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My fiancé and I really enjoyed our stay at Casa Gitano!! Upon our arrival, we had an extra charge on our card that was reversed immediately by the concierge staff. She was very sweet and apologized for the accidental charge. We upgraded our room before we arrived and it was so worth it! We stayed in the oceanfront suite with private pool and the room was gorgeous! We did have to ask for our pool to be cleaned once since some of the leaves and little buds from trees kept falling in and there was no net for us to clean it ourselves, but the staff was incredible with immediately getting on this and coming to clean it! All of the staff here were so great and so helpful with everything we needed. They were all so attentive and friendly during our stay. They all celebrated our recent engagement and my birthday during our stay here. They offered us drinks and a celebratory dessert! I would absolutely stay here again and recommend this resort to others!! The pool is beautiful and the beach is stunning even with some seaweed we had in June. 100% will be coming back!!!

The hotel is very outdated. The A/C does not cool the rooms. The food was not the best.

Great family-friendly hotel. This was our 2nd visit here & both times were excellent. I highly recommend making reservations at Los Agaves, Cocoa & MakiTaco for dinner. The dinner is included as all-inclusive but reservations are limited. You can book beginning at 8am 1-day in advance thru the hotel app. Bartolomé & Alfredo were top-notch waiters. Very friendly, pleasant & extremely patient with us & our kids. They made the experience a special memory. Dali, the hostess, always had a welcoming smile. The food at all three places was amazing and perfectly plated. Definitely a step above offerings at the buffet hall. The ladies at the Coffee & You coffee bar were also very pleasant & patient with the kids and I as we ordered multiple ice cream & coffee options. The hotel is conveniently located next to the port for the Ferry to Isla Mujeres which is a quick 30-minute ride for a quick afternoon trip. The pirate ship excursion included with the hotel was fun for both adults & kids. Ana was our waitress onboard & I was extremely impressed by her patience as many passengers asked for drinks & food all at the same time. She had a smile the whole time and offered to accommodate special requests. The beach water was calm & crystal clear in the mornings. It turned a little more green in the late afternoon with the heat of the day so I recommend beach-swimming earlier in the day. As others had mentioned, there are many representatives offering timeshares but staff was polite.

We booked our honeymoon through Expedia and felt very let down by their assistance. The package we booked included flights to the wrong location and Expedia made it very difficult to fix their mistake. It took many phone calls, hours on hold, and additional payments to get ourselves the right flights. Despite this mishap, we were excited to spend our honeymoon at the Seadust Cancun beach resort. The washrooms and pools were well maintained and we loved the ocean. We also appreciated the lunch buffet and the air conditioned gym.