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The Marco Polo

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi
Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi
  • Laundry

Explore the area

Map
46 Nebo Road, West Mackay, QLD, 4740
  • Jubilee Park
    20 min walk
  • Caneland Central
    2 min drive
  • Mackay Enertainment and Convention Centre
    2 min drive
  • Mackay, QLD (MKY)
    7 min drive

Room options

View all photos for Deluxe Family Room

Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • 474 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard King Room

Standard King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room, Multiple Beds

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Room

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room, Multiple Beds

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4
  • 1 Twin Bunk Bed and 1 King Bed

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Spa

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5
  • 1 Twin Bunk Bed, 1 Twin Bed and 1 King Bed

View all photos for Deluxe King

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Mackay Resort Motel

Pool
Kids pool
Parking included
Free WiFi
4.5 out of 5, Wonderful, (910)
The price is $96
per night
$106 total
includes taxes & fees
Jan 13 - Jan 14
Mackay Resort Motel

About this property

The Marco Polo

Hotel in West Mackay
Along with an outdoor pool, this smoke-free hotel has concierge services and dry cleaning. Self parking is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite. Weekly housekeeping is available.
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.
The Marco Polo features an outdoor pool, multilingual staff, and tour/ticket assistance. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. The property has a front desk available during limited hours. Onsite covered self parking is complimentary.

The Marco Polo is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 306 out of 602 reviews" "
Rating 8 - Good. 188 out of 602 reviews" "
Rating 6 - Okay. 74 out of 602 reviews" "
Rating 4 - Poor. 17 out of 602 reviews" "
Rating 2 - Terrible. 17 out of 602 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Stayed 1 night in Sep 2024

8/10 Good

Kylie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet place to stay. Room serviced our needs for the night. Only small criticism was that there was only one remote for both air cons and both tvs so we had to keep going back and forth with them and the WiFi wouldn’t connect. And possibly could have done with spare blankets or thicker blankets on the beds.
Stayed 1 night in Sep 2024

10/10 Excellent

Gabrielle Willow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing would come back
Stayed 2 nights in Sep 2024

8/10 Good

Diane

Stayed 1 night in Sep 2024

8/10 Good

Ashly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing, enjoyable
Stayed 1 night in Sep 2024

10/10 Excellent

Nicolette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything to do with the hotel. Kids love the pool area. It was quiet and relaxing. Will surely book again on our next trip. Vinaka from the Singh family.
Stayed 1 night in Sep 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Melissa, Griffith East

Stayed 2 nights in Aug 2024

10/10 Excellent

Luana, Finch Hatton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great communication with the property and the room was very clean and comfortable...only one gripe...have a shower early as the hot water ran out on us.
Stayed 1 night in Sep 2024

8/10 Good

Mathew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. The room was well appointed. Biggest con is that the water taps make a really loud noise if they are not open all the way. The sound is so loud that I think all the neighbouring rooms can hear it.
Stayed 1 night in Sep 2024

10/10 Excellent

M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received a complimentary upgrade which was lovely, and the most comfortable bed we’ve ever had in a motel. Will definitely be back :)
Stayed 1 night in Sep 2024

10/10 Excellent

Brenden

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very kind and welcoming.
Stayed 1 night in Sep 2024

6/10 Okay

Christine

Stayed 1 night in Sep 2024

8/10 Good

Marianne

Stayed 1 night in Aug 2024

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of space very helpful staff
Stayed 1 night in Sep 2024

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to a couple of pubs and eateries.
Stayed 1 night in Aug 2024

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and comfortable
Great for a one night stop over on our road trip. Very clean and quiet, comfy bed and pillows, everything we needed including microwave and fridge. Have stayed before, will stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Really comfy bed 👌
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Raymond

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute stop in overnight travelling north , clean, easy, accessible, dining , good price , comfortable Thanks
Stayed 1 night in Aug 2024

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, comfortable bed and quiet. easy parking and great little restaurant with excellent food and service
Stayed 1 night in Aug 2024

8/10 Good

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers and team made me feel at home. In walking distance to shops and clubs and the rate for a 3 day stay is very reasonable. I've stayed in half a dozen places in Mackay on previous trips but the Marco Polo will now be my definate go to.
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 1 night in Aug 2024

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Easy and friendly check in. Comfy soft bed and good water pressure in the shower. Couple of little maintainence things need to be done, but overall a great value room. Not a lot of food options within walking distance, although there is a restaurant onsite and KFC 1km up the road.
Stayed 2 nights in Aug 2024