3-star Machu Picchu hotel close to Aguas Calientes Hot Springs
Dry cleaning, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a library.
Susanna Inn Machu Picchu Hotel offers 6 accommodations with complimentary bottled water and hair dryers. This Machu Picchu hotel provides complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This Machu Picchu hotel also offers a library, laundry facilities, and dry cleaning/laundry services.
Susanna Inn Machu Picchu Hotel is a smoke-free property.
A complimentary buffet breakfast is served each morning between 5:00 AM and 8:30 AM.
Languages
English, French, Italian, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
Free buffet breakfast available daily 5:00 AM to 8:30 AM
Things to do
Library
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Outdoors
In the mountains
On a river
Accessibility
No elevator
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Hypo-allergenic bedding
Bathroom
Free toiletries
Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided
Food and drink
Free bottled water
Policies
Check-in
Check-in start time: noon; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 9:00 AM
Contactless check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children 3 and younger are not allowed at this property; All guests older than 3 are welcome
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number 20607138169
We should mention
This property does not have elevators
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Children 3 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Susanna Inn Machu Picchu
Susanna Inn Machu Picchu Hotel Hotel
Susanna Inn Machu Picchu Hotel Machu Picchu
Susanna Inn Machu Picchu Hotel Hotel Machu Picchu
Susanna Inn Machu Picchu Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Quick stay for Machu Picchu! Check in was easy and our room was available early. They gave us the wrong room at first but quickly fixed and put us in a room with a river view. Breakfast was wonderful and location was wonderful. Staff was super nice and helpful. They held our bags in a safe room while we adventured our last day.
Great location overlooking the river, amazing views and a clean, comfortable room. The hotel is very close to where the train drops you off. Friendliest, most helpful front desk person I have ever encountered. I asked the front desk man, Willie, for directions to the office where I could buy a bus ticket to Machu Picchu and if he could recommend a guide. Willie actually walked us to the ticket office and recommended an excellent guide. The room was a good deal for the price and the included breakfast was delicious. I will stay here next time I come to town.
Love the room view ti the river and the breakfast, delicious! For one night is perfect.
Jenny
Stayed 1 night in Nov 2024
8/10 Good
heymer
Nov 8, 2024
The breakfast is great !! And also the services
heymer
Stayed 1 night in Nov 2024
6/10 Okay
Manon
Oct 19, 2024
Liked: Staff & service
Convenient stay on the way to Machu Picchu
Our stay at the hotel was decent. It is very basic with a need for some fixes and renovation, but it works fine for a short night before visiting Machu Picchu. The staff is very friendly and accommodating. Breakfast was very good and starts early. You can also leave your bag for the day as you visit Machu Picchu.
I didnt like the way they scanned all out passports , what was the reason they needed to scan all of them?
Sonia
Stayed 2 nights in Sep 2024
8/10 Good
Christopher
Oct 3, 2024
Lovely hotel for a night
This was a great location and easy to stay at to visit machu picchu, the walls are thin and its a bit loud but didn't bother us too bad for the one night
Christopher
Stayed 1 night in Sep 2024
8/10 Good
ELIZABETH
Traveled with partner
Sep 28, 2024
Good for short stay. Clean and nice staff..
The downside.. is the hotel is the last hotel and also in front of the railroad.. sometimes you can hear the train. We got the first room in front of the stairs so we could hear everything..
The breakfast salon had a great view but with a lot of flies.. (this Could br addressed with candles or other type of product)..
The property is a basic room with a small bathroom. It has great views of the river and a great location. It is perfect for a night but it is not a longer term hotel for me. It is not an updated facility and very dated. It is also next to the train tracks and you will hear the trains all day and night. It didn’t prevent us from sleeping well though.
I wanted to love this inn. The staff was very friendly and accommodating. the location was great. the rate was even greater. they had some of the best breakfasts we had in this trip (everything made to order. and i loved their bread which actually smelled like bread). However, our room had no A/C (none of their rooms has) and we couldn't open the window because there's no window screen. They told us not to open the window because mosquitos would come in. so for two nights, we stayed inside a room with no fresh air. I survived the first night but i started to develop cough on the second night and the next morning I got up with terrible sore throat, coughs and minor headache. (btw, the lady was nice enough to lend me an electric fan but it didnt help much because there's no fresh air). Fortunately, it was after we went to Machu Picchu but because of the sickness, when I traveled back from Aguas Calientes to Cusco, I experienced some minor altitude sickness symptoms like short of breath and headache despite the fact that I took the medicine already. Being sick, I wasn't able to enjoy Cusco and Lima as much as I expected. And it's not just me, two of my friends who stayed in another room also got sick after the second night of the stay. I am actually good with no AC but at least install window screens. this way we can have fresh air while keeping the flying insects out. i hope i have listed all the pros and cons and let people decide. but i would definitely NOT recommend it.
This small, family-run hotel offers good service in an excellent location. The complimentary breakfast is delicious and comes with a fantastic view.
However, our room, situated near the staircase, was quite noisy until late in the evening, and we were also disturbed by the sound of running water from a drainage pipe running through the room. No ventilation or fan in the room; Overall, I would rate it 3 out of 5.
The hotel had an excellent location, conveniently close to the train station. The property was exceptionally clean, and the staff were welcoming and accommodating. Although the hotel didn't have air conditioning, we requested a fan, and the staff went out of their way to provide one for us. Overall, our stay was enjoyable and comfortable.
This place is spotless , the staff really takes care of keeping the room , bathroom and common areas clean.
Also the personal is friendly and helpful.
The breakfast is good, its served not buffet, includes bread, eggs, cheese, ham, juice, fruit and coffee.
The location is also convenient, across the train station.
For a basic hotel with all described above I give them a 5.
Just know that it has no A/C and my husband and I felt the need for it one night.
Yanira
Stayed 2 nights in Aug 2024
8/10 Good
Kai
Traveled with family
Aug 23, 2024
The staff were very helpful! The view out of some of the rooms was outstanding. It was a little loud for a hotel, but quiet enough when you consider the rooms hallways and stairs were out of tile.