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Novotel Lyon Gerland Musée des Confluences

4.0 star property

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Photo gallery for Novotel Lyon Gerland Musée des Confluences

City view from property
Suite, 1 Queen Bed with Sofa bed | 1 bedroom, premium bedding, minibar, in-room safe
Exterior
Exterior
Breakfast, lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym
  • Room service
  • Pet friendly

Explore the area

Map
70 avenue Leclerc, LYON CEDEX 07, Lyon, Rhone, 69363
  • Halle Tony Garnier
    ‪3 min walk‬
  • Musée des Confluences
    ‪7 min walk‬
  • Lyon Confluence Shopping Center
    ‪15 min walk‬
  • Lyon (LYN-Lyon Bron)
    ‪18 min drive‬

Room options

View all photos for Classic Room, Multiple Beds

1 bedroom, premium bedding, minibar, in-room safe

Classic Room, Multiple Beds

  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Room, 1 Double Bed with Sofa bed

Classic Room, 1 Double Bed with Sofa bed | 1 bedroom, premium bedding, minibar, in-room safe

Classic Room, 1 Double Bed with Sofa bed

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Classic Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed with Sofa bed

Executive Room, 1 Double Bed with Sofa bed | 1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 Double Bed with Sofa bed

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed

Suite, 1 Queen Bed with Sofa bed | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Queen Bed with Sofa bed

  • 452 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Novotel Lyon Gerland Musée des Confluences

4-star hotel in Lyon City Centre
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a snack bar/deli, and self parking. Housekeeping is available on request.
Novotel Lyon Gerland Musée des Confluences offers 186 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Novotel Lyon Gerland Musée des Confluences features a fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 17 meeting rooms. Event facilities measuring 7233 square feet (672 square meters) include conference space. This family-friendly hotel also offers a terrace, an arcade/game room, and multilingual staff. Parking is available onsite for a surcharge.

Novotel Lyon Gerland Musée des Confluences is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 11:00 AM.
La Fabrik - This brasserie serves breakfast, lunch, and dinner.
BAR INTERIEUR - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19.50 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BAR INTERIEUR
  • La Fabrik

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Gym
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 17 meeting rooms
  • 7,233 square feet of conference space
  • Business center

Outdoors

  • Free pool cabanas
  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 8.50 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.5 per person
  • Covered self parking fee: EUR 15 per night
  • Pet fee: EUR 8.50 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to August
Pool access available from 9:00 AM to 7:00 PM
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Novotel Hotel Lyon Gerland
Novotel Lyon Gerland Musée Confluences Hotel
Lyon Novotel
Novotel Lyon Gerland Hotel Lyon
Novotel Lyon Gerland Hotel
Novotel Musée Confluences Hotel
Novotel Lyon Gerland Musée Confluences
Novotel Musée Confluences
Novotel Lyon Gerland Musée des Confluences Lyon
Novotel Lyon Gerland Musée des Confluences Hotel
Novotel Lyon Gerland Musée des Confluences Hotel Lyon

Novotel Lyon Gerland Musée des Confluences Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 350 out of 943 reviews
Rating 8 - Good. 409 out of 943 reviews
Rating 6 - Okay. 119 out of 943 reviews
Rating 4 - Poor. 49 out of 943 reviews
Rating 2 - Terrible. 16 out of 943 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

4/10 Poor

Siobhan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
From arrival the lady serving us greeted me with a friendly ‘bonjour’ and when I said Hello in English, her face instantly changed to a look of disgust….do your staff not like the British? I don’t complain easily but unfortunately due to the events as follows we were really let down. The room really wasnt up to an executive standard. the mattresses and pillows are VERY stained, there is only one bin for the whole place and thats in the bathroom, the walls are so thin we could hear everyone in other rooms so sleeping was difficult. we didnt have any complimentary items in the fridge-no water, soft drinks or food. there were no free toiletries in the bathroom as stated.the shower is too low so we had to stoop under it and the adjustable shower head doesnt work. the shower tray is dirty and the conditioner bottle empty. There is no rail when coming out and is dangerous to take a big step down.we were only given 2 coffee pods and one dressing gown for a family of 4.1 cracked mug by the kettle. 2 of the wall sockets dont work and we tried several plugs so its definitely the sockets. the interjoining door to another room doesnt lock so the otherside could easily walk in if they wanted but we put things against the door just in case. the advert for the stay is misleading as it says a seperate bedroom but its all in one room! i had to ask for all the missing items and was brought a chocolate bar, 3 cans for the fridge and for the fridge and some paper cups. No water bottles
Stayed 2 nights in Aug 2024

8/10 Good

William, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Convenient for the metro at end of line due to constructions. Further away from attractions in center of the city.
Stayed 4 nights in Jul 2024

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with the bare essentials. Location is a distance from historic region of Lyon~ 3 miles. Walking it took us 45 minutes but public transit is really close. Restaurant on site is limited in hours and only serves breakfast and dinner at set times. Staff were friendly and helpful.
Stayed 5 nights in Aug 2024

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good base in the south of Lyon city centre - 5 mins walk to a tram stop to travel into the city centre. The Breakfast buffet had a lot of options for us as a family. The communal pool is small, but good - towels for the pool are 2 euros from reception. Parking is underground at 14 euros. Restaurant on an evening is friendly.
Stayed 3 nights in Jul 2024

4/10 Poor

kirsty

Traveled with family
Disliked: Cleanliness
Rooms very small for 2 adults plus 1 child. Is out of the way but tram & metro close by. Room and bathroom need updating. Although beds are very comfortable & breakfast is good.
Stayed 3 nights in Jul 2024

6/10 Okay

sarah

Traveled with partner
Liked: Cleanliness
There was a conference on whilst we were there, so lobby area was busy. Pool is very small and bizarrely you have to walk through the dining area to get to it. There's no changing facilities so you have to walk back in your wet costume under your clothes. Seems the Ibis next door has all the same facilities but is cheaper than the Novatel!
Stayed 2 nights in Jun 2024

8/10 Good

Paolo, Milano

Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

Allison

Disliked: Staff & service, property conditions & facilities
They didn’t have 2 double beds as it said, they had 2 twin beds which meant one of my kids had to sleep on the floor and they only gave us one pillow on the bed which was a throw pillow cut in half and put in a pillowcase for a bed pillow and when I asked for another pillow they told me “that is not possible”. In my other room they also only gave us one pillow for the double bed and wouldn’t give us another one
Stayed 1 night in Jun 2024

10/10 Excellent

Mike

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jun 2024

6/10 Okay

Mary Louise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, safe parking, close tram stops from where you can easily reach the old city. Front desk staff was very nice, helpful, with a good sence of humour and made us feel very welcomed. Some water in the room would have been nice.
Stayed 1 night in May 2024

2/10 Terrible

Abhiram

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

gurjit

Traveled with family and small children
Disliked: Property conditions & facilities
Booked this based on other visitors recommendations but was unfortunately very disappointed 1. It's VERY dated inside 2. No cot provided even though the booking included an infant 3. The lobby restaurant had water coming through the ceiling which smelled like waste 4. The cleaners only made the adult bed up not that child's bed 5. It's literally the same building as an ibis
Stayed 2 nights in May 2024

8/10 Good

Ken

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

4/10 Poor

Alex H

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property does not demonstrate the caliber of a 4 star establishment. Staff lacks hospitality skills and compassion. Check-out time was posted at 12 Noon, however, housekeeping keeps badgering guests at 9am, 10am and 11am to ensure we have vacated which was extremely intrusive especially when we were getting ready to check-out. I answered the door once and the housekeeping lady (perhaps Manager) gave me a rude and stern look, questioning why we haven't left the room yet. Additionally, contacted the front desk to extend a courtesy late check-out of 1pm as 3 of us were very ill due to food poisoning, and yet we were denied. As a guest, one would expect a little more accommodation based on each unique circumstance, and the requests in my opinion were more than reasonable. Nonetheless, very likely will not be returning.
Stayed 3 nights in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 3 nights in Sep 2023

10/10 Excellent

Constance

Stayed 3 nights in Jul 2023

6/10 Okay

Steven John

Stayed 3 nights in Jul 2023

6/10 Okay

Marina, Chicago

Stayed 2 nights in Jul 2023

10/10 Excellent

victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities but very limited dining options around the hotel. If you are in Lyon for sightseeing etc, you will need to go back and forth between the city center and the hotel.
Stayed 1 night in Jul 2023

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service at all levels, particularly in the restaurant. After making a reservation and twlli g the host, I told hom where I would be and then pointed. A 1/2 wait turned into an hour I checked back in with him. No recall of the reservation, I waited agaim for a 1/2 hour and was seated. They brought part of my ordet and forgot the entree. During that wait they messed Up 3 other orders.
Stayed 3 nights in Jul 2023