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Enotel Santo da Serra

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December 2024
January 2025

Photo gallery for Enotel Santo da Serra

Indoor pool
Reception
Lobby
Standard Room, Balcony | In-room safe, blackout drapes, bed sheets
Interior detail

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • Breakfast included
  • Housekeeping
  • Spa

Explore the area

Map
Sitio Dos Casais Proximos, Santo Antonio da Serra, Machico, 9200-160
  • Quinta Da Junta
    1 min walk
  • Santo da Serra Market
    5 min walk
  • Santo da Serra Golf Club
    2 min drive
  • Funchal (FNC-Cristiano Ronaldo)
    18 min drive

Room options

View all photos for Standard Room, Balcony

Standard Room, Balcony | Bathroom | Shower, free toiletries, hair dryer, towels

Standard Room, Balcony

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

In-room safe, blackout drapes, bed sheets

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

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Exterior

Enotel Magnólia

Pool
Breakfast included
Spa
Free WiFi
4.5 out of 5, Wonderful, (753)
The price is $163
per night
$174 total
includes taxes & fees
Dec 11 - Dec 12
Enotel Magnólia

About this property

Enotel Santo da Serra

Machico hotel with private balconies
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a sauna, and spa services.
Enotel Santo da Serra offers 68 accommodations with safes and hair dryers. Rooms open to balconies or patios. Plasma televisions come with digital channels. Bathrooms include showers and complimentary toiletries. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to an indoor pool, Enotel Santo da Serra provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This hotel offers access to a business center. Event facilities measuring 0 square feet (0 square meters) include conference space. This Mediterranean hotel also offers spa services, a terrace, and multilingual staff. Onsite uncovered self parking is complimentary.

Enotel Santo da Serra is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.
Enotel Santo da Serra has a restaurant on site.
Room service is available.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour pool access
  • 27-hole adjacent golf course
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
24-hour pool access
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Enotel Golf Santo da Serra Hotel Machico
Enotel Golf Santo da Serra Machico
Enotel Golf Santo da Serra Hotel Santa Cruz
Enotel Golf Santo da Serra Hotel
Enotel Golf Santo da Serra Santa Cruz
Enotel Golf Santo da Serra
Enotel Golf Santo da Serra
Enotel Santo da Serra Hotel
Enotel Santo da Serra Machico
Enotel Santo da Serra Hotel Machico

Enotel Santo da Serra Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 160 reviews" "
Rating 8 - Good. 75 out of 160 reviews" "
Rating 6 - Okay. 12 out of 160 reviews" "
Rating 4 - Poor. 3 out of 160 reviews" "
Rating 2 - Terrible. 0 out of 160 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew james

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, you definitely need a car as it’s very rural and not much around.
Stayed 4 nights in Aug 2024

10/10 Excellent

Vitali

Stayed 6 nights in Jul 2024

8/10 Good

Marya, London

Traveled with family
Liked: Cleanliness, staff & service, amenities
While the hotel itself is generally nice, with welcoming staff who always greeted us with smiles, there were several downsides. Firstly, the hotel's location is both a blessing and a curse. Nestled on a mountain away from the lively atmosphere of Machico, it offers a peaceful retreat. There are no good restaurants or cafes nearby, which makes it difficult if you prefer dining out. The hotel's promotional images are somewhat misleading- depicting chaise lounges on a grassy lawn, suggesting ample outdoor space for relaxation. In reality, the only outdoor area is a covered terrace with a few rattan sofas and armchairs. During our stay, the terrace doors were only open for one morning. Breakfast was okay, but the variety was lacking. The breakfast room itself had a peculiar, quiet vibe with soft ambient music playing, which felt more awkward than relaxing. The gym facilities were quite disappointing. The space is size of a single bedroom, inadequately equipped-consists of a treadmill, a bench, a couple of 3-4kg dumbbells, and a single set of 12 kg weights. Sharing these limited resources with other guests was frustrating.The pool, sauna, and steam room were satisfactory. The daily cleaning process began around 10 am, precisely when many guestswould prefer to use these amenities. The noise from vacuums and cleaners disrupted what should have been a relaxing experience.For those seeking a more engaging and conveniently located accommodation, I recommend looking elsewhere
Stayed 7 nights in May 2024

10/10 Excellent

Coleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for going out of the way to get us firmer pillows, much appreciated. Staff always accommodating! Beautiful hotel.
Stayed 7 nights in May 2024

10/10 Excellent

Farzin

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Generaly an old hotel could need some refurbishments. Our room was really humid, we notified the reception but noting was done, no working ventilation in the bathroom. Some spots of the hotel are not cleaned, dust and spiders found. The swimming pool had some rust patches. The breakfast was good on the first day afterwards the quality and quantity went down. One day, no more cheese, only one type of bread no more "Nutella" available only some sad rests of jam available. Salad on the buffet was black and some dead flies could be found in it. We informed the reception and the day after it was better except for the "Nutella" having a sour taste.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Location and surroundings are very good. The property is very welcome and confortable but some maintenance is required.
Stayed 1 night in Dec 2019

8/10 Good

LYNNDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely escape!!!
It's a very beautiful place and very nice staff. The only complaint was that the heat was not working and they weren't helpful at the desk, but I saw a very old heater outside a room and the cleaner gladly got one for us. It is near the most beautiful golf course in the world! We ate in a wonderful little cafe in the village where they grilled the espetada right in an oven in the wall as you watch! Very peaceful, many walkers.
View from the golf course!!!
Lounge decor Chinese antiques!
Lovely gardens
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é encantador. Muito simples e recatado mas no bom sentido.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Sep 2019

10/10 Excellent

Marina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Gem at the top of the mountain
What a jewel hidden away in the mountains of Madeira! The hotel looks like a mini museum, full of antique furniture in the warm and welcoming lobby. The included buffet breakfast is superb, and the room large, modern and comfortable. Beds and pillows are A1, and WIFI signal was strong and fast, streaming Netflix no problem. We asked for a mini fridge and it was given us right away. Keep in mind that the location is up in the mountain, so the weather is cooler. Other than that, it was close to everything, as the island itself is small and has great highways.
Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Nov 2018

8/10 Good

Dodita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good stay, nice indoor pool, good breakfast. On the negative side - very humid area - strange smell in the room
Stayed 2 nights in Oct 2018

10/10 Excellent

David

This hotel is very nice and well run.
This hotel is very nice and well run. It is just on the edge of a village and at the top of a hill so you need transport to reach it. The rooms are spacious and very comfortable with large bathrooms. All the rooms seemed to have patio doors which lead out to a paved area with comfortable furniture and then a garden beyond. The food is excellent though I can only comment about breakfast and dinner. Both had a wide variety of hot and cold delights. All the staff were very friendly and always wanted to help. My stay here did enhance my holiday and look forward to staying here again.
Stayed 7 nights in Aug 2018

10/10 Excellent

Esmaeil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience from the beginning to the end. Clean and we'll maintained.
Stayed 1 night in Feb 2018

8/10 Good

Penny, Bristol UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing comfortable hotel excellent value
Fantastic friendly staff so accommodating. Comfortable beds & communal areas.
Stayed 4 nights in Sep 2017

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peter, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A thoroughly relaxing break
Although, we only spent a couple of days in Santo da Serra, we thoroughly enjoyed our stay at the hotel- it was very peaceful, very tidy and the staff were very welcoming. Lovely breakfast too. We initially got lost on our first night, as our flight arrived late. However, the hotel is located close to park, super-market, and a Farmers' market (on Sundays). A car could be handy. However, the hotel quite close to the airport.

10/10 Excellent

tony, bolton uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel peace and quiet
in the hills not as hot as main part off Madera very peaceful

8/10 Good

G&T, Wales UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Having stayed all over the island, this location is great for exploring the warmer and calmer eastern side. The rooms are spacious and clean but didn't have the fridge that was on the 'included' list. One was supplied on request. Meals were very good and everything was freshly prepared. Ample car parking and the wi-fi worked fine in the communal areas. As in other places on the island, the beds were a bit on the hard side. Staff were great, very helpful and cheerful. Nice indoor swimming pool too.

10/10 Excellent

tony, bolton lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you would think you were the only ones staying
they could not do to much for you what ever time off day or night they were their for you best service so far on holiday

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing days

10/10 Excellent

Mélanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hébergement est super, un beau jardin avec des belles fleurs et des paons en liberté. Il dispose d'une piscine, hammam et d'un sauna. Le petit-déjeuner en buffet est assez complet, avec du sucré, salé et des fruits. Le seul inconvénient est que les chambres sont assez que du coup les serviettes ont du mal a sécher.
Stayed 7 nights in Aug 2024