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went for a pool tournament staff was OK. Ran into a few that were kind of abrupt with questions. Food choices were mediocre and very expensive in general. We tried to go to Sid‘s for a 999 basic breakfast special that ran from 7 AM to 9 AM. Got in line at 850 got taken to a table that hadn’t been wiped down Or prepared at 8:55 so we were standing there waiting for them to do that and then had to wait five minutes for a waitress to come over and take our order and we’re told it was 903 and they couldn’t put in the order for the special, so we wound up paying 2399 for the same meal as the special except coffee wasn’t even included in that one 🙄 so that was a little frustrating. The room was adequate. I wish they offered some non-smoking tables at the casino. if you can get the $50 meal credit pre-purchase that helped take some of the sting off the $18 bacon egg and cheese breakfast sandwich sandwiches from the to go coffee shop. If I’m back out there again, I would probably look for another option.

The check-in process was extremely poorly organized and managed. There were three staff members working, yet none seemed to have any sense of urgency or communicate effectively. It took over an hour to check in, and the staff member assisting me never explained what was causing the delay or whether there were any issues. At one point, she simply stared at her screen for approximately 45 minutes without communicating with me at all. I stayed in the Canyon Tower, and unfortunately the room was extremely stuffy. Even with the AC set as low as 65°F, the room never felt comfortable, and I had a difficult time sleeping. The bathroom also had not been properly cleaned before my arrival. There was hair throughout the shower, which was disappointing and made the room feel like it had not been thoroughly prepared for a new guest. Overall, the experience was frustrating and did not meet the standard I expected. Better communication during check-in, more efficient management, and more thorough room cleaning would make a significant difference.

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

It was my first tine that stay there and was amazing. Clean quiet I can’t wait to come back.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Beautiful hotel, excellent location, nice staff!