, after noting that reception times were clearly stated as between 4 p.m. and 9 a.m. After returning to Luz centre for grocery shopping, we came back to reception, and were allocated room no. 214, which turned out to be the most gloomy room possible, given the fact it was on the dark side of the Domaine. Upon returning to reception,we requested an alternative room on the Western side, i,e, to enjoy the maximum amount of sunshine possible on the balcony, whilst enjoying our evening meal. The response from the young female receptionist was absolutely abysmal, in that to quote her exact words ' For one night only - you are only going to sleep there '. We were flabbergasted at this reply, and were then told to obtain a change meant that the new room would have to be cleaned. We stuck to our guns and were most reluctantly given the the keys to room no.208.which was perfectly placed to receive a further 2 hours of evening sunshine, and was in fact was already clean throughout and most enjoyable that evening. We would suggest, that in view of the above experience, that this employee be sent on the next available Customer Care Training Course, given the fact she does not appreciate customer's valid requests as such, in short, sort this girl out quickly before she upsets more customers of Expedia.com.