2/10 Terrible
Ivan
Traveled with partner
Sep 9, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please refer to google for our full review with pictures and additional details!
Avoid at All Costs – Not a 5-Star Resort (Closer to 3 at Best)
My wife and I stayed here 6 nights for our honeymoon (booked via Expedia) and it does not meet Dreams standards. We’ve stayed at Tulum, Riviera Maya, Cabo — this resort doesn’t compare.
Arrival: No welcome drink/towel, no luggage help, no escort, phones never worked (safety issue).
Room Service: €20 per order, limited menu, late-night “option” was a cold ham & cheese bagel. Phones broken, so all requests had to be made in person.
Towels/Housekeeping: Inconsistent service, fresh towels only with tips, many ripped or stained. Pool towels only from 1 far location and had to be signed out.
Water/Drinks: Bottled water scarce, gym cooler broken, alcohol bottom shelf, wine upgrade €35.
Cleanliness: Stained curtains/sheets, dirty glasses/dishes, ant infestation in room and buffet, insect in bathtub, mouse at restaurant.
Food: Often cold/bland, poor variety. “Unlimited à la carte” misleading — reservations almost impossible.
Service: Minimal to non-existent. Long waits for menus/water, staff disengaged, language barrier huge.
Facilities: Pools freezing, spa unusable 2/3 days with chemical issues. Lobby bar too small, toiletries poor quality.
Departure: No help at 3 AM checkout, staff didn’t ask about our stay.
Not a 5-star property — major issues with service, food, cleanliness, and management. Strongly recommend avoiding.




Ivan
Stayed 6 nights in Sep 2025








































