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Boutique Hotel Grote Gracht

3.0 star property

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View from room
Free toiletries, hair dryer, towels
Family Room | Minibar, in-room safe, iron/ironing board, rollaway beds
Superior Double Room | Minibar, in-room safe, iron/ironing board, rollaway beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Breakfast available
  • Pet friendly
  • Free WiFi

Explore the area

Map
Grote Gracht 56, Maastricht, 6211 SX
  • Vrijthof
    ‪3 min walk‬
  • Dominicanenkerk
    ‪3 min walk‬
  • Market
    ‪3 min walk‬
  • Maastricht (MST-Maastricht - Aachen)
    ‪12 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, iron/ironing board, rollaway beds

Superior Double Room

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, iron/ironing board, rollaway beds

Deluxe Double Room

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Basic Double Room, 1 Double or 2 Twin Beds, Garden View

Minibar, in-room safe, iron/ironing board, rollaway beds

Basic Double Room, 1 Double or 2 Twin Beds, Garden View

  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Single Room | Minibar, in-room safe, iron/ironing board, rollaway beds

Single Room

  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, City View

Minibar, in-room safe, iron/ironing board, rollaway beds

Deluxe Double Room, City View

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, iron/ironing board, rollaway beds

Family Room

  • 699 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

Front of property

easyHotel Maastricht City Centre

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
4.2 out of 5, Very Good, (542)
The price is $61
per night
$76 total
includes taxes & fees
Mar 4 - Mar 5
easyHotel Maastricht City Centre

About this property

Boutique Hotel Grote Gracht

3-star hotel in Maastricht-Centre Urban District
Along with a 24-hour front desk, this smoke-free hotel has a garden and a front-desk safe. WiFi in public areas is free. Other amenities include a reception hall.
Boutique Hotel Grote Gracht offers 25 accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Boutique Hotel Grote Gracht features a terrace, a garden, and room service (during limited hours). Wireless Internet access is complimentary.

Boutique Hotel Grote Gracht is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

Dutch, English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking for EUR 25 per day; reservations required; discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 22 for adults and EUR 12.50 for children

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Heating
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 35

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.56 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 12.50 for children
  • Nearby parking fee: EUR 25 per day (820 ft away)
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 35 (subject to availability)
  • Rollaway bed fee: EUR 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 3 stars.

Property is also known as

Sandton Hotel Pillows Maastricht
Sandton Pillows Maastricht
Boutique Hotel Grote Gracht Maastricht
Boutique Hotel Grote Gracht
Boutique Grote Gracht Maastricht
Boutique Grote Gracht
Grote Gracht Maastricht
Boutique Hotel Grote Gracht Hotel
Boutique Hotel Grote Gracht Maastricht
Boutique Hotel Grote Gracht Hotel Maastricht

Boutique Hotel Grote Gracht Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 146 out of 488 reviews
Rating 8 - Good. 231 out of 488 reviews
Rating 6 - Okay. 78 out of 488 reviews
Rating 4 - Poor. 24 out of 488 reviews
Rating 2 - Terrible. 9 out of 488 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, happy to accommodate. Lovely room and comfortable bed.
Stayed 2 nights in Sep 2024

10/10 Excellent

roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for a hotel so close to everything in Maastricht. Highly recommend a stay here
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute in great location. Very friendly staff that gave us great recommendations
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend this hotel at all.
On our arrival we were asked to pay for our stay. I have explained that we paid already at the booking time in November 23. I also handed in the receipt via Hotels.com. to the young chap at the reception. This still wasn't satisfying for him and he was convinced we didn't pay. We were very tired after spending 10 hours of travelling to get to Maastricht and what we really wanted was to relax after long day spent on the plane and train. He made us to pay again!. After we got back home, I have requested a refund via Hotels.com, which agreed with us that we have paid the amount already back in November. Now, nearly 2 weeks later, we still haven't received our money back from this hotel! How ridiculous! Hotel itself is dated, bathroom leaking and stinky. There was a lot of noise coming from the outside dining area (we had the window opened as there was no air conditioning). Never again, worst experience ever!
Stayed 2 nights in Jul 2024

8/10 Good

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large with en-suite facilities and kept the historic features of the property. Breakfast was good.
Stayed 3 nights in Jul 2024

8/10 Good

Donal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Staff super friendly and helpful. Room clean and fresh. Bed super comfortable so much so I overslept!
Stayed 1 night in Jul 2024

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service
This is an old property that has been lovingly renovated. The bathroom was modern, the bed comfortable. The staff were very friendly and helpful. The accommodation is in the old part of Maastricht and is walking distance to everything. Perfect location. Would definitely stay here again
Stayed 4 nights in Jun 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Bert

Stayed 3 nights in May 2024

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet! Friendly service! Clean and simple!
Stayed 1 night in May 2024

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Wassili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm in the city.
It is a gentle, quiet, peaceful and attractive hotel ideally located in the city.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

8/10 Good

Peggy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading reviews, I was worried about the hotel, but the place was charming and the staff wonderful, (especially Chip!) We stayed on the top floor with old exposed rafters from the 15 or 1600s. The basement and the road were built by Romans. The heat was fine once we figured out the radiators. Our bathroom was huge, bright, clean, great shower, and it had a door. Pay for a “superior” room for a great bathroom. Breakfast was good, great breads, and it doesn’t change, but most places don’t change up the breakfast. As in other reviews, street noise was quite noticeable, but for us it was sleepable until New Year’s Eve. The stone streets and close buildings act like an echo chamber. A garden facing room may have been better. That’s not the fault of the hotel. It could use some paint touch up. I would definitely stay there on my next visit to Maastricht.
Stayed 7 nights in Dec 2023

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Ann

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Ontzettend veel straatlawaai. Kamer aan de straatkant op 2de verdiep. Enkele beglazing. Leek wel of het verkeer langs je bed reed.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

JIMENA SUSANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have room service daily
Stayed 7 nights in Aug 2023

6/10 Okay

Megan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Noticeably shabbier than our last visit (curtains not fixed to the rail, wardrobe broken, wall crumbling due to damp) and no hot water on one day. Would not stay again.
Stayed 2 nights in Aug 2023

2/10 Terrible

Cefas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023