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Macario Gomez Vacation Packages

The hotel was next to the beach in the middle of downtown. We were a block an a half from the bus station too.

Gustavo at the elite checkin was very combative when we were checking in because my brother in law and his son needed two double beds and had sent an email confirming that and he would not allow late check out even though the website stated so he tried to up charge a better room but at that point we were worn down from travel. We have been going to riu for years and this interaction was not even pleasant

We got a hot tub patio room. Views were sick. Room was big. Wasn’t the cleanest. Property is aging and aging poorly at that. The hot tub is just a jetting tub. And while we were sitting out on the patio concrete chunks came loose and fell 3 floors. Luckily we weren’t hit but still kinda surreal experience. I collected some of the pieces and gave them to the front desk. Their response was that they have someone fixing it. However the fix I saw was them just knocking loose the rest of the loose concrete. The beach doesn’t have beach loungers but beach bean bags. The location couldn’t be better. The double pools are great.

The property was not maintained and under a lot of construction. A lot of the spaces advertised were not accessible. The food and drink was very expensive considering the property condition.

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.