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The Marco Polo

4.0 star property

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Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi
Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

Map
46 Nebo Road, West Mackay, QLD, 4740
  • Jubilee Park
    ‪20 min walk‬
  • Caneland Central
    ‪2 min drive‬
  • Mackay Enertainment and Convention Centre
    ‪2 min drive‬
  • Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Deluxe Family Room

Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • 474 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard King Room

Standard King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room, Multiple Beds

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Room

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room, Multiple Beds

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4
  • 1 Twin Bunk Bed and 1 King Bed

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Spa

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5
  • 1 Twin Bunk Bed, 1 Twin Bed and 1 King Bed

View all photos for Deluxe King

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Mackay Resort Motel

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (928)
The price is $106
per night
$116 total
includes taxes & fees
Mar 18 - Mar 19
Mackay Resort Motel

About this property

The Marco Polo

Hotel in West Mackay
Along with an outdoor pool, this smoke-free hotel has concierge services and dry cleaning. Self parking is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite. Weekly housekeeping is available.
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.
The Marco Polo features an outdoor pool, multilingual staff, and tour/ticket assistance. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. The property has a front desk available during limited hours. Onsite covered self parking is complimentary.

The Marco Polo is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 319 out of 623 reviews
Rating 8 - Good. 193 out of 623 reviews
Rating 6 - Okay. 76 out of 623 reviews
Rating 4 - Poor. 17 out of 623 reviews
Rating 2 - Terrible. 18 out of 623 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet - comfortable - Clean
Stayed 1 night in Dec 2024

6/10 Okay

Linda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked the Italian Restaurant attached with friendly young staff and good food & service. Berny the receptionist was friendly. Unfortunately, the room was not clean, dirty towel on floor behind the front door, used toothpick & sticky residue on bedside table, hair/muck on bathroom floor behind toilet & bathroom sink, floor in room not clean. Air conditioning control knob broken, One mug & one chair in a King room, no hanging space/wardrobe. Sorry, it was disappointing.
Stayed 2 nights in Nov 2024

6/10 Okay

Ryan

Traveled with family and small children
Liked: Cleanliness
No designated Parking that was inconvenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Lang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy room. Comfortable bed and cold AC. Quite.
Stayed 1 night in Nov 2024

8/10 Good

Beate

Liked: Cleanliness, property conditions & facilities
Stayed here for 1 night and arrived around 19.30. Check was meant to be open till 20.00 but nobody was present. It waz very tricky to get through on the phone and a pain as we were very tired, all wax paid and we just wanted to get into the room. The room was lovely room, very spacious and clean, slept wonderful. Would stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Graham

Stayed 1 night in Nov 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

KULDEEP

Liked: Cleanliness
Stayed 2 nights in Nov 2024

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Eddie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Bridget

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
:( CLEANING. my shower! the tiles were mouldy, domestos would fix it easily. And bath tub has seen better days. Rest of the room was lovely thanks. Ill be back
Stayed 1 night in Nov 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2024

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
What a scam Wot if took my money and no recourse to get my money back The booking company took my money and the hotel marco polo cancelled my booking. What a scam No telephone number to get my money back??????? I am out of pocket and had to book another hotel. Scammers
Stayed 1 night in Nov 2024

8/10 Good

Kaela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, comfortable ☺️
Stayed 1 night in Nov 2024

10/10 Excellent

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking and Bernie handled everything so smoothly with care and great customer support, Thank you ⭐️
Stayed 1 night in Nov 2024

6/10 Okay

Kathleen

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will stay again .
Stayed 1 night in Nov 2024

10/10 Excellent

Marlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great value
Stayed 1 night in Nov 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with the check in process, received an upgrade and all the staff were lovely. The room was huge and very comfortable. It was just a little tired around the edges.
Stayed 1 night in Nov 2024

2/10 Terrible

Louise

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was in a disgustising state
Stayed 1 night in Nov 2024

10/10 Excellent

Beverley

Liked: Staff & service, property conditions & facilities
Bernie the manager was most obliging helpful and friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although on main Road and under the flight path it was quiet at night. Food at restaurant was unique and provided take away to room. Well maintained for 'older motel'. plenty of power points, comfortable bed.
Stayed 1 night in Oct 2024

10/10 Excellent

Alan, Fernleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great property which provides excellent value for money. Clean spacious room with everything required for eating in. Undercover parking is quite secure. Staff all very friendly. Easy to find and get in and out. Short drive into CBD. Highly recommended.
Stayed 1 night in Oct 2024

8/10 Good

Mathew

Business traveler
Liked: Cleanliness, staff & service, amenities
Well-appointed rooms with the following issues: - One set of power points were not compliant and potentially a health and safety risk. - The parking bays are an extremely tight squeeze and could so with wider bays.
Stayed 1 night in Oct 2024