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Casa Nostra Motel Mackay

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Casa Nostra Motel Mackay

Reception
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Laundry room
Family Room, Non Smoking, Kitchenette | Premium bedding, pillowtop beds, iron/ironing board, free WiFi
Standard Room, Non Smoking | Living area | 55-cm Smart TV with digital channels, TV, streaming services

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
  • Pool
  • Housekeeping
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

Map
30 Nebo Road, West Mackay, QLD, 4740
  • Mackay Enertainment and Convention Centre
    18 min walk
  • Caneland Central
    18 min walk
  • Bluewater Lagoon
    3 min drive
  • Mackay, QLD (MKY)
    6 min drive

Room options

View all photos for Family Room, Non Smoking, Kitchenette

Family Room, Non Smoking, Kitchenette | Premium bedding, pillowtop beds, iron/ironing board, free WiFi

Family Room, Non Smoking, Kitchenette

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Room, Non Smoking, Kitchenette (Executive Queen Room)

Superior Room, Non Smoking, Kitchenette (Executive Queen Room) | Premium bedding, pillowtop beds, iron/ironing board, free WiFi

Superior Room, Non Smoking, Kitchenette (Executive Queen Room)

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Front of property

The Marco Polo

Pool
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (604)
The price is $99
per night
$109 total
includes taxes & fees
Jan 17 - Jan 18
The Marco Polo

About this property

Casa Nostra Motel Mackay

4-star motel in West Mackay
This smoke-free motel features an outdoor pool, conference space, and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, express check-out, and tour/ticket assistance. Bathrooms are shared and housekeeping is available on request.
Casa Nostra Motel Mackay offers 21 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Pillowtop beds feature premium bedding. 55-cm Smart televisions come with premium digital channels.

Guests have access to shared bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the motel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Casa Nostra Motel Mackay features an outdoor pool, tour/ticket assistance, and a garden. Event facilities measuring 30 square feet (3 square meters) include conference space. Public areas are equipped with complimentary wireless Internet access. This Mackay motel also offers concierge services, laundry facilities, and express check-out. Onsite covered self parking is complimentary. Guests can use the health club at a partner property. A total renovation of this property was completed in March 2019.

Casa Nostra Motel Mackay is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 30 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-cm smart TV with premium digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Freezer
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laundry detergent

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open Monday - Friday (7:00 AM - 8:00 PM) and Saturday - Sunday (8:00 AM - 7:00 PM)
Guests will receive key retrieval information
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Casa Nostra Mackay
Casa Nostra Motel Mackay Motel
Casa Nostra Motel Mackay West Mackay
Casa Nostra Motel Mackay Motel West Mackay

Casa Nostra Motel Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 82 reviews" "
Rating 8 - Good. 13 out of 82 reviews" "
Rating 6 - Okay. 8 out of 82 reviews" "
Rating 4 - Poor. 2 out of 82 reviews" "
Rating 2 - Terrible. 4 out of 82 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Juanita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and quiet accommodation.
Stayed 6 nights in Jun 2024

2/10 Terrible

David

Business traveler, Traveled with family
Disliked: Amenities
I didn't stay here booked room n upon arrival said he don't take refunds nbthat he canceled my booking and am still waiting of

2/10 Terrible

Zachary

Business traveler
Disliked: Amenities
I just had emergency surgery at the Mackay hospital was about to go to the motel when they called me and said I had to get back onto Expedia to get my refund back because they had double booked the room so I tried calling tried email could not get on to anyone at all I had to arrange a room else and to say I was pissed off is a understatement so someone better call me and sort out my refund.
Stayed 1 night in Apr 2024

10/10 Excellent

Giuseppe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic nice and comfortable beds, staff went above and beyond. Room nice and tidy and clean, this is the second time I've stayed now and will definitely stay again
Stayed 1 night in Apr 2024

6/10 Okay

Karin

Liked: Cleanliness, staff & service
Adequate for the price charged! No complaints!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is on a very busy road.
Stayed 5 nights in Oct 2023

4/10 Poor

Richard

Business traveler
Very noisey place , also insects like ants etc through the room .
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Aug 2023

8/10 Good

michael

Traveled with partner
Liked: Amenities
Great location, easy access from main road
Stayed 2 nights in Aug 2023

10/10 Excellent

Lesley

Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facility, quiet environment. Fantastic value venue.
Stayed 1 night in Jun 2023

10/10 Excellent

Wenmei

Stayed 1 night in Jun 2023

10/10 Excellent

Tekee

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, close to bus stop, shops, and highway. Nice staff very polite and welcoming.
Stayed 1 night in May 2023

6/10 Okay

Ann

Liked: Amenities
Disliked: Staff & service
The room was renovated and very nice, A bit impractical to have the basin outside the bathroom and the small step up to the wet area is a tripping hazard. Although the room was very clean, there were tiny ants everywhere. I told the receptionist this and she didn't seem interested. The same receptionist charged me on arrival saying Expedia hadn't passed on payment for the room. This was refunded when I produced email evidence of payment. I think the receptionist is in the wrong line of work. She didn't smile once during our interactions. Not very welcoming and I wouldn't stay here again.
Stayed 1 night in May 2023

6/10 Okay

Leanne

Traveled with partner
Liked: Cleanliness
Property ok staff on duty very ordinary
Stayed 1 night in Apr 2023

6/10 Okay

Kelly

Disliked: Cleanliness
Stayed 3 nights in Apr 2023

4/10 Poor

Marlene Jennifer

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bed was too hard and uncomfortable
Stayed 2 nights in Mar 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful at reception. Great bed and facilities and very clean
Stayed 2 nights in Mar 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable with new fittings. Lovely to be greeted with a welcoming smile and chat
Stayed 1 night in Mar 2023

6/10 Okay

John

Traveled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff. Very new and tidy. And quiet. A few things to remedy. Shower needs fixing. The slightest turn the wrong way goes from freezing to scalding (replace shower head). The beds are very hard (install a pillow top protector). A curfew of 8.00pm (not sure how you tell people they can’t go outside after a certain time). And finally, use a dish and you get billed $50 for cleaning (but where do you wash up? Bathroom sink?)

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient motel. The room was well equiped for our family's short stay.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022