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ibis Mackay

4.0 star property

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Photo gallery for ibis Mackay

Pub, alfresco dining, open daily
Front of property
Premium bedding, in-room safe, desk, laptop workspace
Outdoor pool, sun loungers
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $115
includes taxes & fees
Jun 19 - Jun 20

Explore the area

View in a map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740
  • Place, Mackay Regional Botanic Gardens
    ‪6 min drive‬
  • Place, Harrup Park
    ‪6 min drive‬
  • Place, Great Barrier Reef Arena
    ‪6 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪2 min walk‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(47 reviews)
  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

8.8 out of 10
Excellent
(5 reviews)
  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

Room, 1 Queen Bed, Accessible (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Accessible)

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

Superior Room, 1 King Bed (High Floor)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About this property

ibis Mackay

4-star hotel in South Mackay
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Ibis Mackay offers 152 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mackay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Ibis Mackay features an outdoor pool and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers a terrace, tour/ticket assistance, and a garden. Complimentary self parking is available on site.

Ibis Mackay is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
TurBARlence - This pub specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: AUD 11 to 25 for adults and AUD 11 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • TurBARlence

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.4 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults, and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel

ibis Mackay

ibis Mackay Hotel

ibis Mackay South Mackay

ibis Mackay Hotel South Mackay

ibis Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 323 out of 586 reviews
Rating 8 - Good. 180 out of 586 reviews
Rating 6 - Okay. 44 out of 586 reviews
Rating 4 - Poor. 24 out of 586 reviews
Rating 2 - Terrible. 15 out of 586 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Jonathon

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I think it was all an engineering issue. Entering the hotel, the lobby was un-airconditioned which made checking in a sweaty , uncomfortable affair. Apparently the engineering team switches that off as energy saving. Entering the room, 2 essential light bulbs were broken, the entry hall and the bathroom. Finally, the air-conditioning was so noisy that it was almost impossible to sleep. Dirty filters and small outlets. It was convenient but I would never choose it again.
Stayed 1 night in Feb 2026

10/10 Excellent

Mahmood

Stayed 1 night in Feb 2026

10/10 Excellent

Brenton

Business traveler
Liked: Cleanliness, staff & service, amenities
All fine but i feel shower was too small.
Stayed 1 night in Feb 2026

6/10 Okay

Bryan

Business traveler
Liked: Cleanliness
the bed was ok and the room clean but the shower leaked, the AC wasn't cold enough and there was no milk for coffee
Stayed 1 night in Feb 2026

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Good facilities and restaurant
Stayed 1 night in Feb 2026

6/10 Okay

Rachel

Business traveler
Liked: Cleanliness
Stay was ok, room clean, staff pleasant. Bathroom and shower in particular was small. Car parking a pain, no park spots left so was directed to short stay car park and advised my ticket would be validated. That didn’t work and had quite the mess trying to get out of the car park.
Stayed 1 night in Feb 2026

8/10 Good

Jade

Traveled with family
Liked: Cleanliness, property conditions & facilities
5 star review from me for the staff during my stay, dealt with 3 different members during my 2 night stay - all very helpful and kind. There would be a 5 star from me if the hotel had conditioner &/or moisturizer in the rooms. Only shampoo and body wash in those refillable wall bottles. They had a few extra things available to purchase from reception (deodorant/razors etc...) but sadly no conditioner. I have shorts stays in Mackay regularly - This is the best place I've stayed at in Mackay for a while (staff & cleanliness wise). Just remember to pack your own conditioner & moisturizers next time.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jade

Stayed 1 night in Jan 2026

10/10 Excellent

Angus

Liked: Cleanliness, amenities, property conditions & facilities
the room was clean and the staff were exemplary
Stayed 1 night in Jan 2026

10/10 Excellent

Jade

Liked: Cleanliness, amenities, property conditions & facilities
Overall a Excellent well maintained property.Right at Mackay's doorstep.Thank U to all who produce this atmosphere.I take my hat off to U all.
Stayed 1 night in Jan 2026

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy access from Mackay airport. Clean, modern, quiet and comfortable rooms. Nice dining and bar area.
Stayed 1 night in Jan 2026

6/10 Okay

Sherona

Stayed 1 night in Dec 2025

10/10 Excellent

Pia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great location nice breakfast!
Stayed 2 nights in Dec 2025

8/10 Good

Vinaisi

Liked: Cleanliness, staff & service
Room was clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Mahmood

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities
Stayed 1 night in Dec 2025

10/10 Excellent

Susan

Stayed 1 night in Dec 2025

8/10 Good

ColinParawan

Traveled with family
Liked: Cleanliness, staff & service
Room was clean, sadly I was separated from my wife and child as we were unable to get adjoining rooms.
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Room was spotless, no noise from other guests or outside of the hotel.
Stayed 1 night in Dec 2025

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Brianna

Stayed 1 night in Nov 2025

10/10 Excellent

Karla

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very courteous and the hotel was clean and cool.
Stayed 1 night in Nov 2025

10/10 Excellent

Mahmood

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Nov 2025

6/10 Okay

Andries, Moranbah

Liked: Amenities, property conditions & facilities
Bathroom was noisy with a constant flushing sound from the pipes, Peeling paint in the bathroom. The room and bedding was pretty good
Stayed 1 night in Nov 2025

10/10 Excellent

June

Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable and suited my needs perfectly.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2025