Along with an outdoor pool, this smoke-free hotel has concierge services and dry cleaning. Self parking is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite. Weekly housekeeping is available.
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.
Recreational amenities at the hotel include an outdoor pool.
The Marco Polo features an outdoor pool, multilingual staff, and tour/ticket assistance. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. The property has a front desk available during limited hours. Onsite covered self parking is complimentary.
The Marco Polo is a smoke-free property.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Parking and transportation
Height restrictions apply for onsite parking
Free covered self parking on site
Wheelchair-accessible parking available
Things to do
Outdoor pool
Family friendly
In-room refrigerator
Laundry facilities
Outdoor pool
Conveniences
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (weekly)
Multilingual staff
Tour and ticket assistance
Outdoors
Pool loungers
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Handrails in stairways
Tile flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
More
2 floors
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
22-inch TV with cable channels
Food and drink
Coffee/tea maker
Refrigerator
Restaurant dining guides
More
Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Phone
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10:00 AM
Special check-in instructions
The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 15.0 per stay
Property payment types
Important information
Optional extras
Crib (infant bed) fee: AUD 15.0 per stay
Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.
We should mention
This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Property is also known as
Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay
The Marco Polo Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The hotel is a real little gem, while outside style is older the rooms have been stylishly decorated to give a modern on trend feel. Bed was super comfy and the reception was very friendly and welcoming.
Room #2 was our initial room. We walked in and the floors had been damp mopped. .....horrendously slippery and dangerous. We thought turning on the A/C would quickly remedy this issue. After waiting a couple of hours, the A/C didn't not seem to be working. We were told it was very humid and that it would cool down shortly. After another 1.5 hours the room was still like a sauna. We were given towels to mop up the moisture on the floors but because the A/C was not cooling things off, we asked to be moved so we were moved to the next room, #1. It was convenient to move only 1 room over, however, still inconvenient with our luggage. The A/C was working perfectly in this room. I do understand there was only one person at front reception when we were there but the floors were dangerous being so wet and the A/C didn't work and the humidity was crazy. We were only there for one night so that's why we were not super happy with this.
Were were upgraded to a family room didn't like the bunk bed it restricted the light 2nd time we stayed room for 2 was very spacious and suited our needs.
The room was very unclean, thick dust covering any area not routinely used ie. windowsill, baseboards and corners of floors, above mirror and TV etc. Low budget building in need of upgrade. Did not know it was very close to an airport, loud jets going by consistently. No remote for the TV so was unable to use TV.
Friendly staff, clean room and easy access. No immediate eating facilities (walking distance). Last time we stayed here there was a restaurant and this would be nice again if practical.
Gordon
Stayed 1 night in Jan 2025
8/10 Good
Chris
Jan 28, 2025
Liked: Cleanliness, staff & service, room comfort
Great overnighter
Great overnighter, room was old but very comfortable. Everything provided as expected in a hotel stay..
We were greeted by Bernie, such a friendly and welcoming face which was so refreshing. The room was very well equipped and comfortable. We'll be back again !
Light outside room window runs all night shining in bedroom. Rooms not serviced, given wrong room to start with. No hours on door for reception.
Young man on reception at check in was lovely.
I very much appreciated beung able to check in early after a very early flight from Sydney. Staff at reception were very accommodating and friendly. The room was very spacious and the king size bed was excellent and so comfortable. Highly recommend Marco Polo for any traveller.
The rooms were fresh and clean, with a modern appearance. I really appreciated the extra bathroom counter space. Bev in the office (sorry if I got it wrong) was exceptional in her welcoming and customer service. We loved this hotel and will stay here again.
Personal experience downfalls:
- internet was glitchy so I ended up hot spotting with my own data so my son could watch a movie.
- Difficulty manoeuvring out of my parking space as a large work van parked opposite my room car park. -
Ordered a take away pasta dish from onsite Italian restaurant $29, serving size less than a handful. Followed up with request to top up or refund. Refund provided.
Lovely staff, easy check-in.
Clean and very comfortable room. Great bathroom.
No noise from main road, although very early, noisy, departures by other guests were unwelcome.
Would stay again.