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Matsubara Acqua Park Hotel

3.0 star property

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Photo gallery for Matsubara Acqua Park Hotel

Aerial view
Beach nearby, beach towels
Lobby
Massage
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Room service
  • Pool
  • Breakfast included
  • Housekeeping
$83
includes taxes & fees
Dec 3 - Dec 4

Explore the area

View in a map
Avenida Brigadeiro Eduardo Gomes 1551, Cruz das Almas, Maceió, AL, 57032-230
  • Place, Parque Shopping Center Maceio
    ‪5 min walk‬
  • Place, Lagoa da Anta Beach
    ‪9 min walk‬
  • Place, Jatiuca Beach
    ‪12 min walk‬
  • Airport, Maceio (MCZ-Zumbi dos Palmares Intl.)
    ‪25 min drive‬

Room options

View all photos for Room Standard

Minibar, in-room safe, rollaway beds, free WiFi

Room Standard

  • 258 sq ft
  • Sleeps 4

Standard Room

  • 279 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Matsubara Acqua Park Hotel

3-star hotel in Cruz das Almas
At Matsubara Acqua Park Hotel, relax at one of the 2 outdoor swimming pools, play on the nearby beach, or spend the day at a complimentary water park.
Matsubara Acqua Park Hotel offers 110 air-conditioned accommodations with minibars and safes. Televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, and a sauna.

Children under 5 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Matsubara Acqua Park Hotel features a complimentary water park, 2 outdoor swimming pools, a waterslide, and a hot tub. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This beach hotel also offers a children's pool, a sauna, and a complimentary children's club. Complimentary self parking is available on site.

Matsubara Acqua Park Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Onsite venue - This restaurant specializes in international cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Hot tub
  • Playground
  • Sauna
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Playground
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Direct access to the beach
  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Spa

  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 90 per night

Property payment types

Important information

Optional extras

  • Rollaway bed fee: BRL 90 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a smoke detector and a security system

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 5 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Hotel Matsubara
Matsubara Acqua Park Hotel Maceio
Matsubara Hotel Maceio
Matsubara Maceio
Matsubara Hotel Maceio, Alagoas, Brazil
Matsubara Acqua Park Maceio
Matsubara Acqua Park
Matsubara Acqua Park
Matsubara Acqua Park Hotel Hotel
Matsubara Acqua Park Hotel Maceió
Matsubara Acqua Park Hotel Hotel Maceió

Reviews

Matsubara Acqua Park Hotel Reviews

7.2

Good

7.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 147 out of 432 reviews
Rating 8 - Good. 101 out of 432 reviews
Rating 6 - Okay. 83 out of 432 reviews
Rating 4 - Poor. 54 out of 432 reviews
Rating 2 - Terrible. 47 out of 432 reviews

Reviews

10/10 Excellent

Thalissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and polite, excellent customer service, great pool area and safe environment for children. Also breakfast was amazing!!!
Stayed 2 nights in Mar 2024

2/10 Terrible

Martin

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We paid for what we saw in the pictures, but in reality the Matsubara hotel is not what you see there. The pictures on Expedia are from when the hotel was new. The rooms are old, dirty and poorly maintained. We only spent a few hours until we decided to go to another place.
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Sebastião

Stayed 2 nights in Aug 2025

10/10 Excellent

JEFERSON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Os funcionários do hotel muitos educados uma ótima recepção, as área de lazer tudo limpo, em breve volto com fé em Deus ..
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Quarto com cheiro de mofo. O quarto em geral é bem precário e bem mal cuidado
Stayed 2 nights in Aug 2025

10/10 Excellent

Girlane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Ane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Iris Xavier da

Traveled with family
Liked: Staff & service, room comfort

Maravilhoso.

Minha familia e eu amamos. Só achei que o banheiro do quarto 311 precisa mais de reparos. O café da manhã é maravilhoso, varias piscimas, o hotel é tranquilo, beira mar. Um dia voltaremos com toda certeza.
Stayed 2 nights in Aug 2025

10/10 Excellent

Luiz José da Silva

Traveled with family
Stayed 5 nights in Aug 2025

4/10 Poor

Mara

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Rodolfo

Stayed 1 night in Jul 2025

10/10 Excellent

JOSE RODRIGUES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

EDSON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

JOSE CARLOS

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

André Filipe

Liked: Cleanliness, staff & service

Necessidades importantes

O hotel atendeu as necessidades, mas apresenta sinais de deterioramento, e necessidade de manutenções e reformas.
Stayed 10 nights in Jul 2025

6/10 Okay

Emma

Traveled with family
Stayed 3 nights in Jul 2025

6/10 Okay

MARCIO

Business traveler
Liked: Staff & service

Parabéns aos FUNCIONÁRIOS!

Esse hotel a um bom tempo vem passando por diversas dificuldades, neim vou relatar, é só você pensar em um prolema, os hospedes passam, infelizmente é um problema dos administradores por falta de investimento, os funcionários tem nada haver, e eles fazem malabarismo para atender os hospesdes, por isso que qualifico o que tem de melhor no hotel são os funcionários, destaco seu Carlos do restaurante, conhecido como Carlinhos, a falta de estrutura e equipe ele se vira nos 30 com atendimento de qualidade, e a recepiocinista Lúcia, uma grande simpatia. Espero que os administradores possam investir para melhor conforto dos hospedes e trabalho melhor qualidade para os funcionários. O Parque aquático há vários tempos sem funcionar os brinquedos 100%.
Stayed 3 nights in Jul 2025

10/10 Excellent

Josiene f s fialho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

João Eduardo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel mal conservado
Stayed 2 nights in Jun 2025

4/10 Poor

Anderson

Disliked: Property conditions & facilities, room comfort
Quarto com presença de morfo. Em Condições de manutenção precária. Chegamos no hotel as 11:40h, porém o check in só às 14h e ao chegar no quarto tivemos que aguarda instalação da luz do banheiro que apresentava defeito, chuveiro sem aquecer, sem secador de cabelo e a fechadura do quarto com defeito.
Stayed 3 nights in Jul 2025

2/10 Terrible

Emilia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Horrivel

Pessimo! * Hotel velho * Lencois encardidos e rasgado * Quarto fedia a mofo ( a saia das duas camas estavam manchadas de mofo) * Papel higienico de pessima qualidade * Toalhas manchadas * Vendem o combo com o parque mas os brinquedos do parque nao funcionam
Stayed 1 night in Jul 2025